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Cronin Chevrolet
West Harrison, IN
1,106 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,106 Reviews of Cronin Chevrolet
December 05, 2025
Dropped off my Equinox for a 9:00 am appointment to diagnose a noise coming from the engine compartment. They said they would get back to me that day when they looked at it. They also texted me a phone diagnose a noise coming from the engine compartment. They said they would get back to me that day when they looked at it. They also texted me a phone number I could call and a hyperlink to use if I wanted to check on the status or I could simply reply to the text. In the later part of the afternoon I texted and got no reply. The following day I texted again with no reply; I utilized the hyperlink and it only showed that I dropped off the vehicle but nothing else. I called a minimum of 5 times only to be told by the call center that no one is picking up in the service department. I finally just drove back to Cronin to find out that they haven’t even looked at my car yet. I told them to give me my keys and I would take it somewhere else. They did not treat me very nice when I told them that. When Hirlinger owned the dealership I never had a problem with them. I can with 100% certainty say that I will never go to any dealership owned by Cronin again. I will also have to give a lot of consideration to purchasing Chevrolet again if this is what their car dealerships are heading toward. Big disappointment! More
by klbraun2000
Employees Worked With
Tommy
August 04, 2025
Took car in for service. . a few days later after not driving the car I found damage to my car. Took car to them to complain and the service guy said yes I order the part and . a few days later after not driving the car I found damage to my car. Took car to them to complain and the service guy said yes I order the part and call you when it's in.. minutes after leaving the dealership the service manager calls an deny that they did the damage and won't fix the damage.. very poor customer service from the guy.. said basically they are brought by Cronin and they don't care.. More
by Oranges
Employees Worked With
Abby Weinle, Theo Hirlinger, Daniel Guard
August 09, 2024
I took my car in for an oil change to maintain my warranty. They advised I had to have additional work done. Upon completion, when I went to get in my car, I noticed my driver door looked damaged. I warranty. They advised I had to have additional work done. Upon completion, when I went to get in my car, I noticed my driver door looked damaged. I went inside to get the service man and he looked and said I must have wrecked my car. I was livid, I did not wreck my car. He returned with 2 additional men and they said something must have flown up on the road and hit my car. When they walked away, I got a rag from my car and with applying quite a bit of pressure I could roll the lines away. Some sort of thick substance that had obviously been sprayed all over it. I would think if it was something I had done on the way there as they suggested, would they not have noticed this during it being serviced and washed? Once I discovered it would come off, they took it back to the body shop and they finished removing whatever it was. The body shop brought my car around and no one came out to talk to me or explain what it was. After standing there a while I got in my car and left. I feel like someone should have acknowledged they made an error or apologized for accusing me. I don't like being made to feel like I now need to take pictures of my vehicle when I arrive for service. More
by Gwen
Employees Worked With
Joe Hildebrandt
April 10, 2024
Customer service was very helpful, friendly and efficient! Chevrolet vehicles have always been reliable and a comfortable ride. efficient! Chevrolet vehicles have always been reliable and a comfortable ride. More
by barbhendrix56
Employees Worked With
Shelby Hendrix (titles for vehicles), Ted Hirlinger, Randy Cornell, Abby Weinle, Theo Hirlinger, Daniel Guard
March 30, 2024
Andrew made buying our new Trailblazer a pleasure. He was very knowledgeable about the car and answered all our questions. He worked hard to find the car with the options we wanted. He was very knowledgeable about the car and answered all our questions. He worked hard to find the car with the options we wanted. More
by grumpyolddog
Employees Worked With
Andrew Lee
February 22, 2024
GO TO WHITEWATER MOTORS OR ANYWHERE ELSE THAT ISNT HIRLINGER. Wish I could do zero stars. Took them 9+ months to fix a transmission that was under warranty. You have to call them to get any kind of co HIRLINGER. Wish I could do zero stars. Took them 9+ months to fix a transmission that was under warranty. You have to call them to get any kind of communication because they sure as xxxx aren’t trained in any sort of customer service capacity to know to keep you informed. I would go weeks without hearing from them. And even at the end when we were told “2 more days” it ended up being 3 weeks later with zero communication but magically when I called it was ready. They tried to not offer me a complimentary rental at no cost since it was taking them forever. They didn’t agree to give me a rental until after I threatened to get a lawyer. I have 4 children and hirlinger didn’t give 2 xxxxs if I was able to provide for my family or if my children were able to be taken to school. I have a handicapped child that was missing doctors appointments… hirlinger DID NOT care. This place is a joke. They have zero knowledge of car related issues. Their mechanics are the slowest people in the industry. They treat their customers like they are children that haven’t developed intelligence yet. They are condescending and they don’t deserve to be in the line of work they are in. I have cash on hand to buy me a new work vehicle and you can bet your xxx that hirlinger will never see a dollar from me again. Oh, and Tibbi disappears when it comes to satisfying a customer. More
by F U hirlinger
Employees Worked With
Tibbi and kevin, Randy Cornell, Abby Weinle, Theo Hirlinger, Daniel Guard
December 21, 2023
Have bought many vehicles from Hirlinger over the years. Always have good customer service and vehicle value. First experience buying used from them and it was a decent experience. Al B. and Kent were infor Always have good customer service and vehicle value. First experience buying used from them and it was a decent experience. Al B. and Kent were informative other than a misunderstanding on price but after explanation it was overcome. It's so nice being able to deal locally with a trusted dealership.Thanks Hirlinger! More
by Jomoshu
Employees Worked With
Kent Garrison, Al Blackburn
October 27, 2023
I have been buying all my truck's from this dealership, the Hirlinger Family is fantastic. When it’s time for service they will keep a smile on your face. the Hirlinger Family is fantastic. When it’s time for service they will keep a smile on your face. More
by rverkamp
Employees Worked With
Steve Hirlinger, Mike Hirlinger, Ted Hirlinger
