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Hoffman Lexus

East Hartford, CT

4.6
1,620 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,620 reviews

March 01, 2016

Exceptional Customer Service I have been doing business with Hoffman Lexus for the past 7 years. Their customer service and product knowledge is exceptional. Working with Bill Jo More

by BLANCHE.TUCKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Warriner, Bill Jones, Al Ramos
Oct 11, 2016 -

Hoffman Lexus responded

Thank you BLANCHE.TUCKER for choosing Hoffman Lexus and letting us know that your most recent experience was exception. We appreciate your loyalty for the past seven years and are always here to provide a 5-star experience. We trust you are loving your vehicle and we look forward to seeing you in our service department. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 01, 2016

Great Customer Experience at Hoffman Lexus Had my first service at Hoffman Lexus since buying my car from here. It was another great experience and outstanding customer service. I would recomme More

by dzbin30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Oct 11, 2016 -

Hoffman Lexus responded

dzbin30, Thank you for trusting Hoffman Lexus service. Lindsay is always happy to ensure a seamless experience and we are pleased to read that your visit was 5-star worthy. We look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 29, 2016

Great Service Great service! The staff was very corteous. There was no delay in getting service done. Car was washed and vacuumed after tire rotation and oil change More

by BALMICH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Oct 07, 2016 -

Hoffman Lexus responded

Thank you BALMICH for trusting Hoffman Lexus service to perform a tire rotation and oil change. Our team is always happy to provide a quick and efficient experience. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 29, 2016

Good Service tech service-good. waiting-excellent, dissatisfied w-cleaning of veh. visible garbage driver/passenger seats. outside-not washed well. What is the pu More

by EM.DAS007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Oct 07, 2016 -

Hoffman Lexus responded

Thank you EM.DAS007 for choosing Hoffman Lexus service. We are so pleased to read that you have a quick and efficient service. We truly apologize for the frustration you experienced with the cleanliness of your vehicle. Our team is dedicated to providing an exceptional experience and we have discussed your feedback to ensure this does not happen again. We look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 28, 2016

Exceptional Experience! We could not rave more about the experience we had a Hoffman Lexus yesterday...we wanted to invite everyone over for dinner afterward! From start to f More

by Cait.I.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Villavarde, Walter Pethick, Al Ramos
Oct 07, 2016 -

Hoffman Lexus responded

Hi Cait.I. We are so pleased to read about your exceptional experience with Carlos, Al and Walter. They are a great team that is committed to providing a 5-star experience and we are pleased to read your adore your new NX 200t. We appreciate you and look forward to seeing you in our service department. Thank you for choosing Hoffman Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 27, 2016

Excellent Customer Service I'm a Hoffman Lexus Customer Since 1997, I'm on my 4th. Lexus ,No one Takes Care of you Like Hoffman Lexus! Monica Pelletetier as always took Great ca More

by randysgs300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Oct 07, 2016 -

Hoffman Lexus responded

Hello randysgs300, Thank you for continuing to choose Hoffman Lexus service. We are so pleased to read that you have been a loyal customer for the past twenty years. Your satisfaction is extremely important to our team and Monica is always happy to ensure you and your RX are well taken care of. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 26, 2016

Excellent customer service! Always a great job taking care of my vehicle! Would never bring my vehicle anywhere else. Always timely and efficient! Sarah Gagnon is always great to More

by bobg0108
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Oct 07, 2016 -

Hoffman Lexus responded

Thank you bobg0108 for sharing your feedback on your recent experience with our service department. We are so pleased to read that our staff ensured a quick and efficient vehicle. Sarah is here for you any time you have questions. Thank you for choosing Hoffman Lexus. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 25, 2016

it was a pleasure You guys did a fantastic job. Service was a amazing. Definitely I would recommend my friends to buy ur lexuses it was a pleasure to bring my 07 lexus More

by G35XSEDAN.TD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Oct 07, 2016 -

Hoffman Lexus responded

Hi G35XSEDAN.TD, Thank you for trusting Hoffman Lexus! We are so pleased to read that our team did a fantastic job at your last service visit. It is our priority to ensure your IS250 is running most efficiently. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 24, 2016

Prompt, courteous service Service Advisor, Micki, asked all the right questions. She estimated the time needed for the service almost to the minute. Also met with Derek, th More

by berniethebear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek, Micki Freeman
Oct 07, 2016 -

Hoffman Lexus responded

Hello berniethebear, Thank you for choosing Hoffman Lexus and sharing your feedback! Your satisfaction is extremely valuable to our team and we are pleased to read that our team provided exemplary service. We appreciate you and look forward to seeing you again when your RX350 needs service. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 24, 2016

First Visit Addressed concerns I had. Had a loaner vehicle, as promised. I wasn't aware that oil did not have to be changed until ten thousand miles. More

by GEECT30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Oct 07, 2016 -

Hoffman Lexus responded

Hello GEECT30, Thank you for choosing Hoffman Lexus. Our team is always happy to address all of your concerns and ensure your vehicle is running most efficiently. We appreciate you and look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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