Hoffman Lexus | Page 113

Excellent Customer Service I'm a Hoffman Lexus Customer Since 1997, I'm on my 4th. Lexus ,No one Takes Care of you Like Hoffman Lexus! Monica Pelletetier as always took Great ca I'm a Hoffman Lexus Customer Since 1997, I'm on my 4th. Lexus ,No one Takes Care of you Like Hoffman Lexus! Monica Pelletetier as always took Great care of me and my RX ! RANDY D More

it was a pleasure You guys did a fantastic job. Service was a amazing. Definitely I would recommend my friends to buy ur lexuses it was a pleasure to bring my 07 lexus You guys did a fantastic job. Service was a amazing. Definitely I would recommend my friends to buy ur lexuses it was a pleasure to bring my 07 lexus is250 there More

Excellent customer service! Always a great job taking care of my vehicle! Would never bring my vehicle anywhere else. Always timely and efficient! Sarah Gagnon is always great to Always a great job taking care of my vehicle! Would never bring my vehicle anywhere else. Always timely and efficient! Sarah Gagnon is always great to work with! More

First Visit Addressed concerns I had. Had a loaner vehicle, as promised. I wasn't aware that oil did not have to be changed until ten thousand miles. Addressed concerns I had. Had a loaner vehicle, as promised. I wasn't aware that oil did not have to be changed until ten thousand miles. More

Micki Freeman Mickie is a great asset to Hoffman Lexus. Her attitude is great. She made me felt appreciated as a customer. Keep up the good work Mickie! Mickie is a great asset to Hoffman Lexus. Her attitude is great. She made me felt appreciated as a customer. Keep up the good work Mickie! More

Satisfactory Service advisor not aware of e-mail specials sent to customer. When you ask for the price of a service, the advisor randomly quotes unaware of discou Service advisor not aware of e-mail specials sent to customer. When you ask for the price of a service, the advisor randomly quotes unaware of discounts offered to the customers. Totally unacceptable knowing that he can charge whatever the customer accepts. Wait time for the car too long for rotation of tires, balancing and fixing punctured tire. More

Prompt, courteous service Service Advisor, Micki, asked all the right questions. She estimated the time needed for the service almost to the minute. Also met with Derek, th Service Advisor, Micki, asked all the right questions. She estimated the time needed for the service almost to the minute. Also met with Derek, the Tech Advisor, who helped us better understand how to use our RX 350's tech. equipment. Not only was he incredibly knowledgeable but he was also a pleasure to work with. He stayed with us until all of our questions were answered. All in all, Hoffman Lexus provided us with exemplary service. More

Excellent Experience Karan Singh provided me with a great customer services. He was very welcoming and able to answer all my questions. Since the first day, he made the Karan Singh provided me with a great customer services. He was very welcoming and able to answer all my questions. Since the first day, he made the process very smooth. Hoffman delivered the car to me and made sure that everything was in order. After almost a month of getting my car, they continue to offer a great customer service. More

Excellent overall experience Hoffman does it right: the staff is welcoming and knowledgeable, service is efficient, and the lounge is well-appointed. Tom Ryan was prepared for my Hoffman does it right: the staff is welcoming and knowledgeable, service is efficient, and the lounge is well-appointed. Tom Ryan was prepared for my visit and made the process smooth and comfortable. . Furthermore, he scheduled a pickup time that made it convenient for me to attend a new owners technology clinic that same evening. This is my second Hoffman Lexus, and I have not found a dealership that offers a better overall experience. More

30000 Mile Check Up and then some Bob did a great job walking me through the standard items that would be taken care of as part of the 30,000 mile service. After the service was comple Bob did a great job walking me through the standard items that would be taken care of as part of the 30,000 mile service. After the service was completed I mentioned to Bob, that someone had slightly scraped the drivers door while I was parked at Bradley Airport a few weeks ago. He asked if I had a little more time to see if someone could do a little wet-sanding on the car. It looks great and I left with a huge smile on my face. The Hoffman team came through for me. More