Hinshaw's Acura

From first contact, to social-distanced handshake, this has been among our best car buying experiences! Jacob S. helped us with a positive and no-pressure attitude, answered all of my questions, and was e has been among our best car buying experiences! Jacob S. helped us with a positive and no-pressure attitude, answered all of my questions, and was extremely patient during our extended test drive. We were in the market for a low-mileage used vehicle with a spotless history and Hinshaw's Acura prides themselves in offering nothing less. We were able to make a deal that worked for us including the confidence of an extended service contract and their team worked within our parameters. We are extremely pleased with our experience and would not hesitate to come back for our future vehicle needs! More

We recently bought an Acura from Hinshaw’s Acura and the experience was great. Young Pak was our sales management and he was so patient and answered all the questions we had and walked us through the entire experience was great. Young Pak was our sales management and he was so patient and answered all the questions we had and walked us through the entire car buying process. I would definitely recommend Young and Hinshaw Acura in the future! More

I enjoyed my experience with the sales staff after an initial deal that wasn't great. I really appreciated that the sales manager (Todd) stepped in and came up with a very reasonable deal. After that, initial deal that wasn't great. I really appreciated that the sales manager (Todd) stepped in and came up with a very reasonable deal. After that, they all went above and beyond my expectations to ensure that I had a great Christmas surprise for my wife. It was overall a really good car buying experience and the 2021 A-Spec RDX is awesome. More

Mike McCoy and George provided exceptional assistance in seeing that our needs were met to have some routine service and warranty repairs to our Acura MDX. A loaner car was provided and the services were c seeing that our needs were met to have some routine service and warranty repairs to our Acura MDX. A loaner car was provided and the services were completed in a very friendly and professional manner. We give them #10 rating. More

I had a very pleasant experience buying my MDX from Hinshaw's. The salesman was knowledgeable, no pressure just good helpful presentation of the vehicles. It was a pleasure to meet and talk with Manage Hinshaw's. The salesman was knowledgeable, no pressure just good helpful presentation of the vehicles. It was a pleasure to meet and talk with Manager McCain. I don't recall the gentleman who did my financing, but he was very helpful. They made my vehicle purchase exciting and I'm happy with my car. I have purchased from Hinshaw's in the past and used the service department for my vehicles in the past. Great place to buy and service a vehicle. More

I brought our new 2021 RDX into service to have the chip protection installed. We purchased it when we bought the car. When I arrived early, Mike greeted me with a friendly smile and the utmost professional protection installed. We purchased it when we bought the car. When I arrived early, Mike greeted me with a friendly smile and the utmost professionalism. He had the loaner ready for me and got me on my way, all the while making sure any questions I had were answered before I left. The service was going to take all day to complete, and in the meantime I had run some errands. At home, I was looking at accessories for my vehicle online, and decided I wanted to add one. I called service and talked to Erik who priced the accessory and, when I mentioned I wanted it installed, he told me they could do it while they had the vehicle, so I wouldn’t have to make another appointment, saving me time! Fantastic! I received the text from Tim the next morning confirming all was complete. When I picked up my vehicle, Tim greeted me with a friendly hello and got right to the paper work to get me on my way. While I was there, I wanted pricing for another accessory and Tim didn’t miss a beat. He got me all the info I needed, so I could be prepared when I am ready to have the other accessory installed. All of the guys in the service department are great! We always feel like VIPs and, they make sure we leave with all the info we need. Also, the accessory I had installed works perfectly! More

Even after a disappointing issue with our last Acura, we still regarded Acura vehicles as a great value. We’ve purchased 4 other models from Hinshaws over the last few decades, and have had nothing but grea still regarded Acura vehicles as a great value. We’ve purchased 4 other models from Hinshaws over the last few decades, and have had nothing but great service. We explained our issue with the previous vehicle, which was in no way related to Hinshaws Acura, or any responsibility on the dealership’s part, to our sales associate Jacob. Jacob then assured us he would pass on the info to the GM, and that he would do everything he could to get us the best deal possible. Understanding that Hinshaws had no responsibility in our last Acura vehicle experience, we hoped they would do what they could to restore our faith in the brand. Well, Hinshaws not only restored our faith in the brand, but also went above and beyond to get us the best deal. Communication was open, honest and thorough. Hinshaws made sure we understood everything about our deal, explaining it all in great detail. Our sales agent Jacob, was professional, polite, knowledgeable, thorough and listened to ALL we had to say, never wavering in his attention. We were very pleasantly impressed! Chad, the finance manager, was friendly, thorough and explained ALL documents expertly. We left feeling confident we had made the best deal! Both gentlemen made sure all of our questions were answered. Although our deal went past Hinshaws closing time (on a Saturday even), we never felt hurried or as if we needed to get out because it was past closing time. We have always liked this dealership because every visit, no matter the reason, they always make us feel like VIPs. We love our new car, and because of our great experience, will be returning for future purchases. Thank you! More

We've been loyal customers at Hinshaw's for 7 years now. we have bought all our cars from them since. I cannot speak enough about the great customer service experience. David Ajibade who is our trusted deal we have bought all our cars from them since. I cannot speak enough about the great customer service experience. David Ajibade who is our trusted dealer is truly exceptional in that regard. He always makes the process very simple and fast. He finds solutions where there are none. we are happy with our purchase and will continue to buy from Hinshaw's. I highly recommend them. More

I made a trip to Hinshaw’s Acura of Fife to check on the cost of a repair. I recently purchased my Acura used and this was my first Acura. After speaking with technician I was shocked to learn of the cost o cost of a repair. I recently purchased my Acura used and this was my first Acura. After speaking with technician I was shocked to learn of the cost of the repair. The technician went above and beyond by checking recalls and warranties and even discussed with the service manager. 2 days later the technician followed through & called me back with wonderful news for the repair. not only was the repair completed satisfactory and fast, but the technician and the service manager followed up with me about my vehicle couple of days later. Acura of fife provides the “Nordstrom” of service and I will always take my vehicle there. They actually care about their customers & how something might affect the customer which is why I feel like they went above beyond. On my first visit there shortly after buying the vehicle from another dealer, a technician also showed me how to work some things in the vehicle that was unaware of. Awesome service at Hinshaw’s Acura of Fife! Highly recommended More

Great customer service!I don’t know if it’s because of Great customer service! I don’t know if it’s because of Covid, but they didn’t vacuum inside my car but overall everything is great at least they Great customer service! I don’t know if it’s because of Covid, but they didn’t vacuum inside my car but overall everything is great at least they washed the car. More