Hoffman Audi of East Hartford

Athena Lindquist was great! I want to start out by stating that I have worked with Athena Lindquist in the past and on both occasions she was great to deal with. In fact, each a I want to start out by stating that I have worked with Athena Lindquist in the past and on both occasions she was great to deal with. In fact, each and every person I ever had to deal with face to face at Hoffman Audi have been great and I couldn't have been happier. Personable, knowledgeable, and kind. On my most recent visit, which took place in December of 2016, again I worked with Athena. I called them up because after having my oil changed, I noticed a slow leak. Then while driving my oil light came on. Audi A6. So I call Hoffman and they advise that if I bring the car in early the next day they will take a look. I put a quart of oil in and took it to Hoffman at 7:00am. At approximately 8:00 am I got shuttled to work and at 8:18 am I received a text indicating that the technician had looked at the problem and diagnosed that I needed to replace the oil pan. That it would be $997 plus tax and that it would be upwards of 6 hours to do it. I nearly pulled the trigger but decided to get a second opinion. I had the shuttle pick me up, paid Hoffman their fee for checking out my car, and then immediately took it to The European Car in Canton, CT. I explained to them the issue. They had one of the mechanics drive the car, put it up on the lift, then brought me over to take a look at it. Once up on the lift and the cover was removed, the mechanic showed me where the leak was coming from. Explained that if the pan needed to be replaced that he would need to remove a bar to gain proper access, etc. and that the job would take him about 2.5 hours to complete (not 6 hours). The mechanic went on to explain that sometimes when the oil plug is screwed on too tight that they strip and become bad and that might have happened with mine. He then went, grabbed a tool, and with less than a quarter turn of the plug, the oil drip stopped completely. He wiped everything off, waited for a couple of minutes to see if the drip/leak resumed, but it didn't. The problem was not that the oil pan needed replacing, but that the plug wasn't tightened quite enough after the oil change. They didn't charge me a thing So my issue with Hoffman was two-fold, 1), bad diagnosis, and 2) the 6 hour labor quote to jack up the price. That being said, Athena, and the rest of the folks I've dealt with have always been a pleasure, but I now question the knowledge of their mechanics. More

One of my best experiences I was always a Mercedes girl, but when I bought my A3 convertible from Peter, I never looked back! Peter is an amazing person and top notch profession I was always a Mercedes girl, but when I bought my A3 convertible from Peter, I never looked back! Peter is an amazing person and top notch professional. We clicked instantly, he explained everything in details about the car and services. He picked up the phone, every time I called him afterward. I just got done my first 5K service on the car. Quick wait in a pleasant, warm waiting room with a WiFi and coffee. Quick and easy. More

Very friendly. Went very well, I had two recalls fixed, loaner car was ready for me. Service people were friendly. No issues, I would definitely return. Thank you Went very well, I had two recalls fixed, loaner car was ready for me. Service people were friendly. No issues, I would definitely return. Thank you More

Unbelievable customer service These guys at hoffman are unbelievably curteous and patient. Very respectful and not pushy at all. Thankyou fir making our experience so wonderful. M These guys at hoffman are unbelievably curteous and patient. Very respectful and not pushy at all. Thankyou fir making our experience so wonderful. Martin & Teena More

Excellent Good service. Courteous staff. Good communication. Good facility. Would reccommend this site. Wait time was zero. I would continue with this site for Good service. Courteous staff. Good communication. Good facility. Would reccommend this site. Wait time was zero. I would continue with this site for future services. More

very polite and understanding At first we came in looked at the audi Q7 didn't like the price we were told and then was meet out in the parking lot right before we were ready to le At first we came in looked at the audi Q7 didn't like the price we were told and then was meet out in the parking lot right before we were ready to leave, and was told that they would work with us, we came back in went over things again and came up with a deal. Really didnt come down much on the car like we hoped for but it was enough for us to buy it More

Brake pads are wearing wrong. Very noisy. Car was in twice same problem. Noisy brakes. After they said they hear nothing. I pulled apart front passenger side brakes. Found backing plate on Car was in twice same problem. Noisy brakes. After they said they hear nothing. I pulled apart front passenger side brakes. Found backing plate on caliper rough and grinding into back of pads. This IS a problem. If my brakes fail to stop my car with my family in it. I will own this company. Pads cost 160.00. Why can't they fix what is broken? They never even pull pads to see them. Tires never removed. Please do something with this before this causes a problem with lawyer. More

Excellent work by Jason McGinnis Jason got us back into the center just as soon as possible to replace a faulty replacement part. Much appreciated as always over the years he has bee Jason got us back into the center just as soon as possible to replace a faulty replacement part. Much appreciated as always over the years he has been our contact with Audi. More