Hoffman Lexus

Exciting experience Eddie was friendly and helpful selling us our RC350 sports car in a snow storm last week. He listened to what we wanted going into the showroom to Eddie was friendly and helpful selling us our RC350 sports car in a snow storm last week. He listened to what we wanted going into the showroom to purchase an SUV and deciding on our little black sports car. Great choice...Thank You. More

Service Team The Hoffman Service team has always been extremely helpful and accommodating. I have never had a bad visit. I original purchased my 2009 Lexus from The Hoffman Service team has always been extremely helpful and accommodating. I have never had a bad visit. I original purchased my 2009 Lexus from this dealership, and would not take it anywhere else. Throughout my time there yesterday, I was regularly updated on the service time, and what still needed to be fixed. I recommend Hoffman Lexus to anyone researching a car purchase, and do so especially because of their service department. Sarah Gagnon was my service associate this time, and she did a fantastic job. I had a serious issue with my engine, and originally agreed to the diagnostic charge associated with this. Based on initial assessment, upon arrival, they waived this charge. I was extremely impressed by this response. I love my Lexus, and will continue to have Hoffman service my vehicle. More

I love the service! The staff is respectful and I love the treatment you receive from the Spanish young man that assists when you enter service and leave. He is such a sw The staff is respectful and I love the treatment you receive from the Spanish young man that assists when you enter service and leave. He is such a sweetheart. I appreciate that my car is always washed and cleaned. Thank you for ultimate customer service! Respectfully, Zuehailie Gardner More

Outstanding service experience I arrived for my appointment for an oil change,tire rotation and overall check up on my Lexus.I brought a couple of air filters I had purchased and as I arrived for my appointment for an oil change,tire rotation and overall check up on my Lexus.I brought a couple of air filters I had purchased and asked that they be installed as well as check the air pressure in the tires because the sensor light had been on.Not only did they address all my concerns in about an hour & a half,but I was treated to very comfortable seating with a tv offering the news,cold beverages and a light snack. I felt like they valued me as a customer. Thank you Hoffman Lexus. :) More

great experience I cant begin to tell you how great this dealership is,i told Walter what i was looking for and the amount i wanted to spend and within one day i had I cant begin to tell you how great this dealership is,i told Walter what i was looking for and the amount i wanted to spend and within one day i had the car i wanted for my wife.The salesman that i dealt with was Tom Ryan who took us step by step through the whole sale.He answered any questions we asked and also helped us get the financing to purchase vehicle.I have already spread the word that if you want good service and a great car go to Hoffman Lexus in East Hartford. More

working with Mark was wonderful. He added no pressure but a I would recommend this dealership always. Highly recommend it. Great people, beautiful inventory and excellent service. Pleasant environment and every I would recommend this dealership always. Highly recommend it. Great people, beautiful inventory and excellent service. Pleasant environment and everyone there tries their best to see that everyone who walks in comfortable and being attended to. More

Recommend to friend and family. This is good location for sales and service. And good staff members. Than if any friend and family looking any vehicle than recommend to you . This is good location for sales and service. And good staff members. Than if any friend and family looking any vehicle than recommend to you . More

Good customer service always makes the difference. I came in for a 25,000.miles service on my RX 350. I was scheduled a loaner but was told by the young woman who checked the car in that only a sadan I came in for a 25,000.miles service on my RX 350. I was scheduled a loaner but was told by the young woman who checked the car in that only a sadan was available at that time, which I really did not prefer, but did not say so. When Sarah began her work with me, I found her to be pleasant, efficient and present. Just as we were walking out for her to take me to the loaner, she asked if I would prefer an RX 350? Of course! She checked the board, and one was available. I appreciated the fact that although she had already did the paper work for the sadan loaner, Sarah checked in with me as the customer to see if I was indeed satisfied. I wasn't until she did that one small gesture. More

Great Business The Service Department at Hoffman Lexus was excellent. I dropped off my Car and Services were performed and delivered as promised. Thanks, Lexus Servi The Service Department at Hoffman Lexus was excellent. I dropped off my Car and Services were performed and delivered as promised. Thanks, Lexus Service.I would recommend to all my friends and family. More

Not only is the car great, the service is just as great. I bought my fourth Lexus recently and would not consider buying any other car, nor would I consider buying it from any other dealer than Hoffman Lexus I bought my fourth Lexus recently and would not consider buying any other car, nor would I consider buying it from any other dealer than Hoffman Lexus. Given that I'm a woman who is not very car knowledgeable, I count of my dealer to provide excellent services and over the years I have NEVER been disappointed! More