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Hoffman Audi of East Hartford

East Hartford, CT

4.8
1,284 Reviews

700 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,284 reviews

January 29, 2024

Excellent service as usual. Great communication of status. Thanks for the great service.Thank you Athena and Vasilios. More

by APEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vasilios Psanis , Athena Lindquist
Jan 29, 2024 -

Hoffman Audi of East Hartford responded

We're glad to know you had an excellent service experience with us at Hoffman Audi of East Hartford! Your kind words for Athena and Vasilios are much appreciated. Thanks for your review!

December 28, 2023

Everything was perfect until after I picked up the car. When I left I had to pick up our two kids 5 year old and 18 mos old and saw that the car seats were not in place. A simple “hey we had to move the ca More

by Lawndad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana.
Dec 28, 2023 -

Hoffman Audi of East Hartford responded

We appreciate your feedback and apologize for the inconvenience with the car seats at Hoffman Audi of East Hartford. We want to ensure awareness for our customers throughout every aspect of service, and I have passed this review on to my whole team so we can work towards improving our communication practices. I assure you that in the future, we will keep this in mind. Lastly, I appreciate your phone call today and this was definitely a coaching for us, Thank you, Jim Berube, Service Manager

Dec 28, 2023 -

Lawndad responded

Appreciate the offer to talk and we did. Understand the review was not to be negative but to show a teachable moment to the staff. Jim was very receptive and agreed and before he and I spoke he had already talked to his staff about a very simple communication goes a long way. They have not lost a customer but in fact have earned an even more loyal customer as they see where they went wrong and made immediate corrections. Thank you!

December 05, 2023

I come in once annually for service maintenance on my 2021 SQ5. Diana was my service rep yesterday. I appreciated her careful explanation about what needed to be done and why (four new tires and alignmen More

by rpfeifer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Roberts
Dec 05, 2023 -

Hoffman Audi of East Hartford responded

We're so glad to know that Diana and the team at Hoffman Audi of East Hartford provided you with excellent service! It's always our goal to keep customers informed about their vehicle needs, and we appreciate hearing when it makes a difference. Enjoy those new tires!

November 20, 2023

I waited outside for 10 minutes & inside for another 10-15 minutes for anyone for service. The windows on the loaner were so dirty I could hardly see while driving. When I arrived to pick up my car, the More

by ptr_gallacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Subramani
Nov 21, 2023 -

Hoffman Audi of East Hartford responded

We're sorry to learn about your experience. We strive for top-notch service and it seems we missed the mark this time around. Your feedback is valuable and will be used to improve our future services. Lastly. I would appreciate the chance to speak with you to see what more I can do to improve your visit. I will reach out to you to discuss this further. Best, Jim Berube - Service Manager - jim.berube@hoffmanauto.com

November 05, 2023

Timely Efficient Rob got me in for service on short notice. Work was ready on time and well done More

by EHEYBUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hlasyszyn, Athena Lindquist, Rocky Subramani
Nov 06, 2023 -

Hoffman Audi of East Hartford responded

We're ecstatic that Rob was able to provide top-notch and timely service at Hoffman Audi of East Hartford. Thanks for your business and your positive feedback!

November 05, 2023

SERVICE WAS PROMT, HIGH QUALITY WITH NO ISSUES. ROB TOOK EXTRA CARE TO MEET MY SCHEDULE. OFFERED ALTERNATIVE PROCESS. More

by EHEYBUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hlasyszyn, Athena Lindquist, Rocky Subramani
Nov 06, 2023 -

Hoffman Audi of East Hartford responded

We're glad to know that Rob and our team at Hoffman Audi of East Hartford were able to accommodate your schedule and provide you with prompt, high-quality service. Thank you for sharing this positive feedback! We are here for you and any of your future needs!

November 04, 2023

Hoffman audi went out of their way to provide a loaner on short notice. My vehicle was ready on time. I couldn’t be more satisfied with the experience. More

by drpesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Subramani
Nov 06, 2023 -

Hoffman Audi of East Hartford responded

We're glad to know that we could assist you with a loaner vehicle on short notice and have your car ready as promised. Thanks for choosing Hoffman Audi of East Hartford. We appreciate the positive feedback!

October 19, 2023

Hoffman Audi if Hartford is a professional and personable dealership. Their service department is attentive and accommodating. More

by Bjlidcar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Subramani
Oct 19, 2023 -

Hoffman Audi of East Hartford responded

We're delighted to know you had a positive experience with our service department at Hoffman Audi of East Hartford. Thanks for your kind words!

September 25, 2023

I am satisfied with this dealership , it was fast ,convenient , easy access and helpful. Can’t complain . More

by solina72553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hlasyszyn
Sep 26, 2023 -

Hoffman Audi of East Hartford responded

These are all things we love to hear! Thank you for supporting Hoffman Audi of East Hartford!

September 23, 2023

Great service, coffee, Tech Athena was excellent, will be my car for all services to Hoffman More

by robertprakowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athena Lindquist
Sep 25, 2023 -

Hoffman Audi of East Hartford responded

Robert - It was our pleasure to complete your vehicle's service and we are glad that you enjoyed our coffee! Athena and the Hoffman Audi of East Hartford team thank you for your business and wish you safe travels down the road!

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