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Hoffman Lexus

East Hartford, CT

4.6
1,619 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,619 reviews

September 17, 2015

Easy Experience Everyone was extremely polite and there was no pressure which made the experience very pleasurable. They were able to work with me on my situation as More

by matt1022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Lindsay Fenton, Ethan Williamson
Sep 22, 2015 -

Hoffman Lexus responded

Hi Matt1022, Thank you for choosing Hoffman Lexus for your recent purchase. We are pleased to hear your experience was seamless from start to finish. We look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 14, 2015

VERY IMPRESSIVE As a first time Lexus owner, I am impressed with the dealership. The way customers are treated is really second to none. I am not a fan of car-shopp More

by msriccio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Rick Gomez
Sep 22, 2015 -

Hoffman Lexus responded

Hello msriccio, Thank you for choosing Hoffman Lexus for the purchase of your first Lexus. We appreciate your feedback on working with Rick, Al, Rebecca and Derrick. Our Lexus staff is committed to ensuring you have an exceptional experience. We are pleased to hear that you experienced the same service before and after your purchase. We trust you are loving your new Lexus and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 14, 2015

Relaxed The Hoffman dealership is a comfortable environment when selecting a Lexus. Our purchase was made quickly and professionally. Tom knew what we neede More

by RCG619
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kevin Schoffield, Al Ramos, Rebecca Halprin, Tom Ryan
Sep 22, 2015 -

Hoffman Lexus responded

Hi RCG619, Thank you for choosing Hoffman Lexus. We appreciate your positive comments on working with our sales consultant Tom. Your satisfaction is important to our team. We trust you are loving your new Lexus and look forward to servicing it for you to keep it running beautifully. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 08, 2015

Great staff and excellent experience Staff was great and able to get me a great price on a new Lexus RX 350. They made my car buying experience great! I would highly recommend buying from More

by Chelsey918
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick
Sep 23, 2015 -

Hoffman Lexus responded

Hello Chelsey918, Thank you for choosing Hoffman Lexus for your recent purchase of the beautiful RX350. We are thrilled to hear you had an excellent experience with our wonderful staff. We look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 05, 2015

A great car buying experience! This was our first SUV buying experience and after test driving the Lexus we decided to move forward. A special thanks to Tom Ryan from Sales who was More

by car4us
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Tom Ryan
Sep 23, 2015 -

Hoffman Lexus responded

Hello car4us, We are pleased to hear that your first SUV buying experience was great! Thank you for your feedback on our sales consultant Tom Ryan. We love to hear you are loving your new Lexus and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 01, 2015

dishonest service My experience was a big disappointment. They took my elderly moms money but then did not fix the problem. Service employee wanted to charge me more to More

by lexus2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Monica Pelletier
Sep 16, 2015 -

Hoffman Lexus responded

Hello lexus2015, Thank you for your choosing Hoffman Lexus and sharing feedback with us about your recent visit. We sincerely apologize that the visit did not meet your expectations at our service department. I have been informed by our service manager that we repaired a noticeable leak in your vacuum lines and gas cap at no cost because we had spare vacuum lines. Our service department was diligent in performing only what was necessary to minimize your cost. The difference in price that you mention is what the vacuum lines would have cost if you had been charged. It was also noted on your receipt that the light may come back on again. Our service advisor, Monica, has offered to have us look at the vehicle again at no charge and our service manager, Craig Tracey has left a couple messages. Craig would like to speak with you and set up an appointment to address the concerns you have about your vehicle. We want to ensure you are satisfied. He can be reached at (860) 290-6120. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 01, 2015

As good as it gets Just drove off with my second Lexus from Hoffman Lexus. They make it easy. They make it fair. They make it a pleasure to lease a car. Karan and Pete More

by mememememe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Karan Singh
Sep 23, 2015 -

Hoffman Lexus responded

Hi mememememe, Thank you for continuing to choose Hoffman Lexus. We appreciate your feedback on Karan, Peter and Nicole. They are a great team that is dedicated to providing an excellent experience. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 01, 2015

Outstanding out of the gate, but race to the finish is... So far so great! Jessica and Ryan are an outstanding representation, of what customer service is all about. I'm purchasing a Pre-Owned 2012 Honda Pi More

by Geo_one
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica , Kevin Warriner, Sebastian Chodulski, Ryan Mendez, Al Ramos
Sep 11, 2015 -

Hoffman Lexus responded

Hello Gianna, We sincerely apologize for your frustration with your recent experience with us. We are committed to providing the highest level of customer service every time you visit any of our Hoffman dealerships. We are pleased to hear that you had a positive experience >with Jessica and Ryan. Our Lexus team is dedicated to providing an exceptional experience. We know how important it is to have your new vehicle running safely and efficiently upon delivery and we thank you for your patience while we addressed your concerns. In regards to the safety of your vehicle¹s tires, I have been informed by our sales director, Kevin Warriner that they passed the safety inspection performed by our certified technicians as well as the unbiased second opinion done by our competitor. Although you have previously declined his offer, Kevin is still willing to have you and our technician take your vehicle to another third party location for an additional inspection. Kevin would be happy to speak with you if you have further questions. He can be reached at (860) 525-3987. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

August 30, 2015

Excellent service!! The experience in buying my first Lexus was the best. From the time I got in to Hoffman dealership I experienced nothing but kindness, and I felt very More

by Reyomar2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Peter Quagliaroli
Sep 23, 2015 -

Hoffman Lexus responded

Hi Reyomar2, Thank you for choosing Hoffman Lexus for the purchase of your first Lexus. We are pleased to hear you experienced excellent service from Raj, Walter and Peter. Your satisfaction is important to us and we trust you are enjoying your new Lexus. See you at your next scheduled service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

August 25, 2015

Outstanding Experience I most recently purchased a Lexus ES 35O from Hoffman Lexus. From the first minute I arrived I felt very comfortable and happy that I chose Hoffman. T More

by NavyPa2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Tom Ryan
Sep 23, 2015 -

Hoffman Lexus responded

Hello NavyPa2010, We are thrilled to read you had an outstanding experience purchasing your new Lexus ES350. Thank you for trusting the knowledge and dedication of our sales consultant Tom to ensure you were comfortable with your car. We look forward to seeing you again. Thank you for choosing Hoffman Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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