Hilton Head Lexus

My current experience with the dealership is not the greatest! It's almost a month out and I have yet to take delivery of the vehicle. In no means was the customer service bad at all but began once an i greatest! It's almost a month out and I have yet to take delivery of the vehicle. In no means was the customer service bad at all but began once an issue was discovered with the vehicle. Jane Herron did very well and everything was passed over to the manager, Joshua Maxstead. There were minor issues discovered upon test driving the vehicle that were agreed upon being fixed (driver seat not able to move (possible motor issue) and spark plugs, coil, and possible brake caliper sticking) and the deal was done. After leaving the vehicle a day or two later about the 7th cylinder misfiring. My mechanic spoke with them and advised that all lifters would need to be changed and not just one. At this point, I feel that the vehicle wasn't thoroughly inspected in its entirety. When I was called to pick up the vehicle (waiting for over an hour) I discovered the "ticking" sound that wasn't present during the initial test drive. This is when Josh took over and it has been xxxx ever since. My trade in vehicle was gone by this time and I felt even more skeptical. It's been a lot of back and forth, Josh not being transparent with higher authority, and making me feel compelled that I have to keep the vehicle. I reached out to the CEO who in turn directed me to the GM. I've spoken with the General Sales Mgr who was more content and appeared to be concerned. The GM experience wasn't the same and only showed to care about what their "responsibility" was and not the customer's. There is a process for this contract to be "unwinded" but of course the dealership isn't going to make it an option. I have located the trade in vehicle, selling $10K more than the trade in value, and over $3K more than the sticker price when I brought it. I wont get another vehicle from the sister lots if there is nothing of interest there. Everyone seems to be more concerned about money being gathered from the sale and not the concept of morals and character. There is a UDAP law circling all the events that transpired. No one wants to be stuck paying for something they are not comfortable with and so much xxxx has transpired!! At the end of the day, it's not about what can't be done but what doesn't want to be done! This has been the worst car shopping experience I've ever had! More

Bought a car unseen with the help of Jane From Hilton Head Lexus! Soooooo happy that I found them! Professional and honest! Great experience!I would highly recommend this dealership! Head Lexus! Soooooo happy that I found them! Professional and honest! Great experience!I would highly recommend this dealership! More

Met expectations. Reviewed a number of considerations. No hurry for a quick sale. Answered all questions to deliver a good deal with a totally desirable new Lexus.Jane did a good job. hurry for a quick sale. Answered all questions to deliver a good deal with a totally desirable new Lexus.Jane did a good job. More

Our experience with this dealership was great. We actually drove past Charleston Lexus to Hilton Head Lexus from Myrtle Beach to make our purchase because of Jane Herron. We spoke through email and p actually drove past Charleston Lexus to Hilton Head Lexus from Myrtle Beach to make our purchase because of Jane Herron. We spoke through email and phone about our trade and the car we were looking to buy. We arrived at the dealership in the morning and were greeted by all of the staff we encountered. Maria Horan went over all of the details with us before Jane finalized everything with us. She then handed us off to Ben Gray in finance who was very professional while finishing up our paperwork. Jane then spent an hour or so going over all of the features of the car with my wife before we left. We will definitely be back for our next purchase and would recommend them to everyone. More

Scott Herrin, General Sales Manager, referred me to Jane Herron, Master Certified Business Development Manager to administer the trade of my 2014 Lexus ES350 for my new 2021 Lexus NX300h. Right from good mo Herron, Master Certified Business Development Manager to administer the trade of my 2014 Lexus ES350 for my new 2021 Lexus NX300h. Right from good morning, everything transactionally and vehicularly was handled in a professional and thorough manner. That's why I do business with Hilton Head Lexus since 2017. They're the best, and so is the top notch service department. More

Great experience! Entire staff was very friendly and Lee Ingraham was very knowledgeable and helpful. The entire experience was seamless and faster than other dealerships. Ingraham was very knowledgeable and helpful. The entire experience was seamless and faster than other dealerships. More

My car buying experience at Hilton Head Lexus has been nothing short of exceptional. I cannot say enough about Jane Herron. She is friendly, very knowledgeable, and very professional. I have obtained 3 ve nothing short of exceptional. I cannot say enough about Jane Herron. She is friendly, very knowledgeable, and very professional. I have obtained 3 vehicles from Hilton Head Lexus with Jane Herron's assistance, and each experience has been nothing short of exceptional. I would definitely recommend Hilton Head Lexus for anyone desiring to purchase a new vehicle and Jane Herron will be my Number 1 pick!! Thanks, Jane!! In addition, I would like to thank Benjamin Gray for the ease in completing my purchasing documentation. Top-Notch! More

Very pleasing experience....Jane was very knowledgeable and professional throughout our whole buying experience...Dealership was very impressive and the whole staff very helpful and pleasant. I was very and professional throughout our whole buying experience...Dealership was very impressive and the whole staff very helpful and pleasant. I was very impressed with the zero pressure experience.. I highly recommend Hilton Head Lexus .I will return next time I trade... Thanks again Jane for you expertise... More

Go no further than Hilton Head Lexus and ask for Jane. She is the ultimate salesperson who actually listens and hears what you say. Then goes above and beyond to get you what you want. She is extremely kn She is the ultimate salesperson who actually listens and hears what you say. Then goes above and beyond to get you what you want. She is extremely knowledgeable and goes above and beyond. Thank you Hane. I love my car!! More