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Hoffman Lexus

East Hartford, CT

4.6
1,634 Reviews
When you choose Hoffman Lexus, you're choosing the dealership with the highest number of cumulative reviews of any dealer group in Connecticut. What makes us stand out? Our commitment to providing you the best service possible. With every service appointment, you'll receive a video inspection from your technician, showing you exactly what the issue is and how they'll fix it. Have you heard aboutHoffman at Home? It's our car shopping program that lets you complete every part of the car-buying process online. In store or online, Hoffman Lexus is here to help.
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750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,634 reviews

July 22, 2015

Friendly, dependable, honest service Always a pleasure to have my lexus serviced at Hoffman. Friendly,dependable, honest service reps.The waiting area is clean, modern,& comfortable. I wo More

by PROONEY9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Sep 24, 2015 -

Hoffman Lexus responded

Hello PROONEY9, Thank you for choosing Hoffman Lexus service. We value what our customers have to say and appreciate your positive feedback. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 22, 2015

Excellent Service! My recent trip to Hoffman Lexus service department was a great experience! I trust that my repairs were done professionally and I have confidence that More

by KJL571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2015 -

Hoffman Lexus responded

Hello KJL571, Thank you for choosing Hoffman Lexus for your recent service visit. Our staff is committed to ensuring your vehicle is running safely and efficiently. We trust you will have a wonderful time in Canada. Thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 22, 2015

Good and speedy service experience Everything was done quickly and Micki was great. One of the gentlemen from service also helped me chang car seats from my car to the loaner but I dont More

by HIMALI_SHAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 24, 2015 -

Hoffman Lexus responded

Hi HIMALI_SHAH, Thank you for choosing Hoffman Lexus. We are pleased to hear you had quick and efficient service. We truly apologize for the unpleasant smell in your loaner vehicle. Thank you for sharing that feedback with us, we will make sure that it does not happen again. We appreciate you and look forward to your next scheduled appointment. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

Beyond Pleased I would recommend this place to anyone and everyone! Wonderful service, super salesmen, very friendly, gave us advice and helped us get the car we rea More

by BRAVO.BEATA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 24, 2015 -

Hoffman Lexus responded

Hi BRAVO.BEATA, Thank you for choosing Hoffman Lexus for your recent purchase. We very much appreciate your feedback on working with our sales consultant Eddie. Our Lexus team is dedicated to giving an exceptional experience to ensure you find the perfect vehicle. We appreciate you and look forward to seeing you when your vehicle is in for scheduled service. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

new car 1st servvice very well organized, courteous staff, work completed on time, car washed and very clean, offered sandwith which was very good and unexpected. Service More

by BOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2015 -

Hoffman Lexus responded

Hello BOB, Thank you for choosing Hoffman Lexus for your vehicles first service. We are pleased to hear that your visit was quick, efficient and delicious! See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

Great Experiance Everyone was great they made leasing my new Lexus very easy and enjoyable Everyone one was very helpful, professional and were able to answer all qu More

by ROMANOSTACY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Schoffield
Sep 24, 2015 -

Hoffman Lexus responded

Hello ROMANOSTACY, Thank you for choosing Hoffman Lexus to lease your new vehicle. We love hearing that you have a great experience with our sales consultant Kevin. We appreciate you and trust you are loving your new Lexus. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Sep 24, 2015 -

Hoffman Lexus responded

Hello ROMANOSTACY, Thank you for choosing Hoffman Lexus to lease your new vehicle. We love hearing that you have a great experience with our sales consultant Kevin. We appreciate you and trust you are loving your new Lexus. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

Great service as always . I needed a slashed tire replaced with limited time to get it fixed due to my very busy schedule... and they fit me in same day. After checking my ot More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2015 -

Hoffman Lexus responded

Hi JR, Thank you for choosing Hoffman Lexus service! We are pleased to hear our service team was able to address your tire concern and get you back on the road quickly. Thank you for trusting the knowledge of our staff to ensure your vehicle is running safely and efficiently. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

Lexus service new in town New in town .. I forgot the person's name but he was pleasant, knowledgeable and made my experience better than expected.. Excellent.. Nice waiting ar More

by RIVERALUCIANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember his name, Craig Tracey
Sep 24, 2015 -

Hoffman Lexus responded

Hello RIVERALUCIANO, Welcome to the area and thank you for choosing Hoffman Lexus! Our Lexus team is committed to ensuring you have an exceptional experience with us. We look forward to seeing you at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

Good customer service. Everything is great from the minute I get there to end want I pick up my car . The treat very well and the delevery my Car inside and all wash read More

by BRUNOALLEGRINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 24, 2015 -

Hoffman Lexus responded

Hello BRUNOALLEGRINI, Thank you for choosing Hoffman Lexus to service your vehicle. Your satisfaction is important to us and we strive to ensure you have an excellent visit from start to finish. We look forward to seeing you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

Always top notch service!! The staff at Hoffman Lexus Service are just amazing! They are so accommodating and kind. Monica the service associate was helpful and just so nice. Ji More

by RNLINDA97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 24, 2015 -

Hoffman Lexus responded

Hello RNLINDA97, We are pleased to hear you experienced top notch service during your visit with our service department. Thank you for your feedback on Monica and Jim. Our service team is dedicated to providing an exceptional experience at every visit. We look forward to seeing you again at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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