Hoffman Lexus

Outstanding out of the gate, but race to the finish is... So far so great! Jessica and Ryan are an outstanding representation, of what customer service is all about. I'm purchasing a Pre-Owned 2012 Honda Pi So far so great! Jessica and Ryan are an outstanding representation, of what customer service is all about. I'm purchasing a Pre-Owned 2012 Honda Pilot. Yes I know they're a Lexus dealer. But the car was a trade in. I don't live in the area of the dealership. (About 100 miles away) So I had to work everything out via correspondence and phone. What a team! I have to say, of all the dealers that I have dealt with over the years, this has been the best experience so far. My son and I are excited, to find out when to pick up the the vehicle. I will keep all posted on the rest of the process. Tune in.... 09/01/2015 UPDATE: We used a one way rental, to get to Hoffman. It wasn't clear, if we were taking the vehicle, the day that my son and I arrived at Hoffman. There was a few issues with the DMV in Massachusetts, and my insurance provider. But Ryan was working that all out. Keep in mind I was buying the vehicle 'sight unseen'. I took a leap of faith with Hoffman. The truck was in very good shape. Needed to be cleaned up on the inside and detailed. The rear cargo cover needed to be fit into the vehicle still. And a few body details needed to be managed. All this was addressed by Ryan and his sales manager. Price was fair, but compared to comparable 'Certified' vehicles in the same area, the price was a bit higher than average. Because the vehicle was not ready to be taken home, they put my son and I in a loaner. This I though, was very professional of them to offer, and very accommodating. Had a little snafu with some of the paperwork on VIN etching, but that was resolved quickly. About 5 days later I got the call that all was done. They drove my truck up to me 120 miles. They were fantastic for doing this. But there was some things that were lacking. The truck was NOT detailed as promised. Most of the body items were addressed and the listed 'Owed' items were addressed. The driver that delivered the vehicle, pointed out the condition of the tires which looked fine to me at first, but I'm not a mechanic or expert on this. When I went to inspect the vehicle, it failed. One inspection station would not even let me drive in. They said there were two major issues wrong. The front window tint. Which was 'wicked' dark. And the tread life on the tires. 2 inspection stations said the same exact thing. I called Ryan and Jim (in service) about what was going on. They arranged for a driver to bring me another loaner and take the truck in to address all issues. Detail the truck, remove the tint, replace the tires in question, a moderate sounding rattle from the headliner, a loose windshield molding, loose foam insulation in the fender causing a rubbing sound when opening and closing the door (Loose from the fender having been removed or an accident that was not reported). So there was a list. It did need a high beam headlight, but I just put that in myself since I was going to get it inspected at the time. So Jeff, one of the service representatives, came to swap vehicles. He looked over all the concerns and noticed the tires without saying a thing. "yes these should have never left the dealership." So I was at ease, that all would be taken care of, and the 'Trust', that they are driven by will shine through as it has. But I need to take away a star until I see what happens. Is Hoffman a 'diamond in the ruff', or just a 'lump of coal' like most dealers. More to come..... Stay tuned...... More

dishonest service My experience was a big disappointment. They took my elderly moms money but then did not fix the problem. Service employee wanted to charge me more to My experience was a big disappointment. They took my elderly moms money but then did not fix the problem. Service employee wanted to charge me more to fix the original problem. Conveniently mixed up billing... was first over $300.00 and after questioning this they "mysteriously" charged the originally quoted price($160.00). Basically changed a perfectly good gas cap and small vacuum hose for $160.00. neither fixed the problem. I brought my moms car here for "expert service" and they couldn't even diagnose it correctly. They want to sell you an overpriced piece of junk and then play bait and switch for any service....DO NOT GO HERE! More

As good as it gets Just drove off with my second Lexus from Hoffman Lexus. They make it easy. They make it fair. They make it a pleasure to lease a car. Karan and Pete Just drove off with my second Lexus from Hoffman Lexus. They make it easy. They make it fair. They make it a pleasure to lease a car. Karan and Peter and Nicole: Thank you! More

