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Hoffman Lexus

East Hartford, CT

4.6
1,625 Reviews
When you choose Hoffman Lexus, you're choosing the dealership with the highest number of cumulative reviews of any dealer group in Connecticut. What makes us stand out? Our commitment to providing you the best service possible. With every service appointment, you'll receive a video inspection from your technician, showing you exactly what the issue is and how they'll fix it. Have you heard aboutHoffman at Home? It's our car shopping program that lets you complete every part of the car-buying process online. In store or online, Hoffman Lexus is here to help.
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750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,625 reviews

March 10, 2016

More like a partner than a dealership If I could give them 6 Stars I would give them 6 .they go beyond what is expected.I could not ask for better.I was very happy with the effort and cari More

by STEVE5991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Sulliman, Lindsay Fenton
Oct 18, 2016 -

Hoffman Lexus responded

STEVE5991, Thank you for choosing Hoffman Lexus service. We appreciate your 6 star rating and are always happy to go above and beyond to ensure a seamless experience. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2016

Service is always Supreme Bob DiNapoli --- is the best service manager -- one could ever imagine ---That plus a wonderful service team, makes us come back to Hoffman Lexus tim More

by ruth.kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Oct 18, 2016 -

Hoffman Lexus responded

Hello ruth.kelly, Thank you for trusting Hoffman Lexus service! Your satisfaction is extremely important to our team and we are thrilled to read your feedback on Bob. He is always happy to provide a 5-star experience. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2016

My wife and I were purchasing our first luxury automobil My wife and I purchased our first luxury automobile after driving Toyota 4Runners for the last 12 years and are very happy. The salesman (Karan) was v More

by J.SJOGREN
Recommend Dealer
Yes
Employees Worked With
Walter Pethick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karan Singh
Oct 18, 2016 -

Hoffman Lexus responded

Hello J.SJOGREN, Thank you for choosing Hoffman Lexus to purchase your new RX350! We appreciate your feedback on Karan and are pleased to read that he provided a 5-star worthy experience. We look forward to seeing you at your next service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2016

Customer service was outstanding! I brought my car in for service because the check engine light was on. I planned to wait for the service, but when they determined the issue and didn More

by Megan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Oct 18, 2016 -

Hoffman Lexus responded

Hi Megan, Thank you for trusting Hoffman Lexus to address your check engine light. We are thrilled to read that our team was able to provide a quick and efficient experience and your issue was remedied within 24 hours. We look forward to seeing you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2016

Excellent service Customer service reps very friendly and helpful with questions. Waiting area comfortable and clean. Service done in amount of time allotted. Car c More

by JDAILEY24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Gagnon
Oct 18, 2016 -

Hoffman Lexus responded

Hello JDAILEY24, We appreciate your feedback on your experience. Your comments are valued and we are pleased to read that you enjoyed our team, customer lounge and a nicely washed vehicle. Thank you for trusting Hoffman Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2016

Great! Ask for woody he is the man, He makes life so easy when it comes to buying a new car, He was deff a big help! More

by HECTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Pethick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Foy Woody Hammonds
Oct 18, 2016 -

Hoffman Lexus responded

Thank you HECTOR for choosing Hoffman Lexus for your recent purchase. We are so pleased to read that Woody was a big help and ensured a seamless experience. Let us know anytime you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 08, 2016

great experience again at Hoffman Lexus I brought my RX350 in for its routine maintenance and this time I needed a loaner car. My experience was absolutely perfect. They had my loaner ready More

by TMILLETT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Fenton
Oct 12, 2016 -

Hoffman Lexus responded

Hello TMILLETT1, Thank you for trusting Hoffman Lexus service to keep your RX350 well maintained and running most efficiently. Our team is dedicated to ensuring a seamless experience and we are pleased to read that yours was absolutely perfect. We look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 08, 2016

Great service every time! Bob DiNapoli is a great service advisor-straight shooter and very helpful. only negative is time-if you are waiting for your vehicle bring some work, More

by jpavano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Oct 18, 2016 -

Hoffman Lexus responded

Thank you jpavano for trusting Hoffman Lexus to service your vehicle! Bob is dedicated to ensuring you are well informed of your vehicles needs and it is running most efficiently. We appreciate your feedback on our customer lounge and look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 07, 2016

Excellent service Nothing more to say but the service was outstanding they made you feel very comfortable and I would go back again I would recommend it More

by BEAUITFUL48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Oct 07, 2016 -

Hoffman Lexus responded

Hello BEAUTIFUL48, We are so pleased to read about your excellent service visit with our advisor Lindsay. She is always happy to ensure you are comfortable and well informed of your vehicles current and future needs. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 07, 2016

Very good Have been going there for some time service is usually good this time I spoke to Sara about another appt I had and she made sure service was completed More

by GN123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Oct 07, 2016 -

Hoffman Lexus responded

GN123, Thank you for choosing Hoffman Lexus service. Our staff is dedicated to providing a seamless experience and we are so pleased to see that it was worthy of a 5-star rating from you. We look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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