Hinshaw's Acura

Great Service We bought 2 cars in 2 days from Acura of Fife. Devin was very informative on vehicles feature and my husband is very happy with his birthday present. We bought 2 cars in 2 days from Acura of Fife. Devin was very informative on vehicles feature and my husband is very happy with his birthday present. Devin also made sure that he was at work on time before we got there. He did great! Thank you More

Happy Devin helped me find a car that is most equipped for myself. I am happy with my first car selection because of it. Thank you Acura Devin helped me find a car that is most equipped for myself. I am happy with my first car selection because of it. Thank you Acura More

Amazing customer service Everyone I came into contact with at Hinshaws was very courteous. Never did I feel pressure to purchase. Devin was great - he knew a lot about the veh Everyone I came into contact with at Hinshaws was very courteous. Never did I feel pressure to purchase. Devin was great - he knew a lot about the vehicle I purchased and was willing to help me learn about any features. I have already recommended this dealership to family and friends. More

BEST SERVICE DEPT EVER!!! Let me just start by saying that I purchased a brand new Acura TL Type S in 2007. I fell in love with this car the second they came out and I dreamed Let me just start by saying that I purchased a brand new Acura TL Type S in 2007. I fell in love with this car the second they came out and I dreamed about owning one someday soon. A year and a half later, I was ready to finally buy one. I had never owned an Acura before, mostly Honda's and a Volkswagen. I have owned few cars over the years due to taking my time to purchase the right vehicle for myself and lifestyle, budget, etc. And every car but one was purchased brand new, at different dealerships, so I have had my fair share of experience when it comes to working with salesman's and service departments. In March of 2007 I voyaged out with my older brother to ultimately find that car and bring it home. Our first stop was Acura of Seattle. Now I am not on here to bash any dealerships, everyone has different, unique experiences with every activity you engage in. Having said that, we arrived at Acura of Seattle and the car was there. It was beautiful, it was perfect, I wanted it to be mine. As we sat down with the salesman, he seemed confused as to what we were actually needing to be "sold" on. I did not need to be sold on the car. I had driven it previously (at Hinshaw's Acura in Fife), I knew all the features, etc. What we needed to come to an agreement on was the price. The salesman was doing everything to entice me on a higher price, even going as far as to opening the showroom doors to pull out the car so we could test drive it. And like I said previously, it wasn't the car that I needed selling on, it was the price. After this had gone on for quite some time, my brother and I told them we were going to go "talk and think about it", AKA go somewhere else. We got on the road and called HInshaw's Acura in Fife. We spoke to a salesman and explained the situation with Acura of Seattle and how I wanted the car, no need to sell me on the car, I needed to be sold on the price :) Long story short, we took our business to Hinshaw's Acura, agreed on the price and I purchased my dream car. There was nothing stressful or annoying about working with the sales team at Hinshaw's. My salesman sat with me in my new car for over 3 hours going over all the navigation and other features, since it was my first car with all those types of bells and whistles. I was so pleased with the attention I had received and never felt like I was getting taken advantage of. Plus, our salesman had taken so much time with my brother and I that day, taking time to get to get to know us, etc., he had my favorite music playing on the xm radio when he put me in the car to leave. It's those little touches that adds to excellent, unforgettable customer service. Not but a week later I was driving and a rock hit my windshield and cracked it. I was so devastated. I called Acura and they told me to come down and they would take care of it. Since I have windshield coverage on my insurance, it cost me half the price. At that time I was introduced to Mike McCoy. He is courteous, patient, professional, and extremely accommodating. So much so, that I have taken my car in there for EVERY service it's ever needed for over 8 years now and counting. All of my service experiences were efficient and I leave with the satisfaction that my car is always well taken care of. Mike has always found time for me to get my car in, especially when I wait until the last minute to get my oil changed and I pretty much have zero oil life. He has never tried to coarse me into spending any more money that I wanted or could afford. He advises me of things that need to be done and if I decline, I receive zero backlash of pressure from him. Needless to say, that's why I continue to do my business with Hinshaw's Acura for my car service, because of Mike and the customer relationship he has built with me. The other service advisors also always acknowledge me, say hello, ask how my day is, etc. Kelly, the service manager, always greets me and the door and opens it for me. I have never been to a dealership and seen any sort of manager have such a well known presence and appearance with all the customers. The service team there definitely treats their customers with the utmost respect and ensures that I will return each and every time. You see, the moral of this story is, it's not about a one time purchase. You want to build relationships with people to ensure that you continue to get their business for life. With competition so high; whether it's hair stylist's, grocery stores, car service, airline tickets, etc etc etc. If you have a relationship built with your customers/clients, you ensure that they will continue to go to you for your specialty. I for one, am more than pleased with the purchase, service and overall experiences with my Acura. It is, by far, my most favorite car, and Hinshaw's Acura is by far, the best dealership and service department to work with. More

