I have purchased 3 Lexus vehicles from Hoffman Lexus in East Hartford. I have always worked with Tom Ryan as the salesman. Tom is customer service driven, extremely knowledgeable about the product, and is trustworthy. Tom is a no nonsense guy who works with you to buy a car. He’s honest, hard working, a great communicator, and he doesn’t forget who you are after the sale. Anything you need to make the experience more positive, he gets it done. Tom has repeat customers because of the way he treats everybody.
Tom has been selling the Lexus product for years and has always been professional, upfront, and honest. There’s no pressure to buy a car. He treats you like a member of the family and follows through with all that he promised.
Walter Pethick- Sales Manager and Mike Robare - Finance Manager made the overall process very easy. All of the required paperwork was completed prior to my arrival and there were no surprises. Great crew to work with throughout the process.
I noticed one minor problem with the rear bumper and Bill Larson from the Body Shop immediately contacted me, came to my house to pick up the vehicle, and made the repair in a timely manner.
Everyone you meet at Hoffman Lexus goes out of their way to ensure you are happy and satisfied with your purchase.