Hoffman Lexus

Purchasing a new vehicle can be a daunting experience to say the least. Internet research, conversations with family and friends, buget review and the necessary test drives. I decided to test drive the Lexu say the least. Internet research, conversations with family and friends, buget review and the necessary test drives. I decided to test drive the Lexus RX 350 at Hoffman Lexus. Then came the stage most car buyers dread - dealing with the salesperson. Will they be "pushy", not listen for my needs or use the "my manger wants to speak with you" ploy? Angie Colby did none of that. She realized my interest was sincere and never pushed. With her high energy and big smile, she anticipated my questions, listened for my needs and knew her product thoroughly. We agreed on the terms, pricing and because I wanted a specific exterior and interior color combination, she explained that it would be at least 4 weeks until delivery. She touched base with me almost weekly to update me on the car's status. I waited 6 weeks for delivery and it was worth the wait! My new car is AWESOME!! Angie had suggested I do my "homework" and register on-line my Lexus Enform account. This expidited the pick-up process. She explained the many features, suggesting I practice in front of her. I have sahre my Hoffman Lexus car-buying experience with friends and co-workers. t was a very positive experience thanks to Angie! More

I had the tire pressure light on in my car, and couldn't get it off after checking the tire pressures and resetting. I called Hoffman Lexus Service, and they told me to stop by any time at my convenience f get it off after checking the tire pressures and resetting. I called Hoffman Lexus Service, and they told me to stop by any time at my convenience for them to look at it. I did. Jeff personally checked all of my tires - and the spare - it had a sensor, too. He put air in the spare tire, and that fixed the problem. No tire pressure light. Service charge? Free! Gotta love Hoffman Lexus Service. I have been a customer for over 3 years - wouldn't go anywhere else. More

The staff was very professional and knowledgable. I was not pressured into buying a vehicle which made vehicle shopping at hoffmans a pleasure. Thanks Angie!!!!! not pressured into buying a vehicle which made vehicle shopping at hoffmans a pleasure. Thanks Angie!!!!! More

Although my first choice vehicle did not turn out, I could not have been more pleased with the professionalism, knowledge and help from Matt and Sebastian - my observations at this dealership is that th could not have been more pleased with the professionalism, knowledge and help from Matt and Sebastian - my observations at this dealership is that they are customer centric and responsive to customer questions. I have not found my Hoffman car YET and in time I will. I have already recommended the dealership to family, friends and co-workers. A good shopping experience! More

Our "Hoffman Experience" was outstanding. Angie was very personable, knowledgeable and made the purchase of a vehicle effortless. She always had an answer or solution to any question or concern. An was very personable, knowledgeable and made the purchase of a vehicle effortless. She always had an answer or solution to any question or concern. Angie exhibited superb customer relations and professionalism throughout the process. Her infectious smile and mannerisms made us very comfortable during our entire transaction. She is definitely an asset to the Hoffman organization and a wonderful person to deal with. More

A great experience from the moment we walked into the showroom. No high pressure sales, just a very helpful Sales Associate who cared about our needs and wanted us to purchase the best car possible. Same showroom. No high pressure sales, just a very helpful Sales Associate who cared about our needs and wanted us to purchase the best car possible. Same for the vehicle financing. More

I have been driving to East Hartford, CT from Longmeadow, MA for service at Hoffmann Lexus for 22 years even though there is another Lexus dealer less than 5 miles away from our home ... I guess that says it MA for service at Hoffmann Lexus for 22 years even though there is another Lexus dealer less than 5 miles away from our home ... I guess that says it all! This service dept. is THE BEST!! More

After checking with several Auto Body shops and obtaining quotes to have what I believe to be a serious issue due from an object that struck the hood of my vehicle and causing paint damage...As a last resort quotes to have what I believe to be a serious issue due from an object that struck the hood of my vehicle and causing paint damage...As a last resort, I decided before I went home to make a final decision as to who would be the auto body shop to restore my vehicle to the excellent condition before the damage, I stopped in at the Hoffman Auto Body shop and spoke with the first representative, whose greeting was not only charming but relaxing and professional..I asked if she would be able to give me a quote for the damage to my vehicle. After looking at the vehicle and returning to her office, she took the time to fully explained to me the entire process and approx. how long it would take..The quote she gave me wasn't the lowest, but comparable to one other quote I received that morning..I was somewhat pleased at that moment because I've trusted Hoffman for it's workmanship...So I decided to have Hoffman Auto body shop perform the work, all because Lauren Deschaine made the transition seamless and I trusted her professionalism.. I received a call from Lauren today informing me that the work to my vehicle had been completed and being sent to have the Exterior Buffed and possibly would be ready later in the day...Received a second call approx. at 2:00pm from Lauren stating that the car was ready to be picked up...When I arrived at the auto body shop and saw my vehicle out front, I couldn't believe my eyes, MY VEHICLE was looking like new money...I'm glad that the decision to have the work done at Hoffman was the right choice... But I would like to thank all that worked on my vehicle but a special thanks to LAUREN DESCHAINE, whose sincere, honest and professionalism made all the difference..Thanks again More

Ryan was patient, knowledgeable, professional and had a great sense of humor. He went out of his way to find me the car I wanted & I never felt pressured or hurried. Ryan made the process very relaxed and great sense of humor. He went out of his way to find me the car I wanted & I never felt pressured or hurried. Ryan made the process very relaxed and when I finally went in to buy my 2012 450h my husband decided to buy one also. Because of him I will definitely refer friends and family to Hoffman Lexus. More