Hinshaw's Acura

Terrible experience I had a terrible experience with this dealership. Money in hand and ready to buy, I was treated like a 17 year old buying his first car. All the tacti I had a terrible experience with this dealership. Money in hand and ready to buy, I was treated like a 17 year old buying his first car. All the tactics were thrown at me to get me in the door. Trying to get numbers on a vehicle that was already sold (bait and switch), offering $2000 off MSRP but “I have to come in for the discount.” Then a lecture on suppy and demand. The Sales Manager reaches out to me initially to “see how he can earn my business.” I follow up directly with him about the experience and no response. They acted like buying a car at MSRP was a privilege. I’ve never bought a car for sticker/MSRP - and I didn’t on this one. If you know what you’re doing, know the price of the car you’re wanting and have done your research, these guys don’t want to talk to you. I will NEVER consider a car purchase from this dealer in the future. I understand that the dealership is independent of the car brand they sell, but these guys represent a high-end brand like Acura terribly. More

Great customer service! I want to highly praise the excellent customer service that I had experienced with Tommy Brown. We went out for a test drive and he was very laid back I want to highly praise the excellent customer service that I had experienced with Tommy Brown. We went out for a test drive and he was very laid back with my husband and I. Even though BMW is not the primary car they sell there, he was very familiar with our purchase and did the best to find out information for me. He was very clear with car buying and taking into great consideration that I was a first tine car buyer. Would highly recommend when going there to ask for Tommy. Even since we left after purchasing our car Tommy still took the time to email and call to make sure the car was working great. More

Excellent experience buying a car from Hunter Bleha. The people at this dealership were very friendly and helpful. No high pressure in a newly remodeled showroom. Hunter Bleha was very knowledgeable an The people at this dealership were very friendly and helpful. No high pressure in a newly remodeled showroom. Hunter Bleha was very knowledgeable and professional in helping selecting the right car for us. We are loving our new MDX and appreciate Hunter's follow-up contacts. The best car buying experience We've ever had. More

Hinshaw's Acura - Best Service Department in the Northwest This is the best dealer service department I have ever had the pleasure of working with. Easy and convenient scheduling of service and the most frien This is the best dealer service department I have ever had the pleasure of working with. Easy and convenient scheduling of service and the most friendly and knowledgeable staff in the business. All at a price that beats the competition. I highly recommend the Hinshaw's Acura service team! More

Excellent Customer Service Tommy and Todd made sure that the purchase of my new MDX was a smooth and positive experience. Tommy was personable, knowledgeable, enthusiastic, and Tommy and Todd made sure that the purchase of my new MDX was a smooth and positive experience. Tommy was personable, knowledgeable, enthusiastic, and went above and beyond what was expected. He even worked on his day off in order to accommodate my schedule. I highly recommend Hinshaw's Acura. More

Top notch service department!! Acura of Fife Service Department is the best! We currently have all 3 of our Acura's serviced by Kelly & Staff and they are all very professional and Acura of Fife Service Department is the best! We currently have all 3 of our Acura's serviced by Kelly & Staff and they are all very professional and knowledgeable! Excellent customer service! More

Best Service Ever! Mike in service was extremely helpful and ensured I received the best service possible. He kept me updated and informed throughout the entire process Mike in service was extremely helpful and ensured I received the best service possible. He kept me updated and informed throughout the entire process and I couldn't be happier with how myself and my car were treated. Thank you! More

Hinshaw's Acura Service is #1 I purchased a pre-owned certified 2014 Acura ILX at Hinshaw's . I have 80k on my car, and only experienced one warranty claim. Kelly promptly s I purchased a pre-owned certified 2014 Acura ILX at Hinshaw's . I have 80k on my car, and only experienced one warranty claim. Kelly promptly scheduled me in for free inspection, a loaner vehicle and the work was done when promised. Also have my oil changes done, includes a car wash finished in about 45-60 min. and cost is below what other outfits charge. Hinshaw's Sales and Service Team are #1 and work is completed on time. Thank You! Dan Horkey in Gig Harbor More

Exceptional all the way around! Tommy Brown is an exceptional Sales Representative! He is a good listener, great communicator, patient, passionate about his customers, terrific follo Tommy Brown is an exceptional Sales Representative! He is a good listener, great communicator, patient, passionate about his customers, terrific follow thru and followup!! Tommy continually reaches out to make sure I am happy and if there is anything he can do for me. Honestly, it was the best experience I have ever had in purchasing a vehicle, ever!! Mike and Ed are terrific as well, as is the Parts and Service Department. I have nothing but positive comments about the entire experience and the quality of folks that work there!! Tommy Brown is the guy!! Sonja G More

Thrilling test drive that sealed the deal! Anthony was so passionate and knowledgeable about the RDX that we could not wait to take the car for a test drive. The test drive was thrilling -it d Anthony was so passionate and knowledgeable about the RDX that we could not wait to take the car for a test drive. The test drive was thrilling -it drove like my old BMW and had all the technology of the Audi! Our original intent was to test drive the RDX and then going to test drive the Audi Q5. Anthony's attention to detail and his patience in teaching us all about the technology made all difference! Our whole experience at the dealership was impressive - even with the show room under construction and an unexpected power outage the whole team pulled together and closed the deal. More