Hoffman Audi of New London

Awesome customer service! Audi of New London is by far the best dealership I have ever dealt with! They are friendly, punctual, and attentive, while doing great work on my vehi Audi of New London is by far the best dealership I have ever dealt with! They are friendly, punctual, and attentive, while doing great work on my vehicle. I would recommend them to anyone! Big thumbs up Audi of New London!! More

Great customer experience Very professional with attention to detail. All of the small things really matter... immediate check-in, timely service, courteous staff, nice amenit Very professional with attention to detail. All of the small things really matter... immediate check-in, timely service, courteous staff, nice amenities (WIFI, free breakfast, Starbucks machine, nice work area). Overall a really great job of service including cleaning the car inside and out! More

Excellent experience The service was Awesome ,the appointment was on time and service was completed on time, drop off and pickup service was convenient, no hidden charges The service was Awesome ,the appointment was on time and service was completed on time, drop off and pickup service was convenient, no hidden charges More

Comprehensive review of car and options. Great sales staff! This is the 6th vehicle that we have purchased from Hoffman of New London. Not only is it great to work with staff I now see as friends..... seeing k This is the 6th vehicle that we have purchased from Hoffman of New London. Not only is it great to work with staff I now see as friends..... seeing kids grow up and promotions within the group but the detail and level of service keeps bringing us back to this team. More

never not great great, helpful, on time and thorough! easy to make an appointment--and accommodating to my last minute change. could not have asked for more. thanks H great, helpful, on time and thorough! easy to make an appointment--and accommodating to my last minute change. could not have asked for more. thanks HOFFMAN! More

Great service as always Always very accommodating. Quick service and always professional. Not a single regret. Mark helped me get an earlier appointment with a loaner to get Always very accommodating. Quick service and always professional. Not a single regret. Mark helped me get an earlier appointment with a loaner to get new tires, balance and alignment. Nice smooth ride. More

High level of Customer Service Mark was able to quickly react to my last-minute request for routine service on my Audi Q5 and to provide me with transport to/from the Fishers Island Mark was able to quickly react to my last-minute request for routine service on my Audi Q5 and to provide me with transport to/from the Fishers Island Ferry while car was being serviced. More

Fixed AC on short notice on a hot summer day Dominc helped me out big time when my '13 A4's AC started blowing heat on a mid-summer day. He was able to get the car looked at between appointments Dominc helped me out big time when my '13 A4's AC started blowing heat on a mid-summer day. He was able to get the car looked at between appointments and identified the AC Pressure Sensor Switch as the culprit. While I cooled off in the lobby and re-hydrated, he had me back on the road in an hour, thankful and comfortable. More

REPLACED A DEFECTIVE PART ALL SERVICE FOLKS (TJ & DOMINIC) WERE EXTREMELY EASY TO DEAL WITH AND VERY ACCOMMODATING THROUGHOUT THE WHOLE EXPERIENCE. THEY GAVE ME A SWEET LOANER ALL SERVICE FOLKS (TJ & DOMINIC) WERE EXTREMELY EASY TO DEAL WITH AND VERY ACCOMMODATING THROUGHOUT THE WHOLE EXPERIENCE. THEY GAVE ME A SWEET LOANER AND DETAILED MY CAR. IT WAS CLEANER THEN WHEN I BROUGHT IT IN FOR THE DEFECTIVE PART REPLACEMENT. More

Complete Satisfaction All aspects associated with purchasing a new vehicle were conducted professionally. The sales associate understood our requirement for driver safety All aspects associated with purchasing a new vehicle were conducted professionally. The sales associate understood our requirement for driver safety technology, and even used her own automobile to demonstrate some features not present in the test drive vehicle. The closing /business side of the sale was also handled with complete transparency. Post sale, the sales associate followed through with a phone call to my home the next day to inquire if I had any problems.or questions that she could answer. The focus on customer satisfaction throughout the sales process was outstanding. More