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Hoffman Lexus

East Hartford, CT

4.6
1,620 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,620 reviews

April 18, 2016

Top service Sarah was excellent. She was able to give me options on the scheduled service for my car. I was able to choose an option that was affordable to me at More

by Ron & Cynthia N.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Apr 20, 2016 -

Hoffman Lexus responded

Hello Ron and Cynthia, Thank you for sharing your feedback on our service advisor Sarah Gagnon. She is always happy to ensure you are well informed on the status of your vehicle and your experience is seamless. Thank you for trusting Hoffman Lexus service. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 18, 2016

195 K service and replacement of rear brakes and rotors I can not say enough about the service from Hoffman Lexus. I had a scheduled appointment for service later this week, but realized last week, that my More

by LINDA9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim, who delivered and picked up, Bob DiNapoli
Apr 20, 2016 -

Hoffman Lexus responded

Hello LINDA9, Thank you for choosing Hoffman Lexus for your 195K service and replacement of your rear brakes and rotors. We are so pleased to read that our team was able to make your experience seamless by picking up and dropping off your vehicle. We are here to ensure your vehicle is running safely and most efficiently. We look forward to serving you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 15, 2016

Super Experience My experience with Hoffman Lexus in East Hartford was painless and quite a delight. No hard sell and all courteous, professional folks. Carlos Villa More

by maripaz.shaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Villavarde
Apr 18, 2016 -

Hoffman Lexus responded

Hi Maripaz, Thank you for choosing Hoffman Lexus and letting us know your experience was a delight. Carlos is dedicated to sharing his passion and knowledge for the Lexus brand to ensure you find the exact vehicle for you. We trust you are loving your new vehicle and we look forward to seeing you again in our service department. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 15, 2016

Great customer service My appt was for an oil change and to my surprise I had a tire rotation which I didn't need and was never discussed More

by GLORIAAJONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Apr 18, 2016 -

Hoffman Lexus responded

Hi GLORIAAJONES, Thank you for choosing Hoffman Lexus service. We are glad to see you had great customer service with Monica. We are always happy to go over all of your options during a service appointment and ensure you are comfortable. Please let me know you have any questions. You can reach me at sara.scribner@hoffmanauto.com. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 15, 2016

25k service Profession, quick and courteous service. Would not take my GS350 anywhere else. Next best thing to a car not requiring any service at all... Thanks B More

by DAVIDOHAYON67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Apr 18, 2016 -

Hoffman Lexus responded

Hello DAVIDOHAYON67, Thank you for choosing Hoffman Lexus for your 25k service. We are pleased to read you visit was worthy of 5-stars. We are always happy to ensure your GS350 is running most efficiently. We look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 14, 2016

Great Service I brought my car in for some needed service and Monica was very helpful and even saved me some money. The quality of the work is always great with Lex More

by Striff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Apr 14, 2016 -

Hoffman Lexus responded

Hi Striff, We are pleased to read that Monica was helpful and saved you money. Our Lexus team is always here to ensure your vehicle is running safely and efficiently. We look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 14, 2016

Great job Great dealing with Micki yesterday. She is very nice and very professional. She provided me with information about work that needs to be done and did More

by ALVICHOT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Apr 14, 2016 -

Hoffman Lexus responded

Hi ALVICHOT, Thank you for choosing Hoffman Lexus and letting us know about your 5-star worthy experience. Micki is here to ensure your vehicle is running beautifully. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 12, 2016

Excellent emergency help My Lexus ES-300's check engine light went on as I drove north from New York City, and there were signs that the car was about to break down. I called More

by KIM.MARSHALL8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Apr 12, 2016 -

Hoffman Lexus responded

Hi KIM, Thank you for trusting Hoffman Lexus to address your check engine light. Our Lexus team is dedicated to ensuring your ES-300 is running safely and efficiently. We are pleased to read you were back on the road quickly and we look forward to the opportunity to serve you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 12, 2016

Exceeded my expectations in every way! Our car purchase wasn't planned, and it needed to be done ASAP. From the moment I walked into the dealership and met Kevin and Tom, to the interactio More

by BPENDERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Lane, Kevin Warriner, Peter Quagliaroli, Tom Ryan
Apr 12, 2016 -

Hoffman Lexus responded

Hello BPENDERS, Thank you for choosing Hoffman Lexus and letting us know our team exceeded your expectations in every way! Kevin, Tom and Peter are a fantastic team that is committed to providing an exceptional customer care experience. We appreciate you sharing your story and look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 11, 2016

On time and professional My visit was pleasant. Attendants were friendly and timely. Service by Micki was timely and professional. I am using the last nine words to tell you t More

by GARYWFRNCH
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Apr 13, 2016 -

Hoffman Lexus responded

Hi GARYWFRNCH, Thank you for trusting Hoffman Lexus service and letting us know your visit was 5-star worthy. Micki is committed to ensuring your vehicle is running beautifully. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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