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Hoffman Audi of New London

New London, CT

4.8
502 Reviews

490 Broad St

New London, CT

06320

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Showing 502 reviews

August 15, 2016

excellent service my q5 was promptly serviced with a complete review of the work done. the service representative was professional, friendly and competent. always a ple More

by Boblewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Aug 30, 2016 -

Hoffman Audi of New London responded

Hi Boblewis, Thank you so much for choosing Hoffman Audi of New London. Any time you have maintenance needs or questions please feel free to give Mark or any of our service advisors a call. We look forward to your next visit, and we're glad you enjoyed the coffee and sandwich! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

August 15, 2016

Easy in, Easy out--painless. The folks @ Hoffman New London are always efficient and so welcoming. It was quite easy to go on line for my 35,000 appointment. A visit to Hoffman Au More

by Lobo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, T.J. Zongol
Aug 30, 2016 -

Hoffman Audi of New London responded

Hi Lobo, Thank you for trusting Hoffman Audi New London to keep your vehicle well maintained and running most efficiently. Your safety and enjoyment of your vehicle is our priority and we sincerely thank you for choosing Hoffman Audi! We appreciate your feedback and look forward to seeing you at your next scheduled maintenance. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

August 15, 2016

New A3 After inquiring about a new A3 online Bob Cope contacted me and convinced me he could offer me a fair price to earn my business, not withstanding his More

by MRJOLOCO132
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Peter DeVylder
Aug 30, 2016 -

Hoffman Audi of New London responded

Hello MRJOLOCO132, We appreciate your feedback on Bob and Peter and are pleased to hear that they made the car buying process enjoyable for you! We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to seeing you when your A3 needs maintenance. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

August 12, 2016

Not driven by Trust and Sales team does not communicate well I purchased a uses Lexus. My first contact during the inquiry on the car was vey good (typical for Salesman) and at that time I would Bob Cope. Afte More

by GABEARI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Cope, Robert Duncan, Clint Riley
Sep 01, 2016 -

Hoffman Audi of New London responded

Hello GABEARI, Thank you for choosing Hoffman Audi of New London for your recent purchase. We apologize for the frustration you experienced during your visit. I have been informed by our Sales Manager, Bob Cope that after the deal was agreed upon for your pre-owned Lexus, you asked that we replace the timing belt. Due to the timing belt not requiring a replacement we offered to give you a credit for more than half of the cost as an act of good faith. We are pleased to read that you had an excellent experience with Clint and Monica and are always here for you when you need us. We appreciate you as our customer look forward the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group.

August 11, 2016

"The Hoffman New London Experience" Visiting Hoffman of New London for the first service on my new A^ has again moved the bar of what excellent customer service should be. All the staf More

by HTEEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Thomas, Bob Cope, Mark Steponaitis, T.J. Zongol, Raquel Blonshine, Dominic Parker
Aug 30, 2016 -

Hoffman Audi of New London responded

Hello HTEEL. Thank you for choosing Hoffman Audi of New London. We are pleased to see you had a 5-star experience. See you again next time your vehicle requires maintenance. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

August 11, 2016

returned A6 and leased a newA7. Excellent service Peter was very informative and patient as I test drove 3 different models. He answered all my questions about leasing and searched for the unique colo More

by SCRUSSELL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter DeVylder
Aug 30, 2016 -

Hoffman Audi of New London responded

Hello SCRUSSELL3, Thank you for choosing Hoffman Audi New London for your recent vehicle purchase! We are thrilled to read about your experience working with Peter DeVylder. Your satisfaction is important to our team and we appreciate your customer loyalty! If you ever have a question about your vehicle or need to have any of the features demonstrated for you again just give us a call. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

August 10, 2016

Replaced 4 tires Dominic did a great job! Gave me a loaner for a job that was more extensive than planned and I got my car back right on time. Thank you! More

by DAPHNEDAZZLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Aug 30, 2016 -

Hoffman Audi of New London responded

Hi DAPHNEDAZZLE, Thank you for choosing Hoffman Audi of New London for your vehicle service needs. Dominic is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

August 10, 2016

Upgrade Went in to see if an upgrade was possible it sure was, raquel and joe did a great job,will continue doing business at Hoffman More

by WILLIEPLUSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Thomas, Raquel Blonshine
Aug 30, 2016 -

Hoffman Audi of New London responded

Hello WILLIEPLUSS! Thank you so much for choosing Hoffman Audi of New London for your recent purchase. We are thrilled that you stopped by and worked with our team to find exactly what you wanted. Any time you have a question or have a service need for your new car just let us know. We are here to help keep things running beautifully for the years ahead! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

August 10, 2016

outstanding customer service, inviting atmosphere From the moment we walked in we never felt rushed or pressured even though we were there after closing hours; the entire process was completely enjoya More

by JENNYBATAGUAS0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Raquel Blonshine, Robert Duncan
Aug 30, 2016 -

Hoffman Audi of New London responded

Hi JENNYBATAGUAS0, Thank you for choosing Hoffman Audi of New London for your recent purchase. We appreciate that you trusted the knowledge and dedication of Raquel to ensure your vehicle was exactly what you wanted. We look forward to seeing you again in the future! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

August 08, 2016

New Car Buying Chris Zaino, Bob Cope and Robert Duncan all rate high in my book, for service quality during my car buying experience. Chris helped me zero in on t More

by LRIANHARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Robert Duncan, Chris Zaino
Aug 29, 2016 -

Hoffman Audi of New London responded

Hello LRIANHARD, Thank you for choosing Hoffman Audi New London for your recent vehicle purchase! We are thrilled to read about your experience working with Bob, Robert and Chris. Your satisfaction is important to our team and we appreciate your customer loyalty! If you ever have a question about your vehicle or need to have any of the features demonstrated for you again just give us a call. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

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