I'm from NY, drove 110+ miles (each way) to check/test drive a 2016 Certified Pre-owned Q5 on Saturday morning, April 13, 2019.
We were greeted by salesperson Mr. Pat Kopecki; we test drove vehicle & agreed on a final price. Have nothing but good to say about Mr, Kopecki; he was friendly, easy going to negotiate with & helpful. When we agreed on final selling price, I asked them if they could include as part of the deal some car accessories (hats, keychains, shirts), which they agreed to (Mr, Kopecki & his sales manager, Peter Helou). It's been 3+ months since I bought the vehicle & still have not received these accessories we agreed to on 4/13/19. I have called Mr. Helou numerous times & he has promised he will send the accessories but none has come. Last time I called Mr. Helou was 5/31/19. I also emailed Mr. Zach Hoffman (dealer owner/manager) on 5/1/2019 but he never replied back. I will update this review every month to let you know if anything changes but I doubt it will. ADVISE TO PROSPECTIVE BUYERS AT THIS DEALER: any negotiations you make with them, ask them to put in writing. If they promise to give you extras at a later date, they will never send them & they will not honor what you negotiate with them in good faith.
After we agreed on final price with salesperson, we then headed to Finance consultant, Mr. Drew White. I was asked to sign few paperwork but I questioned one where it had a specific rate & specific bank, which we had not spoken about or agreed upon. When I questioned Mr. White about the specific rate and bank, he mentioned that's what they were giving me to finance the vehicle. But it was a higher rate from a different bank from the bank I was pre-approved for. If I had not read the paper & just signed it, I would have been deceived. The finance consultant/manager should never dictate/force a buyer to agree on their terms. ADVISE TO BUYERS: always come with a pre-approved rate from your preferred bank. Dealers are always looking to give you the higher APR%. After back & forth with Mr. White, we agreed with their preferred bank but at a lower rate (slight lower %). I was ready to back out of the deal even if it meant driving back to NY without the Q5.
UPDATE: Mr. Kopecki no longer works at this Audi dealer. Mr. Helou never called me from last time we spoke when he said he would call me back with tracking # of the shipped accessories.