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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

February 17, 2016

Excellent work done from the beginning to the end. As it was stated above, the services from the service representatives to the mechanic in the machine shop are excellent. Especially, I was very much s More

by YI.KANG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Berube. Bill Larson. Richar Rice., Walter Pethick, Al Ramos, Bob DiNapoli
Mar 08, 2016 -

Hoffman Lexus responded

Hi YI, Thank you for choosing Hoffman Lexus service! We are pleased to read that your experience was excellent from beginning to end. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 17, 2016

Bob DiNapoli Excellent service for vehicle and customer treatment - as always. Reasonable time to service the vehicle and timely notification when the vehicle work More

by FBURR37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Jones, Bob DiNapoli
Mar 08, 2016 -

Hoffman Lexus responded

Hi RBURR37, Thank you so much for your feedback and continued trust in Hoffman Lexus to keep your vehicle in excellent condition. We look forward to seeing you again next time. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 17, 2016

2013 GS350 purchase with Tom Ryan Bought a used car with Tom Ryan as my sales person. Tom is a former Marine who will work with you from the minute he sees you till the keys are in yo More

by 2nd time GS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Micki Freeman, Tom Ryan
Mar 08, 2016 -

Hoffman Lexus responded

Hi 2nd time GS, Thank you for choosing Hoffman Lexus and sharing your feedback on Tom. He is committed to ensuring your experience is seamless and exceptional every step of the way. We are pleased to hear your GS is performing well in the New England weather. We look forward to seeing you again when your Lexus is in for service. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 16, 2016

Great Experience I had a great experience with Hoffman Lexus and have already recommended them to my family! I have two Lexus trucks and have had challenging serv More

by mjbasileo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Feb 23, 2016 -

Hoffman Lexus responded

Hello mjbasileo, Thank you for choosing Hoffman Lexus and sharing your experience with your family! We value what our customers have to say and truly appreciate that you commute an hour away from your home to service your vehicle with us. Our staff is here to ensure your vehicle is running safely and efficiently at every visit. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 16, 2016

Drove 150 miles to deal withhoffman Excellent service and attentive and friendly employees. Bought my first Lexus in 2004 and had years of excellent service. I drive 150 miles to servic More

by bobdir9
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Tom Ryan
Feb 23, 2016 -

Hoffman Lexus responded

Hi bobdir9, Thank you so much for traveling 150 miles to have your Lexus serviced with us at Hoffman. We are committed to providing the highest level of customer service and are pleased to read that you have had years of excellent service. We appreciate your customer loyalty and look forward to your next scheduled maintenance. Sincerely Sara Scribner, Reputation Management Specialist, Hoffman Auto Group, Driven by Trust.

February 15, 2016

Warm and friendly upon entering for service. Always warm and friendly car is ready when needed. When entering for service, they are there waiting for you. I've needed a loaner and they always ha More

by RSAX2ASAX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Feb 23, 2016 -

Hoffman Lexus responded

Hello RSAX2ASAX, Thank you so much for your feedback and continued trust in Hoffman Lexus to keep your vehicle in excellent condition. We look forward to seeing you again next time. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 15, 2016

Thorough and professional service Part of the reason that we buy our vehicles at Hoffman Lexus in the first place is their outstanding service department. The service is first rate, k More

by 61emast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Feb 23, 2016 -

Hoffman Lexus responded

Hi 61emast, Thank you for choosing Hoffman Lexus service and sharing your feedback! You satisfaction is extremely important to us and we are pleased to read that Bob made you feel at home. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 15, 2016

Extremely accommodating My Weimaraner Sammy goes everywhere with me, including to my service appointment at Hoffman Lexus. Everyone was gracious and accommodating, making i More

by EDISONCOATINGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Feb 23, 2016 -

Hoffman Lexus responded

Hi EDISONCOATINGS, Thank you for trusting Hoffman Lexus for your 10,000 mile service. Our team is here to ensure your vehicle is running safely and efficiently. We appreciate you sharing your feedback and bringing Sammy with you so that we can get our puppy fix! We look forward to seeing you and Sammy again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 15, 2016

Smooth Delivery Karan and Ramos handled the things very smoothly .The positive attitude towards sailing the vehicle is really appreciated . Also the smooth delivery o More

by SAMAYSHRI_24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Karan Singh
Feb 23, 2016 -

Hoffman Lexus responded

Hello SAMAYSHRI_24, Thank you for choosing Hoffman Lexus for your recent purchase. We are thrilled you stopped by and worked with our team to find exactly what you wanted. Any time you have a question or service need for your vehicle just let us know. We are here to help keep things running wonderfully for the years ahead. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 15, 2016

Exceptional Service I went to Hoffman Lexus of East Hartford for my first service a few days ago and was more than pleased with their service. I was treated with the utmo More

by KARAFAZZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Feb 23, 2016 -

Hoffman Lexus responded

Hello KARAFAZZ, We appreciate your feedback on Mike and Monica and are pleased to hear that you experience exceptional service. Your satisfaction is important to our team and we are glad you enjoyed our customer lounge. Thank you for choosing Hoffman Lexus service and sharing your story! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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