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Hoffman Lexus

East Hartford, CT

4.6
1,634 Reviews
When you choose Hoffman Lexus, you're choosing the dealership with the highest number of cumulative reviews of any dealer group in Connecticut. What makes us stand out? Our commitment to providing you the best service possible. With every service appointment, you'll receive a video inspection from your technician, showing you exactly what the issue is and how they'll fix it. Have you heard aboutHoffman at Home? It's our car shopping program that lets you complete every part of the car-buying process online. In store or online, Hoffman Lexus is here to help.
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750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,634 reviews

July 20, 2015

first time scheduled maintenance Thank you for taking such good care of my car and me. I'm new to Lexus and am leasing an IS250AWD. I was pleasantly surprised that I received breakfas More

by BOBTERRIER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 24, 2015 -

Hoffman Lexus responded

Hello BOBTERRIER, Thank you for choosing Hoffman Lexus for your first scheduled maintenance. We are thrilled to hear you enjoyed your complimentary breakfast and pleasant staff. We trust you are loving your IS250 and look forward to your next service appointment. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

Excellent Customer Service Excellent customer service! Same-day appointment scheduled without fuss. The service department is very friendly. Sales staff continue to maintain exc More

by bieutran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 24, 2015 -

Hoffman Lexus responded

Hello bieutran, Thank you for choosing Hoffman Lexus. We are pleased to hear that our service department was able to fit you in same day and you received excellent customer service. We appreciate your positive feedback on working with our sales consultant Michael Pease. We value what our customers have to say and thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

Amazing as always - YAY for Tom's return :) This is the 10th deal that my family and I have just completed with Tom Ryan and 8th through Hoffman Lexus. Tom is a class act to work with and makes More

by kbuttero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Ryan
Sep 22, 2015 -

Hoffman Lexus responded

Hello kbuttero, Thank you for choosing Hoffman Lexus! We appreciate that you continue to work with Tom Ryan and are pleased to hear that you purchased your 8th Lexus with us. We are here for you and are committed to providing an excellent experience. We trust you are loving your new Lexus and look forward to seeing you again. Thank you for sharing your story! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 18, 2015

"Another Great Sales Experience" I just purchased my 7th vehicle from Hoffman Lexus. From the onset with Sales Consultant, Tom Ryan to the finance office with Al Ramos, the experienc More

by Diane R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Ryan
Sep 15, 2015 -

Hoffman Lexus responded

Hello Diane R, Thank you for continuing to choose Hoffman Lexus! We are thrilled to read you returned to purchase your 7th Lexus from us. We value what our customers have to say and are thrilled you had an outstanding experience. We trust you are loving your new Lexus and look forward to servicing it for you to keep it running beautifully. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 17, 2015

Excellent service and experience Raj was very helpful and was with us each step of the way until our new vehicle had arrived from the port. He was very friendly, informative, and per More

by AMYDANIELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli
Sep 15, 2015 -

Hoffman Lexus responded

Hello AMYDANIELS, Thank you for choosing Hoffman Lexus. We are pleased to hear you had an excellent experience and went home with the exact car you wanted. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

great Lexus experience New car was purchased with no hassle and I believe we received a fair price. Carlos was a great salesman and Rebecca was very patient and helpful in More

by Joe H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Villavarde, Peter Quagliaroli, Rebecca Halprin
Sep 15, 2015 -

Hoffman Lexus responded

Hello Joe H, Thank you for choosing Hoffman Lexus and sharing your feedback on your experience. Carlos and Rebecca are always happy to ensure receive excellent service. We look forward to seeing you at your next service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

Good service I found the service employee very friendly and helpful. I also found it great to be able to text him. He promptly answered any question More

by HSLIV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2015 -

Hoffman Lexus responded

Hi HSLIV, Thank you for choosing Hoffman Lexus service. We are pleased to hear you had a great experience with Jeffrey and enjoyed our texting feature to keep you updated and informed during your service visit. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

Hoffman Lexus Continues To Impress / Kevin Schofield I just purchased my 4th Lexus from Hoffman. My overall experience was outstanding. I was treated well by all involved, was very satisfied with the exp More

by Steve Zim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Schoffield
Sep 15, 2015 -

Hoffman Lexus responded

Hello Steve Zim, We are thrilled to read your positive comments on working with our sales consultant Kevin! We value what our customers have to say and thank you for continuing to choose us for such a major purchase. We trust you are loving your 4th and newest Lexus. See you at your next scheduled maintenance. Thank you for choosing Hoffman Lexus and sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2015

Oil change and emissions testing Everything was great. I was originally scheduled on Monday, but you had a power outage. I called Mon afternoon to reschedule and you got me in the n More

by Dean Rapoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Sep 15, 2015 -

Hoffman Lexus responded

Hello Dean Rapoza, Thank you for choosing Hoffman Lexus to address your vehicle's oil change and emissions testing. We appreciate your feedback on our service team. They are committed to ensuring you have an exceptional experience at every visit. See you soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2015

service experience I just like to again thank my service rep MICKI for taking the extra efford to get a fix on my seat belt problem!!!!! Mike Gingrave More

by Mike G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Sep 15, 2015 -

Hoffman Lexus responded

Hi Mike, Thank you for choosing Hoffman Lexus service! Micki is always happy to go above and beyond to ensure your vehicle is running safely and efficiently. We are pleased to hear your seatbelt concern was remedied and we look forward to seeing you at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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