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Hoffman Audi of New London

New London, CT

4.8
502 Reviews

490 Broad St

New London, CT

06320

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Showing 502 reviews

October 21, 2016

Pre-owned Corvette Purchase I visited Hoffman Audi from New Jersey in search of a pre-owned Corvette. I found the sales staff to be friendly and professional. The entire sales More

by GOMBILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Peter DeVylder, Robert Duncan
Oct 21, 2016 -

Hoffman Audi of New London responded

Hi GOMBILL, Thank you for choosing Hoffman Audi of New London, and congratulations on the purchase of your new Corvette! We are pleased to hear that our sales team was friendly and professional and that they were able to make your buying experience a pleasure! We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your corvette is in for service. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 21, 2016

Great service, great people!! I would highly recommend Hoffman Audi, and particularly Chris Z/ and Bob C. I traveled over 100 miles to buy from them when I had at least 5 Audi deal More

by BEPPLEY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Chris Zaino
Oct 24, 2016 -

Hoffman Audi of New London responded

Hi BEPPLEY1, Thank you for choosing Hoffman Audi of New London and providing us with your feedback on your recent visit. We are happy to hear that Bob, Chris and the team listened to all your needs and ensured that your car buying experience was a pleasant one! We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Audi is in for service! Sincerely, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

October 19, 2016

Very friendly, professional people No hidden costs; were exactly as quoted to me. All costs were fully explained to me when I came to pick-up my car. Will definitely come back. More

by CROCKERB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Oct 19, 2016 -

Hoffman Audi of New London responded

Hello CROCKERB, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are pleased to hear that our team fully explained the costs and answered all your questions and concerns. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 19, 2016

Professional, thorough and accomodating. I brought in my Audi for a piston replacement that Audi of America authorized due to a major oil consumption problem. TJ Zongol, Mark Steponaitis, and More

by JGG5720
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, T.J. Zongol, Dominic Parker
Oct 19, 2016 -

Hoffman Audi of New London responded

Hello JGG5720, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that TJ, Mark, Dominic, and the service team were able to replace the piston in your Audi to address the oil consumption issue. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. Thank you for the recommendation and we look forward to your next visit! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 17, 2016

First time car buyer I recently was in the market for my first real car and at hoffman audi they had a used 2013 a4 that really caught my eye. When I went down to the deal More

by Sean Kells-Murphy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Mark Steponaitis, Robert Duncan, Clint Riley
Oct 18, 2016 -

Hoffman Audi of New London responded

Hi Sean Kells-Murphy, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your 2013 A4! We are so pleased to hear that Clint and the sales team were able to work with you to get the exact vehicle that you wanted and were professional and friendly throughout the entire process. We are also happy to hear that you had an exceptional experience with Mark and our service team as well! Any time you have any further questions or service needs just let us know, we are here for you! Thank you for the recommendations! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 17, 2016

great buying experience Raquel and Robert got me in the car I wanted and took really good care of all my concerns. They were very friendly and professional. Very nice dealers More

by Peter Pogrom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raquel Blonshine, Robert Duncan
Oct 18, 2016 -

Hoffman Audi of New London responded

Hello Bob, Thank you for choosing Hoffman Audi of New London and congratulations on your recent purchase. We are happy to hear that Raquel and Robert were able to address all your questions and concerns in a professional and friendly manner. We ARE car fanatics and love to help our customers keep their beautiful vehicles in excellent condition. We look forward to seeing you again when your Audi is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 17, 2016

Friendly & Helpful Mark is quick to assist with appointment setting and service follow ups, as well as informative when navigating warranties and parts replacement. Wai More

by klynnoco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Oct 18, 2016 -

Hoffman Audi of New London responded

Hello klynnoco, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are so pleased to hear that you enjoyed out waiting area and that Mark and the team were able to address your questions and concerns about warranties and part replacements. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group, Driven by Trust.

October 14, 2016

Excellent Customer Service IN and out efficiently and effectively. Perfect. Why do I need to write more just to come up with a word minimum?? So it is. More

by KCLARKE3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Oct 14, 2016 -

Hoffman Audi of New London responded

Hello KCLARK3, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that our team was able to perform the maintenance on your vehicle promptly and get you back out on the road again as soon as possible! We are dedicated to ensuring your vehicle is running safely and efficiently! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 14, 2016

Pleasantly Surprised The setup of the appointment was was very easy, after we got a hold of the New London facility. The Mark, the Service Manager, was was very courteous More

by CSPOT46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Oct 18, 2016 -

Hoffman Audi of New London responded

Hello CPOT46, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that Mark and the service team were able to work with your schedule to address the recall and air conditioning issue in a professional manner. We are dedicated to ensuring that your vehicle is running safely and efficiently. See you again when you are next in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 14, 2016

Excellent service The staff at Hoffman has always been top notch and professional. Scheduling is never a hassle, they anticipate your needs and make the experience effo More

by BILLTAIT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, Dominic Parker
Oct 18, 2016 -

Hoffman Audi of New London responded

Hi BILLTAIT, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that Mark, Dominic and the team have been able to exceed your expectations and ensure that you are satisfied at the end of every visit. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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