My last review was a misunderstanding on my end regarding pricing, accessories and downpayment.
Background story: almost a $1k worth of accessories were said to be added to the car, but were not there. We ended up owing money to the dealership. Which confused me because I thought we were already paying for the accessories since a 3rd party credit union approved us the loan and that we were already paying for the missing accessories. That was a misunderstanding on my end but the General Manager was patient enough with my lack of understanding and to explain to me that it didn't work that way.
Since the general manager Monte saw the car and verified that the car definitely did not have any of the promised accessories, he took over the situation and handled EVERYTHING! We ended up agreeing to NOT get the missing add-ons, which is okay -- but we also don't have anything to owe, which was even BETTER! He valued customer service above anything else and I really appreciated that. In the end, he said that he just wanted me to be satisfied. Honestly, we've never been to any dealerships that catered to customers like that. Given that this is also my first SUV and luxury vehicle I thought I would never get. There were kinks along the way, but Monte and his team made it work!
Big shoutout to Anthony Grosso as well, our salesman, who constantly checks up on us to make sure we won't have any issues regarding the tech features of the car, and always being available to answer any of our questions. He also made our transaction process smooth and not that boring (paperworks are always a drag) but he made sure that he stayed late that night of the purchase to make sure we drove off with the car that we want.
So far, the best customer service I've had with a car dealership! I've had 4 cars before this SUV and dealt with 3 dealerships before Hinshaw's Acura and I'm glad I went with them.