Hinshaw's Acura

Originally I would've rated them with all 5 stars because our car salesman was very enthusiastic and everyone else worked together with him and us and were all very helpful in getting us an amazing d because our car salesman was very enthusiastic and everyone else worked together with him and us and were all very helpful in getting us an amazing deal on a car. But there was a "miscommunication" where we were told and under the impression that the car we were getting came with a certain amenity that actually was not true, however we did not find this out until after we left the dealership with this car. This certain amenity was important to us, not worth thousands of dollars to have/add on but that's what were told when we went back the next day to sort things out & it was never my intention to get angry or loud or turn it into a "he said, she said" thing but I definitely felt like my issue was being treated like it was a petty thing. Like they were trying to persuade me it wasn't worth it because I'm getting such a great deal already that wanting a feature (that again I thought was standard) was being selfish and that I should just accept that "I get what I pay for"...right, NO! I do understand paying less means less amenities but this is not a coffee maker or purse or a battery operated neck massager, this is a $30,000 purchase-something I will drive almost everyday for at least the next 7 years so no I do not believe it was petty or selfish for that matter. Had we truly known this wasn't a standard feature of this car then of course we would have discussed other models more the day before-since we were there for hours going over details & numbers (not uncommon when car shopping I know). And after explaining things and getting to the point of feeling vulnerable I did not like hearing "well don't you think he (the car salesman) knows a little about what he's doing since he's been doing it for a few years?" Was that supposed to mean I was making things up? Why would I be back the very next day? And to answer about the salesman, yeah I do think he does know how to do his job which is why I trusted that the car had this certain feature and also trusted/assumed that if not, he would have shown us other car options with the features we said we wanted. Anyway, to cut a very long day & story short - we DID end up resolving things and I was able to make peace with the car salesman. I will still recommend people to this Acura dealership because they did let me have my rant and after a bit of stubbornness (on both our parts) were willing and able to get us into a different car with the feature we wanted and for pretty much the same deal we got the day before. Or maybe they made a lot of good sales that day already so they just wanted me to go away lol! Overall & in the end I am appreciative of their patience & customer service and do feel our car salesman was genuine with trying to help us, not just someone trying upsell us for a commission. More

I have been coming to see Kelly and the Hinshaw's Acura Service team for about 2 years now, and I have to say, they are some of the most helpful, understanding, and reasonable people I could hope to Acura Service team for about 2 years now, and I have to say, they are some of the most helpful, understanding, and reasonable people I could hope to interact with. My questions are always promptly answered, and the time I spend in the dealership is always painless. I have been extremely pleased with how accommodating and flexible they have been, especially with my busy schedule. I would recommend them to anyone who needs service on their vehicle. More

Devin Arndt did a very nice job of assisting us in our search for the right car for our needs. He was enthusiastic about his job and showed a depth of knowledge about Acura products. His listening skill search for the right car for our needs. He was enthusiastic about his job and showed a depth of knowledge about Acura products. His listening skills when dealing with our questions were very good and he has exceptional communication skills and a pleasing personality. The other members of your staff that assisted us in the purchase we made were competent, efficient and very courteous. More

Super friendly staff and excellence customer service at Acura of Fife. I would recommend them to anyone in the market for an Acura and will shop there again! I love my TL. Acura of Fife. I would recommend them to anyone in the market for an Acura and will shop there again! I love my TL. More

Everything overall was Great!! all my needs were met and i was not kept waiting at anytime. The Management even introduced themselves and thanked me for coming in! i was not kept waiting at anytime. The Management even introduced themselves and thanked me for coming in! More

Hinshaw's Acura dealership were great! Test drove two different cars. Jaeson was very helpful and patient finding the right car for me. I did not feel pressured to purchase the car that same day. Was abl different cars. Jaeson was very helpful and patient finding the right car for me. I did not feel pressured to purchase the car that same day. Was able to go to different dealership and come back that same day to purchase my car. Thank you for making this experience as pleasant as possible! More

I bought two 2011' TSX's a year ago and they both had issues with the trim on the windshield and the channel mouldings for the rack on the hood of our wagon. When I mentioned the problem on the one had issues with the trim on the windshield and the channel mouldings for the rack on the hood of our wagon. When I mentioned the problem on the one in for an oil change, they agreed to replace the defective parts with any hassle and even suggested that they fix sthe wagon as well. It took several visits because a sub that does this repair did it sloppy and they had me return to effect a quality fix with another person from that company. No one likes multiple visits if unnecessary, but they were always pleasant and worked hard to get it right. Kelly was professional and friendly and I would suggest that anyone using the service department, ask for him if you can. The others are nice, but Kelly did right by me. Daniel Hief, Auburn Wa More

I took my car in for an oil change. An employee named Kelly helped me out. He was very nice and made sure my service was taken care of as quickly as possible. I would definitely go back there again to ha Kelly helped me out. He was very nice and made sure my service was taken care of as quickly as possible. I would definitely go back there again to have my vehicles serviced. More

We purchased two Acuras over the course of 20 years. During this time we also worked with the service department. They have communicated well and gone above and beyond any expectations. The turnover in During this time we also worked with the service department. They have communicated well and gone above and beyond any expectations. The turnover in customer service personnel has been next to zero and they are knowledgeable, pleasant and flexible. I believe Mike has been there since before we purchased our first car there. I had an air conditioning problem while I was traveling out of town. Since it was a small town, Acura did not have a dealership. Another type dealer took a look at my car but couldn't get the parts for several days. They gave me an estimate for repairs, disabled the AC and when I returned home, Hinshaw Acura was able to do it in one day AND for $200 less! After 20 years of working with Hinshaw's I can easily say I would keep taking my car there and would highly recommend their service department. Unfortunately, I'll need to find a new place since we are moving out of state. I hope it stands up to the quality of Hinshaw's. More

my son had his sights set on a 04 G35 infiniti pearl white we almost purchased it from the owner .but he traded the car in to hinshaws acura Fife the former seller told us to contact Mark (don't know white we almost purchased it from the owner .but he traded the car in to hinshaws acura Fife the former seller told us to contact Mark (don't know his last name) and see if they still had it In fact they did but it was in the process of being looked over by the service dept .We struck a deal and made arrangement to meet at later date to finalize the deal. At the later date;; Mark and his assistant were very professional no pressure. In fact the entire sales staff was helpful as to making us feel at home so to speak while we waited for the finace dept to finish with another client. Extreem professionalism met on all sides of the staff at Hinshaws. My son's first car and a very enjoyable experience you can be sure when its time to purchase again we will look forward to dealing with Hinshaws again. Mark also said he was gonna put 2 tires on rear of vehicle he did all 4 and fixed the curb scuff of wind dam ; also gave us the contact of mechanic that did the 100K maintenance on it. You guys went the extra mile for us. Thanks Mark your the best !!! Best regards Mike and Ryan Miller More