Hoffman Lexus

Tom is a stellar human being on top of being an outstanding, honest, hard-working salesperson, who epitomizes “customer service” and “customer focus”. He always remembers me by name, is courteous outstanding, honest, hard-working salesperson, who epitomizes “customer service” and “customer focus”. He always remembers me by name, is courteous and respectful, answers questions, explains things in an easy-to-understand manner, and is efficient and effective in all elements of his role. His handoffs to the other members of the team is seamless. I would highly recommend the dealership and Tom in particular. I should note that the service staff are also exceptional. More

I recently purchased a vehicle with the help of Ryan Mendez. Although I spend a number of hours at the dealership, Ryan made it go by quickly, and had me in my new car by the afternoon. Throughout the d Mendez. Although I spend a number of hours at the dealership, Ryan made it go by quickly, and had me in my new car by the afternoon. Throughout the day he was very helpful and worked with other facets of the dealership to move things along as quickly as possible. Thanks, Ryan. More

This is the second time that I have worked with Tom, he understands what a customer wants, and how to keep a client coming back. I particularly appreciate how he treated me as a female client, realizing th understands what a customer wants, and how to keep a client coming back. I particularly appreciate how he treated me as a female client, realizing that I was buying the car, and would be the principal driver. Even though I was a total pain and uncharacteristically indecisive during the car search, Tom just kept looking harder for what I wanted. Hoffman is very fortunate to have a salesman of his caliber on staff. More

Hoffman and their employees realize that service still means something. They take are of their customers and listen to their needs. I would encourage other Lexus owners in the Region to try Hoffman. A means something. They take are of their customers and listen to their needs. I would encourage other Lexus owners in the Region to try Hoffman. Ask for Jim for service and Tom for new sales! As always, a great experience!Thanks Tom and Jim!. More

In January 2010 I told my wife I would purchase any vehicle she wanted for her birthday, put had to complete three test drives of any type vehicle. The Hoffman Lexus in Hartford was one of the selectio vehicle she wanted for her birthday, put had to complete three test drives of any type vehicle. The Hoffman Lexus in Hartford was one of the selections. I instructed the sales person (Tom Ryan) to demonstrate the RX 350 for my wife and if she was happy with the vehical I would purchase the car. Tom went above and beyond what I expected for a car demo. His knowledge of all systems was exceptional and his personally sealed the deal. My wife has driven the car for over one year and remains very satisfied with Hoffman Lexus. More

Tom Ryan is such a pleasure to work with! He goes above and beyond for his customers. We told him exactly what we were interested in purchasing and Tom made it happen! Thanks to Tom, we are now enjoying and beyond for his customers. We told him exactly what we were interested in purchasing and Tom made it happen! Thanks to Tom, we are now enjoying our third Lexus and Hoffman Lexus YOU are very lucky to have Tom Ryan on your team!!! :) Sincerely, David & Sharon Grzysiewicz More

Tom Ryan was absolutely outstanding in his knowledge of the vehichle, customer service skills, and most of all his ease of doing business. I'll be honest I disliked going into car dealerships because of p the vehichle, customer service skills, and most of all his ease of doing business. I'll be honest I disliked going into car dealerships because of past experience with pushy and high pressured sales reps, but Tom has changed that experience for me. He was honest, upfront, and extremely helpful and knowledgeable about the RX 350 we ended up purchasing. From the time we walked in the door, to discussing the price, and to signing all the paper work it was a great experience. Tom also took the time to go through EVERY detail of the vehicle and showed us how to use the navigation system, bluetooth, memory seat adjustment, etc. This was my first luxury car purchase and by the professionalism, curtiousy, and attention to detail that Hoffman Lexus offers, I will certainly recommend Hoffman to all my friends and family. More

Have been buying new Toyotas from the Hoffman family for over 20 years. Purchased our first Lexus recently at their new showroom in East Hartford. Tom Ryan is the most experienced sales manager I've ever de over 20 years. Purchased our first Lexus recently at their new showroom in East Hartford. Tom Ryan is the most experienced sales manager I've ever dealt with; knowledge of the vehicle, specs, operation, service requirements. Left feeling that we got a great vehicle for a fair price. Kudo's to Brad. More

I have dealt with Hoffman Lexus for the last 15 years. This is my sixth Lexus automobile and Tom has been the Sales Rep on my last four. He listens to his clients needs and meets their expectations. I hop This is my sixth Lexus automobile and Tom has been the Sales Rep on my last four. He listens to his clients needs and meets their expectations. I hope he's around for my future leases. He is real pro and has the awards to prove it. More

We stopped at Hoffman Lexus several weeks ago as we were beginning our search for a new car. We were introduced to our sales consultant Ryan Mendez and began a great experience of gaining information and pu beginning our search for a new car. We were introduced to our sales consultant Ryan Mendez and began a great experience of gaining information and purchasing a new car all in one day! Ryan couldn't have been more helpful or informative and made the process of trading in an old vehicle and purchasing a new one very easy. When we picked up our new Lexus, Ryan spent a great deal of time with us explaining all the details of the car. When I popped in to the dealership a week later with a large scratch someone had put on the side of my car, Ryan brought it in immediately and had it buffed out and beautifully restored to it's new condition. We have nothing but great things to say about the Hoffman dealership and how we were treated as new customers. We would certainly return in the future. More