Hoffman Audi of East Hartford

Greta job I came in for a service visit for a few small issues I was having. While I was waiting to talk to the service tech my salesman Steve Stellar came ove I came in for a service visit for a few small issues I was having. While I was waiting to talk to the service tech my salesman Steve Stellar came over to say hello and went and got someone to help me. It has been over a year since I bought my Q3 but Steve always makes a point to say hello and make sure I am taken care of. The rest of my visit I worked with Athena who is always cheerful and has great energy. She was very good with me on the phone when I made the appointment and very nice and helpful throughout the visit. She really makes coming in for service a pleasure. More

50k service/brakes Excellent service and less than 24 hr turnaround time with a 50k service and front brake job. Felt taken care of by the staff at Hoffman. Excellent service and less than 24 hr turnaround time with a 50k service and front brake job. Felt taken care of by the staff at Hoffman. More

Routine 55,000 mile service Nice visit for an oil change - My wife and I both have Audis so I visit more than most customers. The service is efficient and the accommodations are Nice visit for an oil change - My wife and I both have Audis so I visit more than most customers. The service is efficient and the accommodations are very good. More

New car purchase. Everything was quick and efficient. Steve was good about keeping me informed as to my order status and even picked me up to get me so my husband would Everything was quick and efficient. Steve was good about keeping me informed as to my order status and even picked me up to get me so my husband wouldn't have to take off work. Love my car and was the best car purchase experience I have ever had - and I have bought more than a dozen cars in my life. Thanks Steve and Audi! More

Excelent service!! Service was quick and no wait time at all. In and out... Personal was very friendly and they seemed to be waiting for me.... Love it!!! Service was quick and no wait time at all. In and out... Personal was very friendly and they seemed to be waiting for me.... Love it!!! More

Client Centric Consistent professional and friendly service - reason I have bought and had my three Audi A-4s serviced at Hoffman is the consistently high level of f Consistent professional and friendly service - reason I have bought and had my three Audi A-4s serviced at Hoffman is the consistently high level of focus on the client. The service team always makes sure I have a clear understanding of what services need to be done and the level of importance of any issues that are found. More

PROFESSIONAL!! This is our first Audi. My wife loves the car but its consuming oil like crazy. Rob took the car in the same day i called and gave us a loaner for the This is our first Audi. My wife loves the car but its consuming oil like crazy. Rob took the car in the same day i called and gave us a loaner for the day. We picked up the car in the evening and he explained to us the "oil consumption test" in terms a normal human can understand. We will follow his instructions and return for a re-check. Rob has to be one of the friendliest service advisers I've dealt with in a long, long time and his knowledge of the product is overwhelming. Hoffman's is lucky to have him as part of their team. More

45K service As always, Hoffman ( Rob Hlasyszyn/service) was able to schedule my service date in less than 5 days, arrange for a loaner, and the department had my As always, Hoffman ( Rob Hlasyszyn/service) was able to schedule my service date in less than 5 days, arrange for a loaner, and the department had my service done within on day. Everyone is always friendly and accommodating. More

Decent results, hassle of a process After coming in with a tranny issue on my '13 S4, I was told there was a slow leak one of my tires- caused by a construction staple which left two sma After coming in with a tranny issue on my '13 S4, I was told there was a slow leak one of my tires- caused by a construction staple which left two small holes. They removed the wheel from the car, and the tire from the wheel - expecting me to shell out $280 for a new tire. They insisted the tire was ruined and beyond repair due to the TWO holes (plug/patch). Needless to say, I left on a donut. After consulting a tire professional, I decided I would like them to plug it. However, when the aforementioned tire professional physically examined the tire, they pointed out that whoever had removed it from the car (Hoffman) had buffed the inside of the tire down to the cords (in an attempt to plug it), effectively ruining the tire. After returning to the dealer, the hassle I had to go through to get them to comp a tire was ridiculous. For a dealer that rakes in thousands on daily basis on car service alone, a single tire shouldn't even dent their profits. I must stress that this was not the decision of the service consultant, but their supervisor. What irks me isn't the hassle I had to endure, but the fact that they TRIED TO PLUG the tire, buffed it down to the cords, ruined it, and then told me that the tire couldn't be fixed because there was two holes. This dishonesty from such a renowned dealer was surprising and extremely off-putting. Again, I would like to iterate that I had a positive experience with the service consultant himself. More

Positive in all respectas Jason McGinnis was wonderfully helpful. He's one of those people who inspire confidence. My visit was a result of an emergency situation and I was cer Jason McGinnis was wonderfully helpful. He's one of those people who inspire confidence. My visit was a result of an emergency situation and I was certainly anxious about what was going on. But, Jason managed to calm the anxiety and solve the problem rapidly. More