Hoffman Lexus

I love the concept of contemporary and cozy waiting area When you come to Hoffman you know that there is no dealership around that will take you more seriously and curiosity about the service. Highly recomme When you come to Hoffman you know that there is no dealership around that will take you more seriously and curiosity about the service. Highly recommended.The waiting room is more just waiting area to get your car done.It's more like a European coffe lounge that fullfiment all your expectise More

Helpful, professional, and friendly Our salesman, Peter Helou, did everything within his power to satisfy our requests. He arranged for a demo by a Lexus salesman since Peter works at t Our salesman, Peter Helou, did everything within his power to satisfy our requests. He arranged for a demo by a Lexus salesman since Peter works at the Audi dealership next door. More

Very Nice Waiting Room They took my car on time and were finished before they said they would be. Sometimes as a woman bringing a car in for service I'm uncomfortable but n They took my car on time and were finished before they said they would be. Sometimes as a woman bringing a car in for service I'm uncomfortable but not here very nice change. More

Great customer service They were prepared for my service, got me to work on time, and completed my service in great time. I will recommend this service department to frien They were prepared for my service, got me to work on time, and completed my service in great time. I will recommend this service department to friends and family. More

Excellent Customer Service Excellent customer service. Dropped off my car for a few days job had a few recalls on my is250 dealer called me back within 8 hours my car was ready Excellent customer service. Dropped off my car for a few days job had a few recalls on my is250 dealer called me back within 8 hours my car was ready and cleaned. More

Leasing a 2017 GS350 I leased our seventh Lexus from Hoffman. I think that speaks for itself. Tom Ryan and Al Ramos made the process easy and quick. Hoffman Lexus servic I leased our seventh Lexus from Hoffman. I think that speaks for itself. Tom Ryan and Al Ramos made the process easy and quick. Hoffman Lexus service is always first class. We keep coming back for more. More

Pampered service Lexus provides a lovely experience from the moment you enter the building. Service is prompt and the representatives are always on top of things. The Lexus provides a lovely experience from the moment you enter the building. Service is prompt and the representatives are always on top of things. The waiting room is comfortable and convenient with a quiet room and great chairs. Also being offered breakfast is a nice touch. Lexus easily offers a loaner car or ride when needed. More

Review Interesting the survey asked about Walter.... If he was involved in my process - I never saw him, nor did he introduce himself.... Even though Nick is Interesting the survey asked about Walter.... If he was involved in my process - I never saw him, nor did he introduce himself.... Even though Nick is new to Lexus... He did a great job! Would work with Nick again! Another weird thing happened during the process... Karan appeared and just starting asking questions about this form and that form - again never excuse me, or even introducing himself... I think your team could use from customer service refresher.... More

Representatives most professional out there. I cannot say enough as to hos the staff is so professional and responsive. Sarah Gagnon was exceptional. She gave clear and concise recommendations as I cannot say enough as to hos the staff is so professional and responsive. Sarah Gagnon was exceptional. She gave clear and concise recommendations as to what needed to be done and more importantly what did not need to be done. Highly recommend. More

Excellent experience at Hoffman Lexus in East Hartford. Yesterday morning I picked up my first Lexus NX200 from Hoffman Lexus of East Hartford. I had a pleasure to work with team Karan Singh and Sebastian C Yesterday morning I picked up my first Lexus NX200 from Hoffman Lexus of East Hartford. I had a pleasure to work with team Karan Singh and Sebastian Chodulski. I primarily worked with Karan Singh, he was EXCELLENT ,very patient, professional, responsive, attentive, informative and kind. I feel no pressure thought the process. The car buying experience at the Hoffman Lexus of East Hartford was outstanding. I would highly recommended to my family and friends ,especially team Karan and Sebastian, again many thanks to Karan, you are the BEST. More