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Hoffman Lexus
East Hartford, CT
1,620 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,620 reviews
February 12, 2016
Professional and competent A high quality experience from start to finish . A great deal , attentive service and attention to detail. Tom Ryan is the consumate sales professiona A high quality experience from start to finish . A great deal , attentive service and attention to detail. Tom Ryan is the consumate sales professional . I will be back for my next vehicle. More
by GSSACK
Verified CustomerEmployees Worked With
Kevin Warriner, Peter Quagliaroli, Tom Ryan
February 12, 2016
Service with Loaner Monica did a great job. Fast, efficient, friendly service and the loaner car was immediately available. Service was done faster than I expected and my Monica did a great job. Fast, efficient, friendly service and the loaner car was immediately available. Service was done faster than I expected and my car was immediately available when I arrived back at Lexus. More
by WCOSCARELLI
Employees Worked With
Monica Pelletier
February 11, 2016
Bob DiNapoli - 5 star Lexus Service Agent Bob, without fail, has always assured my Lexus service experience over the last 12 years has been extraordinary from start to finish. His skills exte Bob, without fail, has always assured my Lexus service experience over the last 12 years has been extraordinary from start to finish. His skills extend from Lexus technical knowledge to understanding & exceeding customer expectations. A finer representative of the Lexus & Hoffman brands cannot be found! More
by Nancy Nordheim
Employees Worked With
Bob DiNapoli
February 10, 2016
Responsive and attentive! Pleased with service and customer focus. Service agent provided clear and concise statement of service and expected cost as well as promised time of Pleased with service and customer focus. Service agent provided clear and concise statement of service and expected cost as well as promised time of delivery. More
by WNIEVES
Employees Worked With
Delton (driver), Sarah Gagnon
February 09, 2016
Friendly, Helpful, Knowlegeable Sales People The first time I walked into the dealership I was greeted by everyone. I was looking for a person that actually worked at Avon, but Woody Hammonds vol The first time I walked into the dealership I was greeted by everyone. I was looking for a person that actually worked at Avon, but Woody Hammonds volunteered to help me. He showed me all the cars in my price range and took me out on a test drive in a Lexus that was of interest to me. I said that I would think about it overnight - there was absolutely no pressure sales tactics. The next day Woody found another car with less miles on it and went to Avon to bring it to East Hartford for me to test drive. This Lexus was the car for me. We quickly negotiated a good price with Sebastian Chodulski, the Sales Manager. Al Ramos, the Business Manager, was very helpful in explaining the warranty and speedily processing the paperwork. Woody called me to let me know everything was ready before picking the car up. When arriving Woody spent considerable time to show me how everything worked in the car. This was a very pleasant buying experience!!!! More
by HARGRAVESDD
Employees Worked With
Sebastian Chodulski, Al Ramos, Foy Woody Hammonds
February 08, 2016
Excellent customer service Very easy to deal with from setting the appointment to receiving the car to providing the loaner 2 taking care of all issues described. Car was in gre Very easy to deal with from setting the appointment to receiving the car to providing the loaner 2 taking care of all issues described. Car was in great shape and ready when promised would go back to this deal alert every time. More
by JEMOORE67
Employees Worked With
Lindsay Fenton
February 08, 2016
Service was not what I had hoped for I wen to your dealership on January 30, 2016 to look at a Lexus RX 350. We were not expecting to purchase a car that day, so we did not have a checkb I wen to your dealership on January 30, 2016 to look at a Lexus RX 350. We were not expecting to purchase a car that day, so we did not have a checkbook or anything else on us. We did happen to fine one we like so we did decide to purchase it. That when the service went down hill. The salesman wanted the sale for his end of the month numbers, and wanted to drive the car off the lot that day even though we were not prepared to do so. It was also Saturday PM and the insurance company was closed. Even with this the salesman was sure we could get it done that day. Since we live in MA, we were not able to drive home to get our checkbook. We indicated that we wanted to put $15,000 down and we didn't want to finance over 36 months. So the salesman said to be back at 5, and we would complete everything. We finally met with the business manager after 530. The business manager had no idea we wanted to put anything down on the car and also said that since we wanted to use a debit card, since we didn't have our checkbook, there would be a 3% charge on any down payment over $4000. This did frustrate me since if I knew that before I wouldn't not have spent all day at your dealership wasting a day of there. The business manager also seemingly did not understand the difference between putting $15,000 down versus putting $4000 down as for the monthly payment. I felt like I was forced into something I did not want to do, and the whole time I was their to convenience Hoffman auto instead of vice versa. Then I find out that Hoffman can not find the title of my car. You were nice enough to provide a loaner to me, but it makes no sense that it takes over a week to find a title of a car you are selling????? To be fair there were some positives, the salesman seems to be a nice person and was knowledgeable about the vehicle. Also there were things out of Hoffman's control and I realize that as well. Also we did receive some prompt follow up from Sebastian when we called not knowing our salesman was in the hospital. However, overall I felt like a number and not a customer who was valued. More
by gperl
Employees Worked With
Sebastian Chodulski, Walter Pethick, Al Ramos
February 06, 2016
excellent service I am so pleased with Hoffman Lexus. I have an older Lexus and trust them with all repairs. They have always treated us fairly. I would not go anywher I am so pleased with Hoffman Lexus. I have an older Lexus and trust them with all repairs. They have always treated us fairly. I would not go anywhere else for service on the car. More
by DBLMKL
Employees Worked With
Bob DiNapoli
February 05, 2016
Great service appointment from start to finish! Thanks for a service experience with absolutely no drama! From arrival and check in with Sarah, through the confirmation of a successful reset of the Thanks for a service experience with absolutely no drama! From arrival and check in with Sarah, through the confirmation of a successful reset of the RES+ system to vehicle pick up it all went smoothly. Thanks! More
by CPK
Employees Worked With
Sarah Gagnon
February 05, 2016
Great customer service All was good. Thank tiu getting me a loaner last minute. It was very approached!! And a new car to be checking out!! The people at the All was good. Thank tiu getting me a loaner last minute. It was very approached!! And a new car to be checking out!! The people at the More
by GAYLEDENNEHY
Employees Worked With
I thought it was Erin?
