Hilton Head BMW

Low rent finance tactics My dealings with the salesman were tolerable. The car was a bit overpriced, but it had the options I wanted, I knew the history, and it is warranted My dealings with the salesman were tolerable. The car was a bit overpriced, but it had the options I wanted, I knew the history, and it is warranted until June 2022. Additionally, they gave me more for my trade-in than I expected. That said, the financing part of the organization could use some work. I was at the shop for over 4 hours buying this car. The test drive time was minimal, the trade in offer was accepted on first presentation, and I was willing to pay what was asked. There was no lien on the trade in, so all I needed to do was sign the title. This was over in about an hour. Now for what was apparently the financing part. Our credit scores were over 800, so obtaining credit wasn't a problem. But it looked like the finance person went to lunch as soon as the loan data was passed to your the section. He was then gone for at least one hour while we sat there. When the finance person returned, he immediately began to push some manner of "insurance" for an additional $6k. We declined and he went back to his officer. He returned several minutes later and stated he could lower the price of the "insurance" to $4k. Again we declined, but I wonder what happened in the several minutes he was gone to cause the price to drop by 1/3. At that point he left again, soon to return and offer us the "opportunity" to purchase what he referred to as "essential" insurance. We declined again. He returned to his office, and we were soon invited in to actually sign the finance papers. Before the actual signing, and as a last resort, he offered to have some auto insurance agents call us, stating they were very nice and I should talk to them. He had a piece of paper in his hand that must have described their function. I declined, and at that point, he wadded up the paper and threw it on the ground. We then signed all the requisite financing papers, but it was apparent that the finance person's professional manner had disappeared. High pressure and petulance have no place in a high end car dealership, or anywhere else. The car that was traded in, a Mazda, was purchased in 45 minutes from the time I walked in until the time I left with the car. And that was exactly the same type of deal, no negotiation and a clean title, with financing through Mazda. The pushing of this “insurance” was more in line with buying a car at a ”buy here, pay here” shop, not a higher end franchised dealership. More

Excellent Very professional. I enjoyed working with Liane. Little disappointed in hi bmw souvenir coffee mug or bmw cap. Very happy with the quality of the X5. Very professional. I enjoyed working with Liane. Little disappointed in hi bmw souvenir coffee mug or bmw cap. Very happy with the quality of the X5. More

Excellent form beginning to end. The best BMW dealership I have ever dealt with! From the initial purchase experience a few years ago through the service experiences since, they are t The best BMW dealership I have ever dealt with! From the initial purchase experience a few years ago through the service experiences since, they are totally professional and extraordinarily customer service oriented. More

hiltin head BMW Hands down the best car buying experience we have ever had. Our salesman Charles DeCarlo was awesome! And the finance director was too Bob Depres. Bo Hands down the best car buying experience we have ever had. Our salesman Charles DeCarlo was awesome! And the finance director was too Bob Depres. Both professional and knowledgeable! More

Easy purchase! We loved our sales person, Stephanie Sullivan! Very knowledgeable and professional. She made the purchase of our X1 so stress-free. Everything went We loved our sales person, Stephanie Sullivan! Very knowledgeable and professional. She made the purchase of our X1 so stress-free. Everything went smoothly from the moment we entered until we drove off the lot with our new BMW. We feel confidant that we made the right choice buying from Hilton Head BMW. More

Exceptional service Every time I bring my car into Hilton head BMW, I never leave unhappy. From the friendly staff to delicious snacks, plus being able to look at the la Every time I bring my car into Hilton head BMW, I never leave unhappy. From the friendly staff to delicious snacks, plus being able to look at the latest models for sale, it's a great time. Repair work is done quickly and if needed, a loaner car is always offered. Can't recommend it enough. More

Great experience for the second car purchased at this dealer Our salesperson Stephanie Sullian is the best. She is professional, knowledgeable and extremely organized. She helped us with our decision and made Our salesperson Stephanie Sullian is the best. She is professional, knowledgeable and extremely organized. She helped us with our decision and made it happen. Buying a car from Stephanie is a pleasure. We give her a perfect score all around. Thanks Stephanie. More

GM has poor customer service Horrible service. The GM himself took me outside and berated me after I demanded they repair the scratches their detail shop left on my 740. This bein Horrible service. The GM himself took me outside and berated me after I demanded they repair the scratches their detail shop left on my 740. This being after they had my car for over two weeks and I patiently waited for them to correct their wrong. They called me three times saying it was fixed, only to find they tried to camouflage the scratches with a hand wax rather than actually try to fix it. He said that I was one of those customers that can never be pleased. He even attempted to say he was no more liable for damages to a vehicle by their car wash as a commercial car wash owner is when you use their service. More

A surprisingly easy, friendly car buying experience Kevin Jones took good care of us without being overwhelming. He provided excellent feedback on the cars we were interested in resulting in a comforta Kevin Jones took good care of us without being overwhelming. He provided excellent feedback on the cars we were interested in resulting in a comfortable & open experience. I cannot recall the last time I bought a car and felt so good about it!!! We walked away with a great deal and a wonderful car. More

Outstanding! I just purchased my second used car from Hilton Head BMW.. I was treated with the outmost respect. My first car that i bought from HH BMW was without I just purchased my second used car from Hilton Head BMW.. I was treated with the outmost respect. My first car that i bought from HH BMW was without a doubt a great deal!! It just turned 100,700 miles and i did not have one problem with it.. It really pays to keep up with the maintenance of your car.. I am 100% sure that this will be the same with my second car that i just purchased..Timmy is a great salesman and did everything for me.. Steve Multop, the General Manager, is the best!! and i have to give big shouts out to the finance director, my salesman "Timmy", and everyone that participated in this great experience of mine. Thank you again. The employees are there for you no matter what!!!. Thank you Stephanie for your help as well as Brittany!!!! More