Got the car I wanted! I got the car I absolutely wanted but felt like I overpayed just a tad. My salesman was incredibly helpful and courteous definitely go here youwill ha I got the car I absolutely wanted but felt like I overpayed just a tad. My salesman was incredibly helpful and courteous definitely go here youwill have a great buying experience! More

OUTSTANDING SERVICE! The Service department was outstanding ! Thanks to Mike for getting me in and out with no hassle and In a timely manner. He was Super friendly and I w The Service department was outstanding ! Thanks to Mike for getting me in and out with no hassle and In a timely manner. He was Super friendly and I will definitely be returning, and referring to friends and family! More

Donovan at Hinshaw's Fife location Was just out looking that day and wanted to try out the 2016 ILX. Donovan Wedington salesman for acura approached us, great guy. We did not plan on Was just out looking that day and wanted to try out the 2016 ILX. Donovan Wedington salesman for acura approached us, great guy. We did not plan on buying that day but he was able to work with us and get the payment we needed. This was the best buying experience from all the other new car purchases from other dealers. We got the payment we wanted, a new car and very little time spent at the dealership. I would recommend Donovan to whom ever is out shopping for a new ride and If I'm in need for another I will go back to him. More

Exceptional! I had e-mailed Hinshaw of Fife through Car Gurus explaining what type of car I was interested in (the feel of the car, etc) and the payments I needed I had e-mailed Hinshaw of Fife through Car Gurus explaining what type of car I was interested in (the feel of the car, etc) and the payments I needed that car to be. Within a couple of hours, i received a call from Andrew (Whelan) saying that he is pretty sure there is a car there I would be interested in. I set up a time to meet him within the next week. Andrew was very approachable, not pushy and listened to what the customer wants. I truly was thrilled with the sincerity and service I received from Andrew and the Finance Department, along with the manager of the service department. I am still waiting for the parts to come in to be replaced on the car, but am more than pleased with the service I have received. In a heart beat I would recommend Andrew and the company. Thank you. I love my car! More

Return customer We returned to hinshaw because we weren't thrilled with our TL AWD we had purchased 2 years ago. We had always received excellent service at hinshaw We returned to hinshaw because we weren't thrilled with our TL AWD we had purchased 2 years ago. We had always received excellent service at hinshaw and were interested in better gas mileage and a smoother ride with a TLX. Devin was wonderful to work with. He was knowledgable and helpful. We worked with David also who is fantastic but a " professional salesman". Devin was a breath of fresh air and we ended up working with them both. My husband was hesitant to return and wanted to shop around. Because I have felt so "cared for " everytome I have come in my husband agreed to go back. We could not be happier with our purchase. Hinshaw went above and beyond to make it right and we will refer customers in the future. Thank you. More

Devin at Hinshaw's Acura Was looking for a used Acura MDX to purchase- Devin immediately searched for all on his lot as well as others. That same day Devin let us know that he Was looking for a used Acura MDX to purchase- Devin immediately searched for all on his lot as well as others. That same day Devin let us know that he had one available. He's personable, not pushy, and made buying a car an enjoyable and easy process. The paper work was a breeze and we were out of there within no time with our new car. Thank you Devin for making it such an amazing experience!! -Max and Chris Malthesen More