My wife and I have purchased several cars from this mall over the last few years. Most purchases were pleasant, except for one. That's why I'm here. About a year ago, we wanted to upgrade my sedan to an SUV to accommodate our growing family and after looking online found a Jeep in our price range that looked to be in good condition. We went in the next day, and ended up purchasing the vehicle. Everything was fine at the time and we went on with our life.
Fast forward a year and we're back to lease another vehicle for my wife and look at purchasing a truck for myself to pursue additional business ventures. We found vehicles we liked and sat down to work numbers. That is until we were told my Jeep that I had purchased a year ago was worth half of what I owed. It was then that the salesmen printed and showed me an 11 page Car-Fax with every alert you could think of plastered on the front. I had been sold a lemon law vehicle, that had also been in a severe accident causing it to now have a salvage title. None of this was disclosed to me when purchasing the vehicle, otherwise I would not have purchased it!!
I have since spent the last 6 months either on the phone with the bank that financed the loan, or trying to get in touch with someone at Peacock to resolve this situation. I was told my John Lyons at Peacock that we would work out a deal to help me trade into something else and make the situation right. That was in July and nothing has changed.
During this entire time, the ac in the Jeep failed and needed a few components replaced. I was told that it was under "A Warranty" and that it would be fixed. I bring the car in, only to be called a few days later telling me that the warranty company will not cover those specific components and I will need to pay the diagnostic fee of $150 to get my vehicle back. A few weeks go by and John calls me to see if the Jeep had been fixed. I explain to him what happened and he says he is going to "pull some strings" to get the ac fixed. Strings were pulled and the parts were ordered under warranty. 3 more weeks go by, mind you this entire time having to drive the car with my 2 young children in 100 degree weather. I finally had enough and called to see why there was a delay. I was told that the parts had been in for some time, but they were waiting to have a loaner vehicle become available. I was never given the option to just drop my car off, instead they made a choice for me and my kids suffered because of that.
Finally the ac was fixed, once temps dropped below 80, thanks.I went in to see if they would stand by what John had said of making this entire situation right, and getting me traded out of a vehicle that is not worth what I owe. I was told my another manager there that there was no way they could do anything unless I had an additional $3,000 for a down payment. Mind you, the truck i was looking at was under $25,000 and my Jeep loan is under $20,000 yet they refused to fix the mess they had made. Before leaving, I was told by one of the salesmen to buy a lottery ticket on the way home in hopes of coming up with the necessary cash to make a deal.
Long story short, this has been the worst experience purchasing a car I have ever dealt with. The guys that sold me the car originally weren't upfront about the history and damage to the vehicle and just wanted to make a sale. The management who have agreed that the car shouldn't have been sold are unwilling to do anything to make it right. They are willing to lose loyal customers over a branded title car that they should never have placed on the lot in the first place. I have been in customer service for over 13 years and never have I seen a company treat customers like this, let alone refuse to even respond to emails or calls.
DO NOT buy from Peacock. They only treat you as a valued customer if you have cash you're willing to throw around. If there's an issue with a purchase they will tell you best of luck, and to go buy lottery tickets. The only reason this has 1 star is because zero isn't an option.