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Hilton Head Lexus
Hardeeville, SC
220 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 220 reviews
March 28, 2024
This dealership is amazing! We had a blowout on I95 during our travel from Florida to New York. Since it was a Sunday nothing was open to get the repair that me needed. Lexus ro We had a blowout on I95 during our travel from Florida to New York. Since it was a Sunday nothing was open to get the repair that me needed. Lexus roadside assistance towed our car to Hilton Head Lexus, We were 30 minutes away from the dealership and without a car, First thing Monday morning we called the service department (we spoke with Alex) and they had it inside their shop and told us that they had the factory tire in stock and luckily we didn’t need a new rim. Not only did they do the repair immediately, they sent a driver free of charge to come pick us up at the hotel that we were stranded at, we were back on the road at 11:30 am. Our car was washed, vacuumed and ready to go. I couldn’t ask more than that…amazing service! Thanks you Hilton Head Lexus. More
by cara
Employees Worked With
Alex
Helpful December 13, 2023
The Hilton Head Lexus Dealership has terrible customer service for sales. I purchased a pre-owned Lexus 450h and paid for the 6 mons, 6K mile warranty. I also paid to have the vehicle touched up and detai service for sales. I purchased a pre-owned Lexus 450h and paid for the 6 mons, 6K mile warranty. I also paid to have the vehicle touched up and detailed, AND painted, all of which should have been done prior to vehicle being presented on the lot. It took two additional visits to have the vehicle finally presented in condition to drive off the lot. This is not only my standard, this is the Lexus Brand standard. This dealership is the exception. Absolutely awful follow through after they take your money. Stay away!! Go somewhere else. And definitely don't buy from here if you don't live in the area!!! STAY AWAY!!!!! More
by drjulianowens
Employees Worked With
Scott Heron, Phil Muzi
May 11, 2023
Very please with this dealership. Whenever I have a question, all I do is call and if they can't answer right away they actually call me back! Very happy that we went with Lexus of Whenever I have a question, all I do is call and if they can't answer right away they actually call me back! Very happy that we went with Lexus of Hilton head. More
by paparod67
Employees Worked With
Jon in sales have been extremely helpful.
March 04, 2023
Sales person Keiondre, business manager Matt, and Sales Manager Philip made the car buying process quick and easy. Would highly recommend. Manager Philip made the car buying process quick and easy. Would highly recommend. More
by Kane
Employees Worked With
Philip, Richard Nimphie
November 11, 2022
I purchased a 2020 Lexus RX 350 on November 1. A lot of the negotiation for my trade was completed in advance by phone and text and even my credit application was completed online. When I arrived A lot of the negotiation for my trade was completed in advance by phone and text and even my credit application was completed online. When I arrived at the dealership, I had the test drive with my salesperson, Maria Horan who was very knowledgeable and helpful and the paperwork with Cam, who was very patient in explaining the details. The general manager, Mr Herrin even came over to introduce himself and make sure that I was satisfied with my experience. This was truly a 5 star experience and I am very pleased with my purchase and the interaction with everyone at the dealership. More
by Deborah CS
Employees Worked With
Maria Horan, Cam, Mr Herrin
October 17, 2022
Lee assisted us with our new purchase of our RX350L suv with a trade and we couldn’t be happier with the price of the trade we got and the purchase of this beauty of a vehicle. Cam was great with the paper with a trade and we couldn’t be happier with the price of the trade we got and the purchase of this beauty of a vehicle. Cam was great with the paperwork explained quickly and out the door we go! HIGHLY RECOMMEND Hilton Head Lexus for all of your buying and service needs! More
by Kate Hall
Employees Worked With
Lee Ingram and Cam Despres
August 19, 2022
Fantastic service experience! We were vacationing and serious malfunction indicator lights went off with an 8 hr trip ahead. Justin F took great care of us and we were in and in a We were vacationing and serious malfunction indicator lights went off with an 8 hr trip ahead. Justin F took great care of us and we were in and in a very short period of time. The tech team diagnosed the issue and installed a new part. Truly a blessing to have stopped here and to be serviced by Justin and his team. The complimentary snacks and friendly staff/customers made our short stay enjoyable. Back on the road with assurance all is well. Thank you and God bless!! More
by mom_ande
Employees Worked With
Justin Fowler
June 23, 2022
I recently leased my second Lexus from Hilton Head Lexus with the the assistance of Jon Cenatiempo, an excellent sales consultant. Jon represents the spirit of this car store that includes sincere friendlin with the the assistance of Jon Cenatiempo, an excellent sales consultant. Jon represents the spirit of this car store that includes sincere friendliness, openness and willingness to fulfill your needs and expectations. This isn’t a pressure to buy business. The transaction was further enhanced with the excellent assistance of Cam Despres and Keiondre McClintock. They both are professionals that made the delivery process seamless. I highly recommend Hilton Head Lexus sales and service team. More
by Nefskf
Employees Worked With
Jon Cenatiempo, Cam Despres,Keiondre McClintock
May 23, 2022
This was our first visit ever to a Lexus dealership with interest in buying a new car. The staff immediately impressed us with a warm welcome and continued every step of the way to go above and beyond our e interest in buying a new car. The staff immediately impressed us with a warm welcome and continued every step of the way to go above and beyond our expectations! Sina was our fabulous sales agent, then Phil & Walter with our trade then eventually when we decided to purchase, Matt in finance and Key with our vehicle orientation. It was an exceptional experience and one that rates at the top of our many car buying experiences! More
by Elise
Employees Worked With
Sina Khaleel, Walter, Phil, Matt, Key
May 17, 2022
Saw the car initialy on cars. com. Then went to dealer website for more info. Called dealership and made deposit to hold for the 1300-mile trip there. Sent pics of trade-in that I com. Then went to dealer website for more info. Called dealership and made deposit to hold for the 1300-mile trip there. Sent pics of trade-in that I would drive there. They sent back prelim. sales agreement with estimated trade-in value AND their "REQUIRED" inclusion of an "Environmental Fee" (7-year int/ext protection plan) by "RoadVantage", which WAS NOT DISCLOSED 4 HOURS PRIOR, WHEN I PAID THE $500 DEPOSIT. This fee is also not disclosed on cars.com or Hilton Head Lexus website. I arrived 3 days later at the dealership with my trade, a 2007 Camry LE 4 cyl with 136,400 miles, for the actual trade value. I DID NOT try bargaining in any way on the new car. The rep looked at the car, but did not even drive it and would not change the estimated value. They also would not delete the Environmental Fee which I vehemently opposed. I then searched for, and found an area auto dealer to buy my trade outright for TWICE the HHL trade-in offer. So, point #1: They attempted to take unfair advantage of the trade-in situation (over-the-barrel, I told them). Point #2: They forced acceptance of the unwanted Environmental Fee, which was not disclosed at the point of initial contract in the form of the deposit paid. At the very least this tactic is unethical and at most, is potentially illegal. I give them one star since I found the Lexus ES300h to be incredibly amazing on the 1375-mile trip back home. More
by Rex W.
Employees Worked With
Maria Horan
