Hoffman Lexus

2013 GS350 purchase with Tom Ryan Bought a used car with Tom Ryan as my sales person. Tom is a former Marine who will work with you from the minute he sees you till the keys are in yo Bought a used car with Tom Ryan as my sales person. Tom is a former Marine who will work with you from the minute he sees you till the keys are in your hands. I test drove both the RX and GS on the highway and a few days later came in to negotiate a buy. Tom made the process go very smoothly in spite of my limited availability of funds. Didn't want to get caught up in a back and forth haggling process and I didn't. Upgraded from my 2001 GS to get a newer model. In my first three days of ownership the car has performed well in snow, ice, heavy rain, and finally some sun. Only disappointment is that the navigation system is not as good as the free one on my smart phone. More

Great Experience I had a great experience with Hoffman Lexus and have already recommended them to my family! I have two Lexus trucks and have had challenging serv I had a great experience with Hoffman Lexus and have already recommended them to my family! I have two Lexus trucks and have had challenging service experiences at at other Lexus dealerships. As a result, I stopped taking my trucks to them for any work. I took a chance last week with a tire pressure issue and called Hoffman Lexus for an appointment. I was extremely happy with their feedback and the outcome. While Hoffman is an hour from my home, I am glad I found a dealer in CT that was a pleasure to visit and work with and I have every intention of returning to Hoffman for future work when needed. Thank you so much!!! PS Hopefully I will find my next truck at this location as well! More

Drove 150 miles to deal withhoffman Excellent service and attentive and friendly employees. Bought my first Lexus in 2004 and had years of excellent service. I drive 150 miles to servic Excellent service and attentive and friendly employees. Bought my first Lexus in 2004 and had years of excellent service. I drive 150 miles to service my car because they have never let me down More

Thorough and professional service Part of the reason that we buy our vehicles at Hoffman Lexus in the first place is their outstanding service department. The service is first rate, k Part of the reason that we buy our vehicles at Hoffman Lexus in the first place is their outstanding service department. The service is first rate, knowledge of the vehicles is outstanding, technology updates are installed in a timely manner, and the customer service is friendly and professional. As usual, Bob DiNapoli was professional, yet made me feel at home while my vehicle was serviced. More

Very good Sarah was very professional yet personable. Due to the weather being very cold the service dept. was unable to wash the car. However Sarah offered t Sarah was very professional yet personable. Due to the weather being very cold the service dept. was unable to wash the car. However Sarah offered to wash the car once the weather warmed up. That offer was quit a surprise. K More

Warm and friendly upon entering for service. Always warm and friendly car is ready when needed. When entering for service, they are there waiting for you. I've needed a loaner and they always ha Always warm and friendly car is ready when needed. When entering for service, they are there waiting for you. I've needed a loaner and they always have one . More

Smooth Delivery Karan and Ramos handled the things very smoothly .The positive attitude towards sailing the vehicle is really appreciated . Also the smooth delivery o Karan and Ramos handled the things very smoothly .The positive attitude towards sailing the vehicle is really appreciated . Also the smooth delivery of the vehicle and finance formalities are handled very fine.I am really happy to purchase the vehicle from the Dealer and Karan. Regards Samay More

Extremely accommodating My Weimaraner Sammy goes everywhere with me, including to my service appointment at Hoffman Lexus. Everyone was gracious and accommodating, making i My Weimaraner Sammy goes everywhere with me, including to my service appointment at Hoffman Lexus. Everyone was gracious and accommodating, making it a pleasure to get my 10,000 mile service completed. They got me in and out quickly, and Sammy enjoyed all the attention he got from Hoffman staff who came to pet him. Thanks, guys! More

Exceptional Service I went to Hoffman Lexus of East Hartford for my first service a few days ago and was more than pleased with their service. I was treated with the utmo I went to Hoffman Lexus of East Hartford for my first service a few days ago and was more than pleased with their service. I was treated with the utmost kindest and respect by the staff and was in and out as quickly as possible. The waiting area was equipt with refreshments and wifi so that I could work on my computer while I waited. I would highly recommend it to others. More

Excellent Tom Ryan is the finest car sales man. He is very proessional and friendly. He was a pleasure to work with. I would definitely go back to Tom for a fut Tom Ryan is the finest car sales man. He is very proessional and friendly. He was a pleasure to work with. I would definitely go back to Tom for a future car purchase/lease. More