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Hilton Head Lexus
Hardeeville, SC
220 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 220 reviews
February 03, 2017
Pre-owned Lexus LS460 Fantastic experience! Chip Booth brought in a nice, pre-owned LS460 for me to check out and it was great! The whole experience was hassle free and I g Fantastic experience! Chip Booth brought in a nice, pre-owned LS460 for me to check out and it was great! The whole experience was hassle free and I got a great car! Thank you! More
by 33ParkMedia
Employees Worked With
Chip Booth
Helpful January 31, 2017
Oil change at Lexus Speedy service. Beautiful car wash. Offered deal on new wipers. Polite and courteous employees. Turn around time fast. My advisor James kept me i Speedy service. Beautiful car wash. Offered deal on new wipers. Polite and courteous employees. Turn around time fast. My advisor James kept me informed and let me know what service I needed. More
by Lexus460
Employees Worked With
James Hammond
January 31, 2017
Total Reliability. It's good to know that I can entrust our car to a reliable dealership that provides excellent service in a friendly and comfortable environment. Ms. It's good to know that I can entrust our car to a reliable dealership that provides excellent service in a friendly and comfortable environment. Ms. Rismiller, in the service department, always sees to it that any car issues are detailed accurately for the mechanics. When the work is finished, the vehicle is washed and cleaned, which gives me a good feeling as I drive away. Also, Ms. Flemming, in the waiting room, makes the best coffee on the planet. I think these folks deserve recognition for for all they do. Bravo! to the staff at HHL. More
by Great White
Employees Worked With
Kristen Rismiller
January 31, 2017
Best service ever experienced! From the initial greeting to the insistence of something to eat along with my coffee to the offer of a massage chair , hands above made for a stress-f From the initial greeting to the insistence of something to eat along with my coffee to the offer of a massage chair , hands above made for a stress-free service wait! The attention to the little details was superb...would definitely recommend to any and everyone! Best part--no push to tack on extra items to replace!! More
by Happycarowner
Employees Worked With
James Hammond
January 28, 2017
Excellent and prompt service Prompt professional . Polite and knowledgeable associate worked with me, JUSTIN Fowler. They discovered an unknown problem with the tire they were Prompt professional . Polite and knowledgeable associate worked with me, JUSTIN Fowler. They discovered an unknown problem with the tire they were trying to repair and quickly came and checked with me that it was OK to put on a new tire. It was and they even washed the car when they finished. Comfortable waiting room. More
by No name
Employees Worked With
Justin fowler
January 26, 2017
Very professional, pleasant and fast Justin in service has helped me in the past. He is always very friendly, professional and fast. I recommend Hilton Head Lexus to anyone insterestwd in Justin in service has helped me in the past. He is always very friendly, professional and fast. I recommend Hilton Head Lexus to anyone insterestwd in a Lexus or who needs service. My Lexus has over 200k miles and still going strong More
by gina13
Employees Worked With
Justin
January 26, 2017
FIRST CLASS ORGANIZATION I took my Lexus SUV in for an oil change and they checked everything. I was very pleased with the service. The employees were very professional and I took my Lexus SUV in for an oil change and they checked everything. I was very pleased with the service. The employees were very professional and knowledgeable. More
by John1234
Employees Worked With
James Hammond
January 23, 2017
Great service and courteous staff. Your service representative was professional and attentive. He addressed all of my questions and concerns. My review has to be at least twenty five w Your service representative was professional and attentive. He addressed all of my questions and concerns. My review has to be at least twenty five words. Four score and seven years ago, our Fathers brought forth on this continent, a new nation. ...... More
by Ronald Dixon
Employees Worked With
Jason
January 21, 2017
Peace of mind As a visitor to the area, needing to get our Lexus looked at, caused us some concern as to how we would be treated. We had anxiety as to whether we wo As a visitor to the area, needing to get our Lexus looked at, caused us some concern as to how we would be treated. We had anxiety as to whether we would be "ripped off." Reality was just the opposite. We were treated with great courtesy and fairness. More
by Lynn123
Employees Worked With
James Hammond
January 18, 2017
bought used Ford / treated overall like I bought used Ford I bought a used car from Lexus dealership with a rearview mirror that shakes and a dirty cargo area (dog hair?) in the back of it. Paul and Tina and D I bought a used car from Lexus dealership with a rearview mirror that shakes and a dirty cargo area (dog hair?) in the back of it. Paul and Tina and Derrick ( I think that's their names) assured me it'd be taken care of while the paperwork got done. When paperwork was complete I wanted to return home to my pregnant wife and little boy thinking aforementioned was taken care of. However, I ended up needing to vacuum the back of the car out myself (1/2 hour of work - it was nasty) after returning home because they did a lousy job with that (not sure if they did anything). Now to the mirror. It shakes. It's annoying. They said they'll take care of it. However, after much research and driving around to glass places (no dealership would do it) Glass Pro said they have to remove the mirror and put it back on. However, if it comes off and cracks the windshield I need a new windshield - so I would need a $600 back- up plan and windshield ready. When I explained this to Lexus dealership, they said "Just have it tightened. I can not pay to replace" That seems like no regard if it cracks. A person is only as good as their word and so far Lexus has failed me twice with one vehicle. After about 2 1/2 weeks, they sent someone out to fix it who tightened up a screw, but overall it still shakes. The problem has not been resolved. I believe Lexus dealership will not actually take the correct route in fixing my mirror (mentioned earlier) but will continue to just have people try to screw things tighter/etc (incorrect and cheap way). At this point, I feel like they just want me to go away, not bother them with this issue. So, I feel like I bought a used Ford from them and was treated as such. BTW, nice response Lexus, saying something about a warranty!? what does that have to do with my situation? I have things for sale too but I'm not posting it here. More
by unhappywithlexus
Employees Worked With
Tina, Derrick, Kevin, Paul, etc
