Hodges Mazda

Service Experience I am reviewing my experience with the service department for the two or three visits before my recent one. I have been servicing my car with Duval Maz I am reviewing my experience with the service department for the two or three visits before my recent one. I have been servicing my car with Duval Mazda since 2007, and since then my experience has been nothing less than satisfactory. Even though I have given 5 stars this time, I would like to say that the two or theee experiences I had before my last service didnt even deserve a one star review. I met a new service technician that, in my opinion, needs a little more training. Maybe to others he is excellent, but the latest conversation I had with him signaled to me a lack of knowledge. I hate to be brutal and honest at times but how would you be able to increase the number of 5 star reviews if you dont know of the experiences the customers had. I was disappointed that after 3 trips to Duval Mazda, first one for the initial service. The second was because I didnt believe my tires were rotated, and they weren't. We took a lap around Phillips Highway because my car started pulling to the side, which in the 9 years i have had it, it never did. I asked the technician during the ride whether it needed an alignment and he said no. I know that my alignment wasnt done for a long time and I was WILLING to pay to get the alignment checked, even done, if it needed one. He replied with a no, even though I knew he was wrong. At this point I was over it and I knew new tires were in my near future so I just said whatever and left. The third visit was for the same thing. My front tires were bald, inner thread completely worn and honestly I wasn't comfortable driving the vehicle anymore. I went back to show them what happened to the tires, at which point a different technician did the rotation even noting on the paperwork that wires started showing on the tires that were in the front from the beginning. After this service, I went home angry, i was so over it. In my opinion, I dont care if i drive an ancient vehicle or the newest vehicle on the road, if i pay you and am willing to pay you, please do the work. That incident goes back to my opinion of that technician maybe needing addition training. I went to a different service and got new tires and they checked my alignment, which i have paperwork to show how far off the alignment was, and it was extremely off. This just proved to me that I was right, once again. Other than that one incident i am really happy with Duval Mazda service so far even though I will no longer be getting any work done other than the routine oil change, or any repairs that may come up. I did not get to take my car to the recent visit, but i did go over the paperwork and it looks like the technician who did the original oil change did the work, and now im wondering if the oil change was really done. Its not going to be the same oil change and rotation every 5k miles because obviously it doesnt get done even if you ask and pay, at least with that technician thats how it is. By the way, the service advisors are and have always been informative and welcoming, so cudos to them. More

Good People, Good Service All is A +++++++++++++++++ Everything As It Should Be Here. Services Completed Promptly and correctly. car returned as said it would be Thank you for All is A +++++++++++++++++ Everything As It Should Be Here. Services Completed Promptly and correctly. car returned as said it would be Thank you for the friendliness. More

Great service We had to order the part we needed but once it arrived they called us and set up a convenient time for the service. We were in and out within an hour We had to order the part we needed but once it arrived they called us and set up a convenient time for the service. We were in and out within an hour with problem fixed and a washed car to top it off. The coffee bar is excellent in the waiting room with free snacks as well. Nice touches. More

Great Service Department! The service department was friendly and provided a courtesy vehicle for just an oil change. This made it easy to pick my car up the following day inst The service department was friendly and provided a courtesy vehicle for just an oil change. This made it easy to pick my car up the following day instead of rushing back. More

Recall Replacement First time getting my car serviced for replacement for recall. Jarred was very helpful and informative keeping me in loop with my car status. I plan o First time getting my car serviced for replacement for recall. Jarred was very helpful and informative keeping me in loop with my car status. I plan on buying a new car next year and will be by this dealership to check out their deals cause of the service area. More