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Hoffman Audi of East Hartford

East Hartford, CT

4.8
1,287 Reviews

700 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,287 reviews

October 19, 2016

Excellent Service! Athena Lindquist did a superb job checking me in and out and making sure everything went smoothly. She's warm, friendly, professional and very efficie More

by BBEATT0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Athena Lindquist
Oct 19, 2016 -

Hoffman Audi of East Hartford responded

Hi BBEATT0, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to hear that Athena and the team were able to ensure that your visit was fast and smooth. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 19, 2016

Excellent first experience! Everything went very smoothly and in the time that was predicted! Michael was very extremely nice. Not only he helped me with the car I came with but More

by KAROLAAA1612
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Interlandi
Oct 19, 2016 -

Hoffman Audi of East Hartford responded

Hi KAROLAAA1612, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to hear that Michael was able to perform the necessary maintenance on your vehicle while also making suggestions on your other Audi. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 19, 2016

Across the Miles I live and work in Chicago and my car is garaged at my home in West Hartford so I assumed I couldn't get my to service check up. Sylvester Evans emai More

by Happy in CHiTown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sylvester Evans
Oct 20, 2016 -

Hoffman Audi of East Hartford responded

Hi Happy in CHiTown, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to hear that Sylvester arranged to have your vehicle picked up and dropped off at your home in order to ensure the necessary maintenance on your Audi was performed. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. We look forward to servicing your vehicle again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 19, 2016

Good Service, Detail was lacking Everyone was very friendly and the service was handled great. However the vacuuming and detailing of the car was sub-par. If you are going to do somet More

by SATYAM.M.DESAI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis Serrano
Oct 20, 2016 -

Hoffman Audi of East Hartford responded

Hello SATYAM.M.DESAI, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We apologize that your vehicle’s detail was sub-par, however we are pleased to hear that the team was friendly and handled your vehicles needs to your satisfaction. We value what our customers have to say and appreciate your feedback as we are always working on our processes. We look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 18, 2016

Overall a good experience Dealer was attentive prior to making the sale. Dealer said they were proficient with handling out of state residents buying a car in CT however they More

by recentbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew White, Peter Helou
Oct 18, 2016 -

Hoffman Audi of East Hartford responded

Hello recentbuyer, Thank you for choosing Hoffman Audi of East Hartford and congratulations on your recent purchase! We apologize for the frustration you experienced with our out of state paperwork; however we are pleased to hear that the financing was quick and that your salesman was attentive and listened to your needs. We appreciate your feedback as we are always looking for ways to improve our processes. Please let us know anytime you have any further questions or service needs as we are here for you! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 18, 2016

Great first experience with Hoffman Hoffman's appointment service via phone was awful. But once at the service center in E. Hartford, the service was excellent. Friendly, professional, More

by MKLOCZKO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis Serrano
Oct 19, 2016 -

Hoffman Audi of East Hartford responded

Hi MKLOCZK, Thank you for choosing Hoffman Audi of East Hartford for your vehicle service needs. We apologize that our phone appointment service is not up to par, however we are happy to hear that your experience with our team was positive and that they were able to provide you with friendly and professional customer service. Thank you for your feedback as we are always working on our processes, you can also book an appointment online at the following link: http://www.hoffmanaudiofhartford.com/service/xtime.htm. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 17, 2016

Awesome experience! I felt "at home" at Hoffman from the moment I walked in. There was absolutely no pressure from anyone, everyone was extremely helpful and friendly wit More

by SKELLNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew White, Ron Palladino
Oct 17, 2016 -

Hoffman Audi of East Hartford responded

Hi SKELLNER, Thank you for choosing Hoffman Audi of East Hartford and congratulations on the purchase of your new vehicle! We are pleased to hear that Ron and the team made you feel at home and that everyone was helpful and friendly. We are dedicated to providing an exceptional experience at every visit, and will see you when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 17, 2016

Excellent Service Brought my 2016 S4 in for its 15k service. Scheduled a week in advanced and received a loaner. Quick in and quick out, and all work was done as expect More

by RALLM7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hlasyszyn
Oct 18, 2016 -

Hoffman Audi of East Hartford responded

Hi RALLM7, thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to hear that the service performed on your vehicle was prompt and met all your expectations. We are dedicated to providing an exceptional experience at every visit as well as keeping your vehicle running safely and efficiently for the years ahead. Thank you for your feedback and we will see you again next time. Kind regards, Alison Gilbert, Hoffman Auto Group. Driven by Trust.

October 15, 2016

Audi Krauss 2012 A4 Alles Gut Gut arbiete. Everyone there within the dealer ship were very amicable and affable as well as professional. Michael was very knowledgeable More

by KRAUSZ71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Interlandi
Oct 17, 2016 -

Hoffman Audi of East Hartford responded

Hi KRAUSZ71, Thank you for trusting Hoffman Audi of East Hartford with your vehicle servicing needs. We are pleased to hear that Michael and the team were able to provide you with great customer service and were knowledgeable and personable. We are dedicated to ensuring that your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 15, 2016

Excellent experience Olivia was prompt, knowledgeable, attentive and friendly. She answered my every question and took care of everything in a quick and efficient manner. More

by MARKSKE1212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason McGinnis, Olivia Roy
Oct 17, 2016 -

Hoffman Audi of East Hartford responded

Hello MARKSKE1212, Thank you for trusting Hoffman Audi of east Hartford for your vehicle service needs. We are sorry that you received a text message instead of a phone call when your vehicle was completed; however we are happy to hear that Olivia and the team were prompt, knowledgeable, and friendly while answering all of your questions and concerns. Thank you again for your feedback as we are always improving our processes. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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