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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

March 16, 2016

headlight replacement I was able to get in the day I called for an appointment, great!. Waited an hour before they came to tell me what the cost would be, then another hal More

by BARBARAL.GALLOWAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Orsaris, Lindsay Fenton
Oct 20, 2016 -

Hoffman Lexus responded

Hi BARBARAL, Thank you for choosing Hoffman Lexus service to replace your headlamp. We apologize for the extended wait time you experienced. Our team is always happy to work to ensure your visit is quick and seamless. We appreciate you and look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 16, 2016

DID NOT RESOLVE THE PROBLEM. I REALLY FEEL THAT I AM GETTING THE RUN A ROUND ABOUT THE BATTERY IN MY CAR. I BROUGHT MY CAR IN TWICE WITH THE SAME PROBLEM AND IT IS NOT RESOLVED. More

by EDIESTRAVEL
Recommend Dealer
No
Employees Worked With
JOSEPH PATRELLO, Sarah Gagnon
Apr 12, 2016 -

Hoffman Lexus responded

Hello EDIESTRAVEL, Thank you for choosing Hoffman Lexus and sharing feedback about your recent visit. Your satisfaction is a top priority for our team and we truly apologize for the frustration you experienced. Our Assistant Service Manager, Bob DiNapoli has informed me that when you originally visited for your battery concern we requested that you leave your vehicle overnight to allow us time to properly perform our diagnostics process. You declined to leave the vehicle and informed us that you would charge your battery at home. On March 17th we replaced your battery and Bob suggested installing a battery tender to prevent the battery drain on your LS430 since you do not drive it very often. Although you decided that you did not want a battery tender, we are here whenever you need us and are happy to accommodate you. We look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 16, 2016

Mickie was professional and took good care of me Mickie was very nice, made me feel comfortable and well taken care of. Feliz Diaz was also nice. He gave me a ride to and from work. More

by HOA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Oct 24, 2016 -

Hoffman Lexus responded

Thank you HOA for trusting Hoffman Lexus for your service needs. Our team is dedicated to providing the highest level of customer service and we are so pleased to read your feedback. We appreciate you and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 16, 2016

Service on March 14th Top notch service.had front tires replaced and a front end allighnment.received a very nice rx350 loaner. Lindsey Fenton my service advisor was very More

by DAVIDCAPILOS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Oct 24, 2016 -

Hoffman Lexus responded

Hi DAVIDCAPILOS1, Thank you for choosing Hoffman Lexus service. We are so pleased to read about the top notch service you experienced with Lindsay. She is always happy to ensure your vehicle is running most efficiently. We look forward to see you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 15, 2016

Grateful for the help! My car's "taillight failure" light came on at 3:45 on a Friday afternoon, when I was planning a long, all-day trip the next morning. I rushed to the More

by DJKAP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Oct 20, 2016 -

Hoffman Lexus responded

Hi DJKAP, Thank you for trusting Hoffman Lexus service to keep your vehicle well maintained and running most efficiently. Your satisfaction is our priority and we appreciate your feedback. We look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 15, 2016

Superb and professional service! My wife and I had an excellent experience working with Tom Ryan to secure our Ford Focus this morning. Tom was very forthright and professional and More

by Alex K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan
Oct 20, 2016 -

Hoffman Lexus responded

Thank you Alex for choosing Hoffman Lexus and sharing your feedback on our Brand Specialist, Tom Ryan. Your feedback is valued and we are pleased to read that your experience was worthy of a 5-star rating from you. We trust you are enjoying your Ford Focus and we look forward to servicing it for you in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 15, 2016

Very professional and courteous I had an excellent "no pressure" shopping experience at Hoffman Lexus. I would definitely recommend to friends and family and definitely see myself a More

by neicylpeters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Foy Woody Hammonds
Oct 20, 2016 -

Hoffman Lexus responded

Hello neicylpeters, We appreciate you sharing your professional and courteous experience with our Lexus team. They are always happy to ensure a comfortable and seamless experience. We trust you are loving your vehicle and we look forward to seeing you again in the future. Thank you for choosing Hoffman Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 14, 2016

Service I have no complaints but could only rate as excellent if it was free of charge. The service was completed timely and service rep kept me informed . More

by Mcd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Oct 20, 2016 -

Hoffman Lexus responded

Hello Mcd, Thank you for trusting Hoffman Lexus service. Our staff is dedicated to providing an excellent experience and we are so pleased to read that your visit was quick and efficient. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 14, 2016

Great service It is always pleasant to work with Bob DiNapoli. The service was quick and to my satisfication. I was in and out without any fuss. Than you. More

by Chris G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Oct 18, 2016 -

Hoffman Lexus responded

Hi Chris, Thank you for trusting Hoffman Lexus service. Bob is always happy to provide an efficient experience and get you back on the road quickly. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 11, 2016

Great Experience Seamless experience. From the easy drive right in to Sara greeting me and taking down all my info along with explaining the work to be done to the ni More

by andrew7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Jones, Sarah Gagnon
Oct 18, 2016 -

Hoffman Lexus responded

Hi andrew7, We appreciate you sharing your 5-star and seamless experience. Sarah and our team are dedicated to ensuring your vehicle is running most efficiently. Thank you for choosing Hoffman Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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