Hoffman Lexus

Excellent overall experience Hoffman does it right: the staff is welcoming and knowledgeable, service is efficient, and the lounge is well-appointed. Tom Ryan was prepared for my Hoffman does it right: the staff is welcoming and knowledgeable, service is efficient, and the lounge is well-appointed. Tom Ryan was prepared for my visit and made the process smooth and comfortable. . Furthermore, he scheduled a pickup time that made it convenient for me to attend a new owners technology clinic that same evening. This is my second Hoffman Lexus, and I have not found a dealership that offers a better overall experience. More

Excellent service as usual! Professional, prompt, informative and a pleasure to work with. I always have a great experience at Hoffman Lexus. It would be hard to imagine them d Professional, prompt, informative and a pleasure to work with. I always have a great experience at Hoffman Lexus. It would be hard to imagine them doing anything more to take care of their customers. More

30000 Mile Check Up and then some Bob did a great job walking me through the standard items that would be taken care of as part of the 30,000 mile service. After the service was comple Bob did a great job walking me through the standard items that would be taken care of as part of the 30,000 mile service. After the service was completed I mentioned to Bob, that someone had slightly scraped the drivers door while I was parked at Bradley Airport a few weeks ago. He asked if I had a little more time to see if someone could do a little wet-sanding on the car. It looks great and I left with a huge smile on my face. The Hoffman team came through for me. More

Sales We are very pleased to get our new car through Hoffman. We visited Hoffman for the first time and then when received a very friendship call for follow We are very pleased to get our new car through Hoffman. We visited Hoffman for the first time and then when received a very friendship call for follow up we felt that would be nice to go back for second look. At the second time we were convinced to purchase our car through this dealers. So far we are happy with our purchase. More

Last minute appointment We called to schedule a last minute service to attach a roof rack to our 2016 Rx 450h. Initially we were told that the day was booked. But when they We called to schedule a last minute service to attach a roof rack to our 2016 Rx 450h. Initially we were told that the day was booked. But when they heard we were planning ski the next day we got an appointment squeezed in. Sarah was very understanding that waiting with my kids too long would be trying for us and asked how she could help speed up the process. We opted out of the complimentary car wash. She even took in to consideration that the roof rack should be positioned to not block our view of the sky light. We were very happy with how professional and courteous everyone at the service department were. More

auto body work George navigated my repair work expertly. He remained in contact with me throughout the process, updating me on his negotiations with the insurance co George navigated my repair work expertly. He remained in contact with me throughout the process, updating me on his negotiations with the insurance company representing the person who hit my car. He was informative regarding the repairs needed and explained it in a way that I could easily understand. Furthermore, when the repairs were complete, he coordinated an oil change for me with the service department, which saved me having to do that. This demonstrated a high degree of professionalism and the type of customer service that differentiates you in the marketplace. More

Excellance Once again all I can say to best describe my experience is; comfortable, courtesy, patience, understanding and they actually listen to you. I love th Once again all I can say to best describe my experience is; comfortable, courtesy, patience, understanding and they actually listen to you. I love this place. Truely the best !E More

Replacement of heating plate I went to Hoffman Lexus regarding emission of a white powder from the heating vents and some other minor mechanical issue. My research had shown that I went to Hoffman Lexus regarding emission of a white powder from the heating vents and some other minor mechanical issue. My research had shown that this was really a design flaw but i had expected push-back from the manufacturer based on internet reviews of the same issue. Hoffman Lexus was however great. They did not deny the cause of the white particulates or get defensive but instead talked to the manufacturer about a replacement part. Very glad too that the labor for the replacement of the heating plate was covered. I got a loaner from Hoffman and there rep updated me on the progress of the repairs literally every workday.I had the loaner for 2 weeks ( a new RX 350). When i picked my car up it was sparkling clean, no greasy smears on the inside either and you would never know the dashboard had been removed and put back in. I am particularly unhappy that i had been inhaling this white powder (aluminum hydroxide) for 2 years while thinking that it was the upholstery peeling off, but i happy that Hoffman took care of the issue. At the risk of sounding like a paid paid spokesperson, If your ever at Hoffman Lexus, ask for Sarah, she is great. More

Tires, brakes Overall vg experience. This is our fourth service visit, must be some reason we keep coming back! Bob D was very willing to work with our return sched Overall vg experience. This is our fourth service visit, must be some reason we keep coming back! Bob D was very willing to work with our return schedule. Made it much easier to get up there. More

MONICA AND MICKIE ARE WONDERFUL! Both Monica and Mickie assisted me with my most recent visit to the dealership -- and both have helped me in the past. I have found Monica and Mickie Both Monica and Mickie assisted me with my most recent visit to the dealership -- and both have helped me in the past. I have found Monica and Mickie to be honest, honerable, and trustworthy pople. Never did I feel that either of them were taking me for the proverbial "long ride." Their honesty and professionalism should be amply rewarded by the dealership.. More