
Hoffman Lexus
East Hartford, CT
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I love this place. I love driving into the service bay: someone immediately takes my keys, puts paper floor mats in my car and sends me off to the waiting room, which i I love driving into the service bay: someone immediately takes my keys, puts paper floor mats in my car and sends me off to the waiting room, which is very comfortable. There is coffee, hot chocolate and free sodas to enjoy and big, fat comfy armchairs to sit in. I would like to mention that Lexus of Orlando offers warm cookies and a panini sandwich to its customers ( we winter in Florida) but I know things are different in the northeast so I don't hold it against Hoffman. The service department always brings my car back serviced, vacuumed, washed and ready to go. In 13 years they have never once done a poor j on. I love it. It's one of the few responsibilties in life I don't have to think about. I have bought a new Lexus from Hoffman every other year since 2004. All the salesmen, managers and technicians are friendly and competent. I can't ask fir more. More
Great overall service! I gave it five stars, due to the fact that this dealership treated me, like a Lexus dealership should treat its valued customers. I moved to CT from I gave it five stars, due to the fact that this dealership treated me, like a Lexus dealership should treat its valued customers. I moved to CT from CA for a new position with my company, and the dealer made me feel right at home in a new place. Jillian Sprague did a phenomenal job in reviewing my vehicle and getting me on my way! More
Recall Repairs I had a great experience from start to finish getting my Lexus recalls taken care of. When I called for an appointment, the recalls were listed under I had a great experience from start to finish getting my Lexus recalls taken care of. When I called for an appointment, the recalls were listed under my name (I purchased my car at Hoffman Lexus) and I was given an appointment, which included a loaner car for the following week at my convenience. When I arrived, a pre-assigned service advisor, Monica Pelletier, greeted me right away and showed me to her office. She immediately began to process what was needed in a timely manner. The loaner car was new, clean, and non-smoking. Monica called when the service was complete. When I arrived she greeted me again and shared what the service technician had to say about my car. Nothing was urgent, and I was given a free oil change coupon. They also filled my car with gas. I was pleasantly surprised with the experience and will return. More
Excellent as always You nailed it again. Seven years ago we bought a used Lexus from you that was a fabulbous car fircus. So again today we bought another used Lexus and You nailed it again. Seven years ago we bought a used Lexus from you that was a fabulbous car fircus. So again today we bought another used Lexus and feel terrific. More
5,000 miles in less than one hour Scheduling was easy and no delay. New car 6 month service in less than 60 minutes! Brought some lunch with me and enjoyed their coffee bar. Scheduling was easy and no delay. New car 6 month service in less than 60 minutes! Brought some lunch with me and enjoyed their coffee bar. More
Excellent service My overall experience was good. Very polite and helpful. Things were done in a timely manner and efficiently. I would return for service next time My overall experience was good. Very polite and helpful. Things were done in a timely manner and efficiently. I would return for service next time More
20k maintenance Everything was smooth and quick. Looking forward to visit for my next services. I just hope they notify if there is coupon available in advance. I jus Everything was smooth and quick. Looking forward to visit for my next services. I just hope they notify if there is coupon available in advance. I just realized there is a coupon.. More
Awesome Experience Great experience in and out quick Sarah was great very helpful she explained everything and advised me on what I needed. Car was also cleaned which is Great experience in and out quick Sarah was great very helpful she explained everything and advised me on what I needed. Car was also cleaned which is a added bonus More
Awesome service We had a great service experience. We came in early on a Saturday. They had a car waiting for us while our car would be serviced. We would like t We had a great service experience. We came in early on a Saturday. They had a car waiting for us while our car would be serviced. We would like to thank Derek for going above and beyond and taking care of all of our concerns. We appreciate everything he did for us. He made our service experience a great experience. More
Routine maintenance Great service however your personnel are the best! very courteous and helpful - did not have to wait long for my car to be cleaned and inspected Great service however your personnel are the best! very courteous and helpful - did not have to wait long for my car to be cleaned and inspected More