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Hoffman Audi of New London

New London, CT

4.8
502 Reviews

490 Broad St

New London, CT

06320

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Showing 502 reviews

September 19, 2016

Exceptional!!! Hoffman Audi handled all the scheduling and arranged to have my windshield and front grill replaced the same day. They coordinated with the auto glass More

by JSOLOMN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Sep 28, 2016 -

Hoffman Audi of New London responded

Hi JSOLOMN, Thank you for trusting Hoffman Audi for your vehicle service needs. We are pleased to hear that Dominic was able to go the extra mile for you and ensure that your windshield and front grill were replaced in a timely manner and you were able to get back out on the road again on the same day! ! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 16, 2016

Greta experience Another really great experience at Hoffman. Whether Hartford or New London they do not disappoint. Clint and the team in New London made my purchase More

by SKIDUDE2800
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Thomas, Robert Duncan, Clint Riley
Nov 28, 2016 -

Hoffman Audi of New London responded

Hello SKIDUDE2800, Thank you for choosing Hoffman Audi of New London and congratulations on your recent purchase! We are happy to read that Clint and the team made your purchase efficient and ensured that everything was ready for you when you arrived. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 16, 2016

Warranty Repair The whole process is very efficient and courteous. The waiting area is comfortable and well supplied with coffee and water. I appreciate having the More

by Audi q5 owner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Nov 28, 2016 -

Hoffman Audi of New London responded

Hi Audi Q5 owner, Thank you for trusting Hoffman Audi of New London with your vehicle service needs. We are pleased to read that you enjoyed our waiting area amenities and that the entire process was efficient and the staff was courteous. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 14, 2016

Excellent staff in New London Everyone in the New London dealership are warm and welcoming. I love Mark and Dominic because they go above and beyond helping me with my car issues. More

by TDUBOSE35@YAHOO.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, Dominic Parker
Nov 29, 2016 -

Hoffman Audi of New London responded

Hi TDUBOSE35, Thank you for choosing Hoffman Audi of New London for your vehicle service needs. We are happy to read that our team was warm and welcoming and that Mark and Dominic go above and beyond to help you with all your vehicle concerns. We value our customers and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead so let us know anytime you have any further questions or service need. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 13, 2016

25000 mile service Hoffman Audi was excellent to work with on my scheduled service. My paperwork was ready as was the loaner vehicle. They finished the work ahead of sch More

by STEVE.SYLVESTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Nov 29, 2016 -

Hoffman Audi of New London responded

Hi STEVE.SYLVESTER, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that our team provided you with prompt service and that you enjoyed our loaner vehicle. We value our customers and are here for you anytime you need us so please let us know anytime you have any further questions or service needs. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 13, 2016

Purchase The New London location went above and beyond to make my purchase of a certified pre-owned vehicle as seamless as possible. Bob Cope and his team wer More

by MKINELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Robert Duncan, Clint Riley
Nov 29, 2016 -

Hoffman Audi of New London responded

Hello MKINELL, Thank you for choosing Hoffman Audi of New London and for providing us with your feedback about your recent purchase. We are pleased to read that Bob and the team went above and beyond to make your purchase a certified pre-owned vehicle as seamless as possible. We value our customers and we are dedicated to ensuring an exceptional experience at every visit. See you when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 12, 2016

Highest possible. Excellent. I was extremely happy with the service. I would highly recommend them. They scheduled the service fast, gave me transportation to and from their loc More

by Peter J. Bartinik, Jr.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Nov 29, 2016 -

Hoffman Audi of New London responded

Hi Peter, Thank you for trusting Hoffman Audi of New London for our vehicle service needs. We are pleased to read that you enjoyed our shuttle service and that our team provided you with fast and friendly service. We value our customers and we are dedicated to ensuring an exceptional experience at every visit as well as delivering a nicely washed car! See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 12, 2016

Service Response Good Service. All issues and questions addressed. Car was returned clean and ready to go. Service Group were attentive and easy to work with. In and o More

by VSIVALVES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Nov 29, 2016 -

Hoffman Audi of New London responded

Hello VSIVALVES, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that our team addressed all your concerns with your vehicle and were attentive and easy to work with. We value our customers and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 12, 2016

25 K service Best service department in all my years. Dominic in service was fantastic! He is on point and extremely efficient and kind. Thank you for a wonder More

by TIMOTHY.J.WATSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Nov 29, 2016 -

Hoffman Audi of New London responded

Hello TIMOTHY, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that Dominic gave you a great service experience and that he was efficient and kind. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 08, 2016

Quick!! Very nice, very quick, and just overall great! I would def reccomend Audi Hoffman new London to anyone! We showed up a little early for our service bu More

by ANNEB5535
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Nov 28, 2016 -

Hoffman Audi of New London responded

Hello ANNEB5535, Thank you for trusting Hoffman Audi of New London with your vehicle service needs. We are happy to read that our team was very nice, quick, and overall great. Thank you for your recommendation! We are here for you anytime you need us and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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