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Hines Park Ford
New Hudson, MI
288 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 288 reviews
February 02, 2013
I bought my vehicle 2 years ago from Allen Oxley and Allen's service after the sale is outstanding. He is always willing to accomodate me if I should need anything from the dealership. I have never ex Allen's service after the sale is outstanding. He is always willing to accomodate me if I should need anything from the dealership. I have never experienced this type of service from Allen and Hines Park Ford from any dealership. More
by Wildkat83
Employees Worked With
Allen Oxley
January 23, 2013
Allen went above and beyond to do everything that i requested in the purchase of my vehicle. This wasn't the first time that I've purchased from Allen. And it definitely will not be the last time eithe requested in the purchase of my vehicle. This wasn't the first time that I've purchased from Allen. And it definitely will not be the last time either. More
by acoleman2894
Employees Worked With
Allen Oxley
January 20, 2013
My wife saw a vehicle of interest on Car.com and called the dealership. She was connected to Allen and she thought that he was freindly and knowledgeable. Later that evening I visited the dealership to m the dealership. She was connected to Allen and she thought that he was freindly and knowledgeable. Later that evening I visited the dealership to meet with Allen. He went out of his way to make sure he answered all of my questions and make the experience as good as possible. I actually stayed beyond closing time (2 test drives), but Allen did not mind. He was great to work with beginning to end. More
by B & C
Employees Worked With
Allen Oxley
January 12, 2013
I don't know why this dealership is rated so highly, are they bribing people for reviews? The service department doesn't answer the phone. I have been standing there while several employees ignore a ring they bribing people for reviews? The service department doesn't answer the phone. I have been standing there while several employees ignore a ringing phone. Great customer service there... I guess they think it's OK to waste customers' time. To be fair, many Ford dealers seem to be this way. My biggest complaint, though, is that I don't believe the warranty repairs they did on my car were done correctly. The initial problem, a clunk noise from the front suspension, still hasn't been fixed and the car has new noises and a nasty vibration after they worked on it. Of course, they said they couldn't reproduce my complaints and that there is no possible way they did anything wrong. But the vibrations I experience in my car on a daily basis tell me otherwise. Not recommended. Do not have your car serviced here. More
by VibeyFocus
Employees Worked With
many
January 12, 2013
Allen greeted us immediately and was enthusiastic at our return. While he was busy with another customer, we noticed the Fusion we wanted right on the showroom floor and as soon he was freed up, he worte i return. While he was busy with another customer, we noticed the Fusion we wanted right on the showroom floor and as soon he was freed up, he worte it up and we bought it! More
by Caloia1122
Employees Worked With
Allen Oxley
January 04, 2013
Rebecca and Dolores made my buying experience so stress-free. Very kind and knowledgeable. Would definitely go back and a will refer all my friends. And LOVE the new Focus! Thank you! stress-free. Very kind and knowledgeable. Would definitely go back and a will refer all my friends. And LOVE the new Focus! Thank you! More
by dransley
Employees Worked With
Rebecca Donehue and , Dolores Sciberras
December 27, 2012
I wanted to order the new 2013 Escape FWD. Susan gave me a AWD trailer tow to test drive. I told her that is not what I want to order but assured me my new one would drive better. A month later I took del a AWD trailer tow to test drive. I told her that is not what I want to order but assured me my new one would drive better. A month later I took delivery of the top of the line Titanium edition and the ride his horrible, bouncing, NOT over bumps but down a smooth road it rocks front to back---like a F-350 unloaded (which I call the up-chuck truck). Either Susan knew better and purposely gave me a smooth riding vehicle to get my order or she is clueless about the products she sells. The dealer will do nothing to get this corrected or get me into a lower model. The General Manager even refused to test drive it with me and compare to others and ordered his service manager not to drive it with me! They took my money and are laughing all the way to the bank. More
by CHainline
Employees Worked With
Susan , Susan Pizzuti
December 27, 2012
Our Daughter just got her first new car. Allen helped us during the initial information gathering stage and with the final selection and purchase. Our daughter is in the Navy and only home for a short time during the initial information gathering stage and with the final selection and purchase. Our daughter is in the Navy and only home for a short time so it was important to get information prior to her coming home, which Allen helped us with. Once we went in to make the selection and arrange for purchasing, Allen helped us get the most discounts possible and made the process as smooth as possible. Our daughter is very happy with her new Escape. More
by sbailo
Employees Worked With
Allen Oxley
November 24, 2012
After doing quite a lot of searching for the right vehicle and dealing with a number of rude, uninterested salesman, it was refreshing to meet Allen Oxley at Hines Park. Allen was extremely patient, f vehicle and dealing with a number of rude, uninterested salesman, it was refreshing to meet Allen Oxley at Hines Park. Allen was extremely patient, friendly, helpful, and knowledgeable. We had a great and fairly quick experience with Hines Park and appreciate the professionalism we encountered. I would definitely refer this dealer to friends and family anytime. Thanks for the great experience! More
by ajhaughton
Employees Worked With
Allen Oxley
November 17, 2012
Mike Tesauro is/was extremely professional and courteous with the purchase of my 2013 Ford Escape. He addressed all of my concerns (including replacing a discovered cracked mirror on the spot, thus avoiding with the purchase of my 2013 Ford Escape. He addressed all of my concerns (including replacing a discovered cracked mirror on the spot, thus avoiding the hassle of having to come in on my time another day), worked to get a fair trade-in value on my non-Ford vehicle and concluded all aspects in a timely manner. I would give Mike Tesauro the highest rating available. Additionally, I will say this: Hines Ford is an excellent dealership and was far more impressive than my experience with Brighton Ford. More
by carreview2012
