Hilton Head BMW

Dan Ward believes in the mantra " the customer must be satisfied" regardless of the subject matter. As a servicer adviser, he became the intermediary between the service and parts managers regarding th be satisfied" regardless of the subject matter. As a servicer adviser, he became the intermediary between the service and parts managers regarding the repair of my 2000 740il. Based on his prior BMW technical experience, he was able to communicate to me what mechanical and electrical issues had to be addressed before beginning any work. He presented to me the estimated cost of the repairs after speaking with the automotive technicians, Ken the shop foreman and Jason Burns who did an excellent job. Dan Ward demonstrated his professionalism by keeping me informed every time a major issue arose. Lastly, Dan provided me with a loaner car until all the repairs on my automobile were complete which took over one week. The entire team at Hilton Head BMW deserves a five star rating; Dan the service advisor, Ken and Jason the technicians, Donald the parts manager, and last but not least the ever present service manager, Greg. Thanks again gentlemen for all your help. Cordially yours, Michael D'Arcangelo More

We had no plans on buying a BMW. I was just going to replace my Lexus. But Tim Lawrence was so great with us that we wanted to do our business with him. We found him honest and he never pressured us. replace my Lexus. But Tim Lawrence was so great with us that we wanted to do our business with him. We found him honest and he never pressured us. I have recommended him to our neighbors and they were also very happy. When my husband needed to replace his car, we never considered getting a second BMW. But after meeting with Tim, we again bought a car from him. We love our cars and we feel Tim is always accessible to answer our questions. More

Much to my surprise, my 2003 X5 required significant mechanical rehab recently. As a new "BMW owner", I was a bit reluctant and cautious of what to expect as I literally "limped" my vehicle into their s mechanical rehab recently. As a new "BMW owner", I was a bit reluctant and cautious of what to expect as I literally "limped" my vehicle into their service yard. Dan Ward was the first person I made contact with upon arriving at the dealership. His professionalism and knowledge immediately stood out and was recognized. Before I long, I was introduced to ALL service and parts employees that were going to participate in this project. All in all, my service required 2 weeks of vehicle down time. During which I was constantly and professionally updated. However, nothing can or will compare to the temporary transportation option provided to me by Dan. I own a successful marketing business and spend 8 days a week on the road. Needless to say, Dan made sure I didn't miss a beat. I highly recommend HH BMW and Dan Ward for any service consults. Thanks again Dan!! More

We have purchased two BMW's from Tim Lawrence at Hilton Head BMW within the past three years. We are impressed with Tim's knowledge, friendliness and professionalism. The entire team at Hilton Hea Hilton Head BMW within the past three years. We are impressed with Tim's knowledge, friendliness and professionalism. The entire team at Hilton Head BMW including the service department have always been most courteous and helpful. Considering our experience with Hilton Head BMW, we would not hesitate to recommend them to our friends and family. Kathi and Barry Fodor Bluffton, SC More

I had my 2007 BMW M6 through a large repair (new clutch, new transmission, and other things.) Everything was done in a perfect timely manner, and beyond what was expected for both service/repair that I have new transmission, and other things.) Everything was done in a perfect timely manner, and beyond what was expected for both service/repair that I have been used to, not only in other cardealerships, but especially at this BMW dealership. I have previously owned both a 760LI and a 650I convertible, when the dealership was under other ownership. It was a completely different experience to come back this time after new owner has taken over the dealership. Friendlyness of service rep (Dan Ward) and all the explanation of the Master technician/mechanic (I believe his name was Bill) was one of the best car expieriences I have ever had. I have only had the car for 1 month, and the tech even took me out for a "run" and showed me some "tricks" with the very complicated transmission (SNG) that the BMW M6 is equipped with. As a car guy, I own 3-5 cars at all times, mostly high end, ($100.000-250.000) it was just better than the rest out there. From the time I had my car towed in till I picked it up a week prior than promised, everything can only be described as extraordinary service. Thank you and VERY higly recommended. More

The dealership with very professional and friendly. They were willing to work with me on meeting my budget and did not hassle me. I would definitely recommend them to anyone looking for a car. I will use were willing to work with me on meeting my budget and did not hassle me. I would definitely recommend them to anyone looking for a car. I will use them again. Great experience!! More

My wife and I had an extraordinary experience at HH BMW, our sales person, Kevin Payne, went above and beyond as well as the entire staff. In my 30 years of car buying I have never been as please as I was f our sales person, Kevin Payne, went above and beyond as well as the entire staff. In my 30 years of car buying I have never been as please as I was from the moment I stepped on the lot until we drove off in our BMW X5 and Cooper S. Thanks Kevin and all your staff. More

Our entire experience was fabulous! Vertis met us on the lot within minutes of arriving and took us to the exact vehicle we were looking for (although we did not know it was the exact vehicle we were lookin lot within minutes of arriving and took us to the exact vehicle we were looking for (although we did not know it was the exact vehicle we were looking for!). He arranged a test drive and we were immediately sold on the vehicle. The "sales" process was painless and very efficient. Everything promised was delivered and I cannot imagine a more pleasing encounter. More

I was in town for vacation and needed a quick service appointment for my BMW X3. Dan Ward was wonderful - he was able to get my car serviced quickly. I was out of the dealership in less than an hour - wi appointment for my BMW X3. Dan Ward was wonderful - he was able to get my car serviced quickly. I was out of the dealership in less than an hour - with much needed peace of mind before driving home to Ohio. Thank you! More

Dan Ward was really helpful in my needs and trying to get my SOS working. I will make my next purchase there and will referral my CO-Workers there to see Dan for any problems with there BMW vehicles. my SOS working. I will make my next purchase there and will referral my CO-Workers there to see Dan for any problems with there BMW vehicles. More