Hilton Head BMW

An absolute pleasure. Wonderful customer service, treated like old friends or family! Would highly recommend BMW Hilton Head for an above and beyond car buying experience. Wonderful customer service, treated like old friends or family! Would highly recommend BMW Hilton Head for an above and beyond car buying experience. Thank you! More

WE ARE TREATED LIKE OLD FRIENDS OR FAMILY It doesn't get better! We have owned 7 BMWs, prior to our latest X3. and have always enjoyed the reliability of our vehicles that have ranged from a It doesn't get better! We have owned 7 BMWs, prior to our latest X3. and have always enjoyed the reliability of our vehicles that have ranged from a 325i convertible to the huge, but still nimble 7 car. More

I highly recommend BMW of Hilton Head for your consideration I have to start by saying I am not a person who writes reviews but felt I had to share my positive experience. We initially purchased a 328i from BMW I have to start by saying I am not a person who writes reviews but felt I had to share my positive experience. We initially purchased a 328i from BMW of HH and within a few months came back to purchase a 645ci. The second vehicle was not planned but the service, hospitality, and quality of the initial purchase had us change our second vehicle as well to a BMW product. Both vehicles were presented with a detailed inspection report (performed by the dealership) which gave me confidence in the purchases over any of the other dealerships I dealt with. Working with the sales department was extremely comfortable and I even had the opportunity to speak to several others that had history of the vehicles. I would strongly recommend you consider this dealership if planning to purchase a new or used vehicle. Ask to speak with Jim Gray in sales as he is a top notch professional (who I worked with in both purchases). I have allowed him to provide any additional detail about my buying experience if you have any questions as well. Regards SC. More

Outstanding Amazing, top notch, professional service. BMW does it right! From the beautiful cars that sit outside of the dealer to the courteous staff that awai Amazing, top notch, professional service. BMW does it right! From the beautiful cars that sit outside of the dealer to the courteous staff that await you inside -- BMW is the way to go. From the minute I purchased my vehicle, service after the sale, to every pre-planned maintenance -- I am extremely pleased! BMW of Hilton Head ROCKS! More

Service Overcharge, No Response - Revised Since submitting my previous review the dealership has responded. The General Manager immediately reviewed what had happened, or not happened. The iss Since submitting my previous review the dealership has responded. The General Manager immediately reviewed what had happened, or not happened. The issue has been settled quickly and to my satisfaction. More

Excellent customer focus At the end of the day, we didn't feel pressured or forced into a decision. This is the second CPO BMW we have purchased and we felt the CPO BMW X5 wa At the end of the day, we didn't feel pressured or forced into a decision. This is the second CPO BMW we have purchased and we felt the CPO BMW X5 was our best value proposition for us financially. We will definitely recommend Hilton Head BMW to our friends and family. Looking forward to getting to know the rest of the team (parts, service, etc..) and if they are as professional, polite, and customer focused as Jerry Mitchell, then we will be in good hands. More

Service Overcharge, No Response I had a rear brake job, among other things. When I picked up the car the invoice did not give me credit for the $50 discount offered in the circular I had a rear brake job, among other things. When I picked up the car the invoice did not give me credit for the $50 discount offered in the circular I brought in with the car. I went back to the service department and was promised a refund. Three emails to Greg Freeman, the service manager, and one month later I have yet to receive any response to any communication. Way to go Freeman, you won the battle and lost the war. More

Experience Very good dealer and service! I had some issues at first, however Michael Coleman sat with me and we worked it all out. Turns out, he is a great Gen Very good dealer and service! I had some issues at first, however Michael Coleman sat with me and we worked it all out. Turns out, he is a great General Manager. More

Very pleased, dealer integrity! I had flown in from out of state to look at a used car. I knew that this could be risky but, ultimately, was very pleased with my salesman and this d I had flown in from out of state to look at a used car. I knew that this could be risky but, ultimately, was very pleased with my salesman and this dealership. They could have easily taken advantage of my situation but didn't, and I felt I had been treated very fairly and got a great car at a great price! I think good reputation is important to this group and they deserve it! More

What they are doing is illegal! We got as far as finalizing the paperwork and about to sign before handing the keys over. I spoke with the used car manager throughout most of the tra We got as far as finalizing the paperwork and about to sign before handing the keys over. I spoke with the used car manager throughout most of the transaction. So the day before, when we were negotiating on the price, Mr. Higginbotham was very willing to discount $500 without much problem. It was a very specific, yet desirable car, so I didn't want to push too far and lose the deal. I agreed at total of $700 discounted. When they were very briefly going over the total sales price, I notice the $500 dealer fee was added on top of the negotiated price. No big deal, right? Wrong! I didn't know it at the time, but when I was reading the fine prints at the bottom of their website classified page, it clearly states that the dealer fee is included in the listed price. So when the used car sale manager, Mr. Higginbotham was very willing to discount the $500, it was just added right back through the dealer fee. This is ILLEGAL! it is an attempted fraud trying to double charge on the dealer fee. The problem isn't just the fact that the total price increased by $500. It is that the sales manager deliberately double charged on the dealer fee by including it on the advertised price and again in the final value. Dealer fee is a regulated value that the State of South Carolina sets. Hilton Head BMW is allowed to to charge up to $500 in dealer fee. The craziest thing is that Mr. Higginbotham told me in our last conversation that during his 2 years at Hilton Head BMW, I was only the second person to bring this up! Yikes! How many people have this sales manager and this dealership defrauded? I understand it is not a large amount, but their nasty (and illegal) sales practice steered me away from signing the papers. I ended up purchasing a very nice M3 elsewhere. For those who've purchased a vehicle from this dealership, I recommend that you check the detailed break down of the final price. If you negotiated down on the price, see if the amount is added back as the second dealer fee. If you're displeased with their sales practice and wish to take further actions that will have an impact, call BMW North America. Request to provide a survey that reflects their sales practice. Unfavorable surveys through BMW North America will cost them sales bonus that BMWNA provides to Hilton Head BMW. I am honestly disappointed at this dealership. I might have expected these dirty sales tricks from sleazy used car lots, but not from a branch of reputable franchise dealership like Group 1 Automotive Inc. BMW North America: 1-800-831-1117 More