
Hoffman Lexus
East Hartford, CT
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headlight replacement I was able to get in the day I called for an appointment, great!. Waited an hour before they came to tell me what the cost would be, then another hal I was able to get in the day I called for an appointment, great!. Waited an hour before they came to tell me what the cost would be, then another half hour when it was completed. The light works great, and they returned it clean, inside and out! Just would like to have not had to wait so long. While there, I asked for an estimate to do body work on the car where rust was forming on a rear door, about 6 inches long. The estimate came back to replace the entire door!!! $2000+. I silently gasped, and decided to look elsewhere for body work. More
DID NOT RESOLVE THE PROBLEM. I REALLY FEEL THAT I AM GETTING THE RUN A ROUND ABOUT THE BATTERY IN MY CAR. I BROUGHT MY CAR IN TWICE WITH THE SAME PROBLEM AND IT IS NOT RESOLVED. I REALLY FEEL THAT I AM GETTING THE RUN A ROUND ABOUT THE BATTERY IN MY CAR. I BROUGHT MY CAR IN TWICE WITH THE SAME PROBLEM AND IT IS NOT RESOLVED. More
Mickie was professional and took good care of me Mickie was very nice, made me feel comfortable and well taken care of. Feliz Diaz was also nice. He gave me a ride to and from work. Mickie was very nice, made me feel comfortable and well taken care of. Feliz Diaz was also nice. He gave me a ride to and from work. More
Service on March 14th Top notch service.had front tires replaced and a front end allighnment.received a very nice rx350 loaner. Lindsey Fenton my service advisor was very Top notch service.had front tires replaced and a front end allighnment.received a very nice rx350 loaner. Lindsey Fenton my service advisor was very professional. The job was ahead of schedule, very pleased with outcome. A definite repeat customer. More
Grateful for the help! My car's "taillight failure" light came on at 3:45 on a Friday afternoon, when I was planning a long, all-day trip the next morning. I rushed to the My car's "taillight failure" light came on at 3:45 on a Friday afternoon, when I was planning a long, all-day trip the next morning. I rushed to the dealership and asked if it could be fixed, and although by the time I got there most of the mechanics had left, one stayed and fixed it right away. Hoffman Lexus came through for me again! More
Superb and professional service! My wife and I had an excellent experience working with Tom Ryan to secure our Ford Focus this morning. Tom was very forthright and professional and My wife and I had an excellent experience working with Tom Ryan to secure our Ford Focus this morning. Tom was very forthright and professional and pointed out all the features of our car and its history, without any pressure or gimmicks. Although we were buying a used vehicle at a very affordable rate, Tom treated us with the same respect, personal attention, meticulous care and diligence that we would expect if we were buying a much more expensive luxury model. I would gladly recommend Hoffman Lexus to any of my friends or family who might be looking to purchase a car. More
Very professional and courteous I had an excellent "no pressure" shopping experience at Hoffman Lexus. I would definitely recommend to friends and family and definitely see myself a I had an excellent "no pressure" shopping experience at Hoffman Lexus. I would definitely recommend to friends and family and definitely see myself as a returning consumer :-) More
Service I have no complaints but could only rate as excellent if it was free of charge. The service was completed timely and service rep kept me informed . I have no complaints but could only rate as excellent if it was free of charge. The service was completed timely and service rep kept me informed . More
Great service It is always pleasant to work with Bob DiNapoli. The service was quick and to my satisfication. I was in and out without any fuss. Than you. It is always pleasant to work with Bob DiNapoli. The service was quick and to my satisfication. I was in and out without any fuss. Than you. More
Great Experience Seamless experience. From the easy drive right in to Sara greeting me and taking down all my info along with explaining the work to be done to the ni Seamless experience. From the easy drive right in to Sara greeting me and taking down all my info along with explaining the work to be done to the nice waiting lounge with wireless, refreshments, comfy chairs to the service completed 20 mins earlier than expected to the smooth checkout...just well done! More