Back

Hoffman Lexus

East Hartford, CT

4.6
1,619 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

Directions

By Type

Showing 1,619 reviews

August 02, 2015

Hoffman Lexus IS Home My husband and I have purchased numerous cars here. In a moment of rash decision, my last car came from a different dealership and, sadly, was not a L More

by LexusLover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Warriner, Peter Quagliaroli, Tom Ryan
Sep 23, 2015 -

Hoffman Lexus responded

Hello LexusLover, Thank you for choosing Hoffman Lexus. We are touched to read that our store feels like home when you visit us. We value what our customers have to say and are happy to have you back. We are here for you and are committed to providing you with an exceptional experience every time. We look forward to your next visit! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

August 01, 2015

a pue pleasure Everything was perfect, from the first phone call to the delivery. Tom Ryan was great. I would highly recommend him and the Hoffman company is the bes More

by JB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Warriner, Peter Quagliaroli, Karan Singh, Tom Ryan
Sep 23, 2015 -

Hoffman Lexus responded

Hi JB, Thank you for choosing Hoffman Lexus. We are pleased to hear your experience with Tom Ryan was seamless from start to finish. Thank you for sharing your story. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 31, 2015

Meet and exceed your expectations For a first-time service visit on my pre-owned, I was impressed by the warm welcome, great breakfast and lounge, no-cost oil change, on time work, cle More

by KMASON0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Jones, Lindsay Fenton
Sep 23, 2015 -

Hoffman Lexus responded

Hi KMASON0, Thank you for choosing Hoffman Lexus. We are always pleased to hear when your expectation are not only met but exceeded. Our Lexus team is committed to providing exceptional service and ensuring your vehicle is running safely and efficiently. We appreciate you and look forward to your next visit with us. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 31, 2015

Lexus RX350 purchase I finalized the purchase of my Lexus RX350 last night and could not be happier. The car is beautiful and was delivered to me as promised. This is the More

by anita.dziedzic55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Peter Quagliaroli, Foy Woody Hammonds
Sep 23, 2015 -

Hoffman Lexus responded

Hi anita.dziedzic55, Thank you for choosing Hoffman Lexus for the purchase of your new RX350. We value what our customers have to say and thank you for continuing to work with our sales consultant Woody. We trust you are loving your new Lexus and look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 31, 2015

Very friendly and welcoming The staff is very welcoming and friendly they get everything done in a timely manner and make sure you don't leave unhappy. I was very happy and satis More

by RDARLING860
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 23, 2015 -

Hoffman Lexus responded

Hello RDARLING860, Thank you for choosing Hoffman Lexus service. Our Lexus team is committed to ensuring you have a safe and efficient car and you are back on the road quickly. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 31, 2015

Work efficiently as a team to deliver best price and best se Good customer service. Work with you to deliver exactly what you are looking for at a competitive price. Eddie has a capturing personality, Rebecca is More

by sara2171
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Kevin Schoffield, Al Ramos, Rebecca Halprin
Sep 23, 2015 -

Hoffman Lexus responded

Hi sara2171, Thank you for choosing Hoffman Lexus. Thank you for your wonderful feedback on our Lexus team. They are committed to ensuring you have an exceptional visit with us every time. We are pleased the process was efficient and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 30, 2015

Excellent service Oil change and brake service. Additionally, an old chip in my windshield cracked. I called Jeff. He recommended a glass repair company and I was able More

by brededna83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 23, 2015 -

Hoffman Lexus responded

Hello brededna83, Thank you for trusting Hoffman Lexus service. Jeff is always happy to address any concerns with your vehicle to ensure it is running safely and efficiently. We appreciate you and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 30, 2015

Service Expectations Exceeded! Bumper to bumper warranty terms did not cover broken AC/heat vent knob on ES 350 with only 64K miles. After sharing my concerns, I was pleasantly su More

by HARTFORDEDUCATOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Craig Tracey, Micki Freeman, Karan Singh
Aug 14, 2015 -

Hoffman Lexus responded

Hi HARTFORDEDUCATOR, Thank you for choosing Hoffman Lexus for your vehicles service needs! We are thrilled to hear that your expectations were exceeded by our General Sales Manager, Sebastian and our Service Manager Craig. We know how frustrating it can be when something unexpectedly is broken. We appreciate that your confidence has been renewed and we look forward to servicing your vehicle for you. Thank you for sharing your story! See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 30, 2015

My Hoffman Experience I know very little about cars and find shopping for a car very stressful. In fact my last car I have enjoyed for 7 years and found the previous shoppi More

by Kristensteele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick
Sep 23, 2015 -

Hoffman Lexus responded

Hello Kristensteele, THank you for choosing Hoffman Lexus. We are so pleased to hear about your Hoffman experience. Our team is dedicated to ensuring you have an excellent experience. Thank you for trusting the knowledge and dedication of our sales consultant Walter to ensure you found your dream car. We trust you are loving your new Lexus and look forward to seeing you at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 30, 2015

100% Service - Start to Finish From the beginning (my referral to Hoffman Lexus by a friend) through the car selection process and the subsequent pricing, paperwork and car pickup ( More

by sfs250
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Tom Ryan
Sep 23, 2015 -

Hoffman Lexus responded

Hello sfs250, Thank you for choosing Hoffman Lexus for your recent purchase. Your satisfaction is important to us and we strive to ensure an exceptional experience from beginning to end. We look forward to servicing your new Lexus to keep it running beautifully. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

...
131
...