Excellent service!! The experience in buying my first Lexus was the best. From the time I got in to Hoffman dealership I experienced nothing but kindness, and I felt very The experience in buying my first Lexus was the best. From the time I got in to Hoffman dealership I experienced nothing but kindness, and I felt very welcomed by all the staff, also it was a very quick process to get everything done! A special thanks to Raj Upadhyay, Walter Pethick, and Peter Quagliaroli they were the ones who got me into my new car! I would definitely recommend this dealership to all my Family and Friends! More

Outstanding Experience I most recently purchased a Lexus ES 35O from Hoffman Lexus. From the first minute I arrived I felt very comfortable and happy that I chose Hoffman. T I most recently purchased a Lexus ES 35O from Hoffman Lexus. From the first minute I arrived I felt very comfortable and happy that I chose Hoffman. Tom Ryan's personal interest in my receiving the best that Hoffman Lexus could offer was quite apparant the minute we first met. He holds himself to high standards and expects to make sure that his customers receive the best professional care that Hoffman Auto has continuously given greater Hartford for four generations. Al Ramos explained the many options for warranty and finance on the vehicle in a very honest and down to earth manor. They both made my experience memorable and pleasant. I will come back to Hoffman Auto to purchase my next vehicle. Outstanding job gentlemen! More

My Third Lexus from Hoffman! I recently purchased my third Lexus from the professionals at Hoffman. The salesmen I dealt with in the past have retired so I walked into the dealers I recently purchased my third Lexus from the professionals at Hoffman. The salesmen I dealt with in the past have retired so I walked into the dealership not knowing anyone. I was quickly greeted by Kevin Schofield and we hit it off right away. Ethan Williamson took my keys and quickly assessed the value of my trade in. Kevin walked me through the nuances of the 2015 Lexus RX 350 F Sport. Bottomline the Hoffman team make the experience of purchasing a vehicle very easy and comfortable. They know their product and never try to sell you a vehicle option or coverage that does not make sense based on your individual driving habits and needs. I also had the privilege of working with Al Ramos to close the transaction. Al went above and beyond to get me the best terms and conditions for my purchase. If I had to describe Hoffman Lexus in one word it would be Teamwork! I would be remiss if I didn't include the Service Department in that comment. They are outstanding as well! More

Love my Lexus!! This is my third time leasing a car from Ryan Mendez at Hoffman Lexus. Ryan searched until he found me a car that went above and beyond my specific re This is my third time leasing a car from Ryan Mendez at Hoffman Lexus. Ryan searched until he found me a car that went above and beyond my specific requests! Ryan is very knowledgeable and makes the entire experience smooth and stress free. I never felt pressured or pushed into a decision. Rebecca was wonderful while showing me all the details of the car. Rebecca was patient and took the time necessary to make sure I knew and understood what every button did and how to use them! I wouldn't go anywhere else to buy a car! More

Great Experience! I bought a RX350 from Tom Ryan at Hoffman Lexus. Tom made the buying experience very easy. I would defiantly recommend Hoffman Lexus and Tom Ryan. I bought a RX350 from Tom Ryan at Hoffman Lexus. Tom made the buying experience very easy. I would defiantly recommend Hoffman Lexus and Tom Ryan. More

New Car, Great Experience My salesman Bill Jones and the finance person Al Ramos were amazing. Not once did I feel pressure and they listened to me and helped me get into a bea My salesman Bill Jones and the finance person Al Ramos were amazing. Not once did I feel pressure and they listened to me and helped me get into a beautiful, reliable car without getting in over my head which happens at other dealerships. They even have someone to help you program the car with the Bluetooth, seat adjustments and everything before you leave. This is my second car with them and I would not go anywhere else. More

Very happy with this dealer Excellent experience in buying a new Lexus. I would highly recommend Tom Ryan if you are looking for a Lexus. The Business Manager, Peter Quagliaroli Excellent experience in buying a new Lexus. I would highly recommend Tom Ryan if you are looking for a Lexus. The Business Manager, Peter Quagliaroli, made signing all the paperwork very easy. More