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Hoffman Lexus

East Hartford, CT

4.6
1,620 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,620 reviews

February 24, 2016

Excellent Experience Karan Singh provided me with a great customer services. He was very welcoming and able to answer all my questions. Since the first day, he made the More

by JOSE SANTIAGO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Singh
Oct 07, 2016 -

Hoffman Lexus responded

Hi Jose, Thank you for choosing Hoffman Lexus to purchase your new Lexus! We are so pleased to read that our Brand Specialist, Karan, provided a seamless experience from start to finish. We trust you are enjoying your new vehicle and we look forward to seeing you at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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February 24, 2016

Micki Freeman Mickie is a great asset to Hoffman Lexus. Her attitude is great. She made me felt appreciated as a customer. Keep up the good work Mickie! More

by IALLISON1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Oct 07, 2016 -

Hoffman Lexus responded

Hello IALLISON1, Thank you for trusting Hoffman Lexus service. We are so pleased to read your feedback on our advisor Micki. She is always happy to ensure your vehicle is running safely and most efficiently. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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February 23, 2016

Satisfactory Service advisor not aware of e-mail specials sent to customer. When you ask for the price of a service, the advisor randomly quotes unaware of discou More

by Joe-Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Jones we got to know as our salesman when we bought two cars from Hoffman in the past, Bob DiNapoli
Oct 07, 2016 -

Hoffman Lexus responded

Hi Joe-Joe, Thank you for choosing Hoffman Lexus to service your vehicle! We truly apologize for the frustration you experienced. Our team is committed to providing the highest level of customer service and are always seeking to improve our processes. We appreciate you as our customer and look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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February 23, 2016

Excellent overall experience Hoffman does it right: the staff is welcoming and knowledgeable, service is efficient, and the lounge is well-appointed. Tom Ryan was prepared for my More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Rebecca Halprin, Tom Ryan
Oct 07, 2016 -

Hoffman Lexus responded

Hello John, Thank you for choosing Hoffman Lexus to purchase your second Lexus! Your feedback is valuable to our team and we are so pleased to read that your experience has been excellent. Tom is always here when you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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February 22, 2016

30000 Mile Check Up and then some Bob did a great job walking me through the standard items that would be taken care of as part of the 30,000 mile service. After the service was comple More

by TOM.DORAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Oct 03, 2016 -

Hoffman Lexus responded

Hello Tom, Thank you for trusting Hoffman Lexus service for your 30,000 mile check up. Bob is always happy to address any questions or concerns you may have to ensure a seamless experience. We are pleased to hear your car looks great and we look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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February 22, 2016

Excellent service as usual! Professional, prompt, informative and a pleasure to work with. I always have a great experience at Hoffman Lexus. It would be hard to imagine them d More

by cadfost
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Oct 03, 2016 -

Hoffman Lexus responded

Hello cadfost, We are so pleased to read that your recent service visit was excellent as usual. Our team is always here for you to ensure a professional and prompt experience. We look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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February 21, 2016

Sales We are very pleased to get our new car through Hoffman. We visited Hoffman for the first time and then when received a very friendship call for follow More

by Neda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Mark Pfahler
Oct 03, 2016 -

Hoffman Lexus responded

Neda, Thank you for choosing Hoffman Lexus for your recent purchase! We are so pleased to read that Mark and Al provided an excellent experience. We look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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February 20, 2016

Last minute appointment We called to schedule a last minute service to attach a roof rack to our 2016 Rx 450h. Initially we were told that the day was booked. But when they More

by Spark32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Oct 03, 2016 -

Hoffman Lexus responded

Spark32, Thank you for trusting Hoffman Lexus to attach your roof rack. We are so pleased to read that Sarah was able to squeeze you in to ensure you could enjoy a day of skiing. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 20, 2016

auto body work George navigated my repair work expertly. He remained in contact with me throughout the process, updating me on his negotiations with the insurance co More

by JEFFCOHEN57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George
Oct 03, 2016 -

Hoffman Lexus responded

Hello JEFFCOHEN57, Thank you for choosing Hoffman Auto Body! We are so pleased to read that George provided a 5-star experience for you. We are committed to ensuring a seamless visit and appreciate you as our customer. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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February 20, 2016

Excellance Once again all I can say to best describe my experience is; comfortable, courtesy, patience, understanding and they actually listen to you. I love th More

by IWORSHIPGOD2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier, Sarah Gagnon
Oct 03, 2016 -

Hoffman Lexus responded

Hello IWORSHIPGOD2, Thank you for choosing Hoffman Lexus service. We are so pleased to read that Sarah and Monica ensured an excellent experience. We appreciate you and look forward to the opportunity to serve you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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