
Hoffman Lexus
East Hartford, CT
Filter Reviews by Keyword
By Type
Showing 1,620 reviews
Great Service! Just took home our new Lexus Rx350 last night and we couldn't be happier! Mark Pfahler, our salesman, was incredibly helpful from start to finish. He Just took home our new Lexus Rx350 last night and we couldn't be happier! Mark Pfahler, our salesman, was incredibly helpful from start to finish. He even stayed late on Saturday to answer our questions and gave us a deal we ultimately couldn't say no to. When we picked up the car, Al walked us through all the financing quickly and easily. And Bill Jones even spent half an hour with us walking through all of the amazing features of the car. Incredible team at Hoffman! I wouldn't go anywhere else. More
Friendly, helpful, and informtive My husband and I recently purchased a new Lexus from Hoffman and were absolutely satisfied with our experience. From the moment we walked in Anthony My husband and I recently purchased a new Lexus from Hoffman and were absolutely satisfied with our experience. From the moment we walked in Anthony greeted us with a smile and handshake and continued to go out of his way to find us the car we desired. He was extremely attentive, responsive and very friendly to work with. We also worked with Al from financing and had an equally satisfying experience. Al thoroughly went through all documents prior to signing and even changed the price of our vehicle when he saw payments were going to be higher than what we agreed upon. This was something my husband and I really took appreciation to as it builds trust between the consumer and the dealership. We definitely look forward to doing business in the future and cannot thank Anthony and Al enough for the wonderful experience we had. Hoffman Lexus, and these two gentlemen are highly recommended. More
Excellent professional service- Carlos Villaverde and Al Ramos made me feel very comfortable and secure in this sale---Carlos did an excellent professional no pressure sale.---we bot Carlos Villaverde and Al Ramos made me feel very comfortable and secure in this sale---Carlos did an excellent professional no pressure sale.---we both knew that the car would sell its self but the manner in which Carlos presented it with all the facts made this an easy purchase-When both parties feel that both win and complete the deal is what any transaction should be all about -- I liked the fact that he said that buying a good car should be an easy and smooth transaction----AND it proved to be--- Then came Rebecca's job to education me with all the buttons on the car--- and again excellent training--- (but still learning) Finally came Al -----we laughed and still not sure what I signed----easy to talk with and we could have chatted all day----All in all, it was a pleasure to meet all three and made this car deal comfortable. I would recommend your dealership to anyone. Frank LiPuma More
Mickie was professional and took good care of me Mickie was very nice, made me feel comfortable and well taken care of. Feliz Diaz was also nice. He gave me a ride to and from work. Mickie was very nice, made me feel comfortable and well taken care of. Feliz Diaz was also nice. He gave me a ride to and from work. More
Service on March 14th Top notch service.had front tires replaced and a front end allighnment.received a very nice rx350 loaner. Lindsey Fenton my service advisor was very Top notch service.had front tires replaced and a front end allighnment.received a very nice rx350 loaner. Lindsey Fenton my service advisor was very professional. The job was ahead of schedule, very pleased with outcome. A definite repeat customer. More
headlight replacement I was able to get in the day I called for an appointment, great!. Waited an hour before they came to tell me what the cost would be, then another hal I was able to get in the day I called for an appointment, great!. Waited an hour before they came to tell me what the cost would be, then another half hour when it was completed. The light works great, and they returned it clean, inside and out! Just would like to have not had to wait so long. While there, I asked for an estimate to do body work on the car where rust was forming on a rear door, about 6 inches long. The estimate came back to replace the entire door!!! $2000+. I silently gasped, and decided to look elsewhere for body work. More
DID NOT RESOLVE THE PROBLEM. I REALLY FEEL THAT I AM GETTING THE RUN A ROUND ABOUT THE BATTERY IN MY CAR. I BROUGHT MY CAR IN TWICE WITH THE SAME PROBLEM AND IT IS NOT RESOLVED. I REALLY FEEL THAT I AM GETTING THE RUN A ROUND ABOUT THE BATTERY IN MY CAR. I BROUGHT MY CAR IN TWICE WITH THE SAME PROBLEM AND IT IS NOT RESOLVED. More
Superb and professional service! My wife and I had an excellent experience working with Tom Ryan to secure our Ford Focus this morning. Tom was very forthright and professional and My wife and I had an excellent experience working with Tom Ryan to secure our Ford Focus this morning. Tom was very forthright and professional and pointed out all the features of our car and its history, without any pressure or gimmicks. Although we were buying a used vehicle at a very affordable rate, Tom treated us with the same respect, personal attention, meticulous care and diligence that we would expect if we were buying a much more expensive luxury model. I would gladly recommend Hoffman Lexus to any of my friends or family who might be looking to purchase a car. More
Very professional and courteous I had an excellent "no pressure" shopping experience at Hoffman Lexus. I would definitely recommend to friends and family and definitely see myself a I had an excellent "no pressure" shopping experience at Hoffman Lexus. I would definitely recommend to friends and family and definitely see myself as a returning consumer :-) More
Grateful for the help! My car's "taillight failure" light came on at 3:45 on a Friday afternoon, when I was planning a long, all-day trip the next morning. I rushed to the My car's "taillight failure" light came on at 3:45 on a Friday afternoon, when I was planning a long, all-day trip the next morning. I rushed to the dealership and asked if it could be fixed, and although by the time I got there most of the mechanics had left, one stayed and fixed it right away. Hoffman Lexus came through for me again! More