Hoffman Audi of East Hartford

August 3, 2016 Service When I arrived for my 7:15 AM appointment, their were three cars outside each entrance. My car was not signed in until approximately 7:45 AM and I ha When I arrived for my 7:15 AM appointment, their were three cars outside each entrance. My car was not signed in until approximately 7:45 AM and I had to wait until 8:30 AM before a shuttle was available to take me to my office. However, this is the first time this has happen. Usually the sign-in process is done very promptly and the wait time for a shuttle in minimal. Upon inspection on my car and after discussion, it was decided new front and rear brakes should be installed. Initially, it appeared I would have to pick-up my car and return it the next day since the Hoffman Audit of East Hartford did not have the parts for the rear brakes and could not get them until the next day and a loaner vehicle was not available. Jason McGinnis, my service representative for several years, arranged to have the parts pick-up from another dealership in Wallingford so that my car was ready the same day and I did not need to return a second day. This was exceptional service on behalf of Jason! More

Awesome Experience I was in for routine maintenance on my car. The wait period was around the suggested time. The chairs were super comfy and the entire area clean and a I was in for routine maintenance on my car. The wait period was around the suggested time. The chairs were super comfy and the entire area clean and airy. The staff courteous and friendly More

Evans audi Great communication, very fast turnaround time. Really liked the text communication, saved from phone tag. Robert was fantastic. Very thankful for the Great communication, very fast turnaround time. Really liked the text communication, saved from phone tag. Robert was fantastic. Very thankful for the warranty. Hoffemans always treat the customer right. More

Excellent experience Quick and stress free buying process. I highly recommend this dealership. Both Steve Steller and Drew White were on top of the game to deliver the hig Quick and stress free buying process. I highly recommend this dealership. Both Steve Steller and Drew White were on top of the game to deliver the highest customer satisfaction. More

Exceptional service! By far, Hoffman Audi service in East Hartford, has provided the best service I've ever experienced with a dealership. Olivia in service exceeded m By far, Hoffman Audi service in East Hartford, has provided the best service I've ever experienced with a dealership. Olivia in service exceeded my expectations during my most recent visit to service my Audi Q5. I was provided updates to my vehicle's condition along with anticipated resolutions that the service team were going to preform to address all of my concerns. More

Excellent Service & Vehicle Performance . Would have liked to find a way however to purchase a second vehicle if they could have worked to by out a recent Mercedes Benz Lease . Would have liked to find a way however to purchase a second vehicle if they could have worked to by out a recent Mercedes Benz Lease More

Routine Service Appointment My service advisor Jason was excellent as always. He had a loner car ready for me and kept me informed of the progress on the car. He gave me an estim My service advisor Jason was excellent as always. He had a loner car ready for me and kept me informed of the progress on the car. He gave me an estimated cost figure and the car was ready as promised. The work performed by the service department was excellent. It was a great experience. More

Impressive Turn-Around I am pleased (and a bit surprised) to be writing this glowing review about Hoffman Audi of East Hartford. I purchased a 2015 CPO Audi Q5 back in June I am pleased (and a bit surprised) to be writing this glowing review about Hoffman Audi of East Hartford. I purchased a 2015 CPO Audi Q5 back in June of 2016 and it has been an adventure, to say the least. This story is long and complicated, so I will just state that Audi Corporate did eventually get involved in a situation that is atypical and not common to most consumers. Regardless: To their credit, the staff at Hoffman Audi of East Hartford, particularly Sales Manager Tony Shaskus, Sales Director Kevin Warriner, Business Managers Drew White and Jackie Smith, and Service Manager Elliot Matos, have bent over backwards to "make things right" in this case. As Tony Shaskus continued to emphasize to me over the last month, his main goal was "to make you a happy customer." He and the team at Hoffman Audi succeeded in doing that today. I cannot express enough positive remarks about Brandon Chin, the Brand Specialist that initially sold me this Q5 (several times actually). Brandon's particular sense of humor and style are greatly appreciated, as well as his professional demeanor. Do give Hoffman Audi of East Hartford a chance if you are in the market for a new or CPO Audi. Since they can consider me a satisfied customer, Hades has not only frozen over, its residents are lacing up their ice skates. More

Fantastic customer service! and speedy! From start to finish Athena was efficient, helpful, considerate and professional. I thoroughly enjoyed the experience during my service appt. Athe From start to finish Athena was efficient, helpful, considerate and professional. I thoroughly enjoyed the experience during my service appt. Athena also offered promotional discounts to me that I was unaware of. She's a gem! More

Beyond expectations My car experienced trouble between NYC and Boston on I-95. I pulled to the side of the road and called the dealership for help. The car was still driv My car experienced trouble between NYC and Boston on I-95. I pulled to the side of the road and called the dealership for help. The car was still drivable so I diverted up I-91 to East Hartford where a loaner was waiting for me. I was on my way in minutes. More