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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

February 15, 2016

Very good Sarah was very professional yet personable. Due to the weather being very cold the service dept. was unable to wash the car. However Sarah offered t More

by LOWPAINT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Feb 23, 2016 -

Hoffman Lexus responded

Hi LOWPAINT, Thank you for trusting Hoffman Lexus with your service needs! We are dedicated to providing excellent and efficient services. We appreciate you and will be happy to give your car a nice wash when it is convenient for you. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 14, 2016

Exceptional and Courteous Service I called in to schedule an appointment to have my vehicle appraised as I was interested in another vehicle in their inventory. To my surprise I was no More

by Alicialoves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Singh, Al Ramos
Feb 23, 2016 -

Hoffman Lexus responded

Hi Alicialoves, We appreciate you providing your feedback on working with our internet coordinator Karan. Our Lexus staff is dedicated to providing an excellent and seamless experience. We are pleased to read you were able to drive away the same day with your new vehicle. Let us know any time you have questions or service needs. Thank you for choosing Hoffman Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 14, 2016

No buyers remorse Customer service was excellent! Mark was the best- so easy to work with and went out of his way to make the transaction effortless. Best dealership ex More

by Ivana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Pfahler
Feb 23, 2016 -

Hoffman Lexus responded

Hello Ivana, Thank you so much for choosing Hoffman Lexus for your recent purchase with mark. We are pleased to read that your experience was seamless. We trust you are loving your new Lexus and look forward to seeing you again at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 14, 2016

Sarah Gagnon to the rescue Once again Sarah Gagnon came to my rescue for the second time in less than a week. I hit a curb and did slight damage to the wheel in my 2015 GS 350 w More

by HARVEYSINCE92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BOb Dinapoli was also very helpful in giving advice. , Sarah Gagnon
Feb 23, 2016 -

Hoffman Lexus responded

Hi HARVEYSINCE92, Thank you for sharing your feedback on our service advisor Sarah Gagnon. She is committed to providing you with an exceptional experience and getting your GS350 back on the road quickly. We value what our customers have to say and thank you for sharing your story. We look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 14, 2016

Excellent Tom Ryan is the finest car sales man. He is very proessional and friendly. He was a pleasure to work with. I would definitely go back to Tom for a fut More

by HappyLexusOwner
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Tom Ryan
Feb 23, 2016 -

Hoffman Lexus responded

Hi HappyLexusOwner, We are pleased to read your feedback about your recent Lexus purchase with our sales consultant Tom Ryan. I have shared your comments with him and Peter. They are a great team ensuring your experience is excellent and you are ready to hit the road in your new car. Thank you for choosing Hoffman Lexus. We look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 13, 2016

Terrific the RX350 runs like a top! The service is always prompt, They fix any problems then check out the car completely. In addition the repair bills are always reasonable. All service More

by ramendola1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Monica Pelletier
Feb 23, 2016 -

Hoffman Lexus responded

Hello ramendola1, Thank you for choosing Hoffman Lexus to keep your RX350 well maintained and running efficiently. Our service team is always here address any questions or concerns you have with your vehicle. We look forward to seeing you at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 12, 2016

First Lexus Excellent buying experience. Kevin, my sales rep. listened to my needs and delivered! No high pressure. Rebecca & Derek very helpful demonstrating More

by ASNYDER2
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek-service/technology, Sebastian Chodulski, Kevin Schoffield, Al Ramos, Rebecca Halprin
Feb 23, 2016 -

Hoffman Lexus responded

Hi ASNYDER2, Thank you for choosing Hoffman Lexus to purchase your first Lexus! We are committed to providing the highest level or customer service and are thrilled to read that you had an excellent experience. We appreciate your comments on our team and are here for you when ever you have questions or concerns. We look forward to seeing you again next time. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 12, 2016

Professional and competent A high quality experience from start to finish . A great deal , attentive service and attention to detail. Tom Ryan is the consumate sales professiona More

by GSSACK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Warriner, Peter Quagliaroli, Tom Ryan
Feb 23, 2016 -

Hoffman Lexus responded

Hello GSSACK, Thank you for choosing Hoffman Lexus! Tom Ryan is devoted to providing the highest level of customer service from start to finish. We trust you are loving your new Lexus and look forward to servicing it for you to keep it running beautifully for the years to come. Thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 12, 2016

Service with Loaner Monica did a great job. Fast, efficient, friendly service and the loaner car was immediately available. Service was done faster than I expected and my More

by WCOSCARELLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Feb 23, 2016 -

Hoffman Lexus responded

Hello WCOSCARELLI, We are pleased to hear that Monica and our service team provided a quick and efficient service visit. Your satisfaction is our top priority and we thank you for choosing Hoffman Lexus service. We look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 11, 2016

Bob DiNapoli - 5 star Lexus Service Agent Bob, without fail, has always assured my Lexus service experience over the last 12 years has been extraordinary from start to finish. His skills exte More

by Nancy Nordheim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Feb 23, 2016 -

Hoffman Lexus responded

Hi Nancy, Thank you for choosing Hoffman Lexus service and sharing your 5-star experience. We appreciate your customer loyalty for the past twelve years and are pleased to read your comments on Bob. He is always happy to ensure you have an exceptional experience at every visit. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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