Hoffman Audi of East Hartford

Thanks for your usual, outstanding service Can't speak highly enough of your service, or of Olivia Roy, our Service Rep. Olivia is knowledgeable, patient, and very thorough in her communicatio Can't speak highly enough of your service, or of Olivia Roy, our Service Rep. Olivia is knowledgeable, patient, and very thorough in her communications. She has a very strong customer service orientation and is a pleasure to deal with. I'm looking forward to our fourth Audi from Hoffman, and Olivia's representation of Hoffman Audi speaks volumes for that family owned firm. More

Thanks to Robert Hlasyszyn I had a great service appointment in large part to the assistant manager, Robert Hlasyszyn. He made sure my rental car was ready to go as soon as I a I had a great service appointment in large part to the assistant manager, Robert Hlasyszyn. He made sure my rental car was ready to go as soon as I arrived. He had excellent communication throughout the day. So I had frequent updates on the status of my service. Robert expedited my service so that I could get my car at the end of work day without delay. I really appreciated the effort he put forth. He went above and beyond the expected level of service. Thank you More

Long trip made worthwile Traveled from Cape Cod looking for a specific A6 that Hoffman Audi had on the lot. We have looked at many dealerships locally and decided to make the Traveled from Cape Cod looking for a specific A6 that Hoffman Audi had on the lot. We have looked at many dealerships locally and decided to make the trip to Hoffman Audi in East Hartford to test drive a 2014 A6 Premium Plus. I took the day off from work before the weekend to make sure that if we liked the car that we could purchase it before the busy weekend ahead. We met Ron Palladino at the door and he could not have been more friendly, he seemed appreciative and thank us for making the long trip from Cape Cod. He listened and provided excellent insight and product knowledge as we test drove and finally purchased the A6. Even though we have owned many Audi models over the years Ron provided excellent dialog and product enhancements throughout our test drive. I am sure that when we pick up the car on Saturday we will be completely satisfied and will thank the Hoffman team for a job well done as we head back to Cape Cod with our new A6. More

Never again Had an factory recall engine rebuild done 9 months ago, power hasn't been the same alternator and belts making rattling noise. Went in for an oil cha Had an factory recall engine rebuild done 9 months ago, power hasn't been the same alternator and belts making rattling noise. Went in for an oil change asked than to check out these issues told me it would be $120 to look into work that's supposed to be warranteed for a year. They told me the alternator and belt sounded perfect. I checked for the noise and it was magically gone..cool. 1 day later the noise comes back 2 days later my alternator pulley snaps and shreds my belt. Either they were highly incompetent in the inspection or did something quick and shady to stop the noise, either way I've lost complete confidence in dealership "expertise". Highly overpriced and incompetent. More

Very good service Athena was eager to help me with my vehicle in a kind a prompt way. She was very resourceful and kept me informed in detail about the service done to Athena was eager to help me with my vehicle in a kind a prompt way. She was very resourceful and kept me informed in detail about the service done to my car. More

Purchased a new Audi 6. Both Dylan and Josh were extremely knowledgable and helpful. They both had possess a demeanor that put both my wife and me at ease. Our experience w Both Dylan and Josh were extremely knowledgable and helpful. They both had possess a demeanor that put both my wife and me at ease. Our experience was was what we hoped for. More

Great dealership Kept me informed and very pleasant. I didn't even have an appointment and Olivia took me right in. Serviced and washed in no time at all Kept me informed and very pleasant. I didn't even have an appointment and Olivia took me right in. Serviced and washed in no time at all More

Very friendly and fast Athena has been great to work with. She is very welcoming and accommodating. My car always seems to be well taken care of and clean. Athena has been great to work with. She is very welcoming and accommodating. My car always seems to be well taken care of and clean. More

Very Friendly Athena was very helpful and customer service oriented. Not only did she approach the service of my car (which has very low mileage) from a practical Athena was very helpful and customer service oriented. Not only did she approach the service of my car (which has very low mileage) from a practical perspective, she went above and beyond by facilitating completion of the service schedule to meet my needs and ensured that the shuttle service would accommodate. More

Replacement of broken windshield washer hose I have scheduled the appointment on Saturday at 7:45 AM and the service was done in 2 hours, the broken hose was fixed. The service was excellent. I have scheduled the appointment on Saturday at 7:45 AM and the service was done in 2 hours, the broken hose was fixed. The service was excellent. More