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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

March 30, 2017

Purchasing a new car Staff was friendly and made sure we were happy and well taken care of. They made sure we were happy with our new car purchase! More

by Fresia14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Anthony Lopez
Mar 30, 2017 -

Hoffman Lexus responded

Hello Fresia14, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are so pleased to read that our team was friendly and ensured that you were happy and well taken care of and happy with your purchase. We look forward to seeing you again when it is time for your regularly scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 30, 2017

good deal I was able to get the deal I wanted without a lot of trouble. I am very satisfied with my purchase and how it was handled. More

by mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Al Ramos, Tom Ryan
Mar 30, 2017 -

Hoffman Lexus responded

Hi Mike, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to read that our team was able to get you the deal with you wanted and ensured that you were completely satisfied with your purchase. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 30, 2017

Air Bag Recall Well publicized Takata Air Bag recall notice. Parts were available on schedule with the service appointment. Seamless and efficient. Ready when promis More

by MLESSARD3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Mar 31, 2017 -

Hoffman Lexus responded

Hello MLESSARD3, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that Monica and the team addressed your recall for you in a prompt manner. We are here for you anytime you need us and are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 29, 2017

Great experience all around The GM Sebastian made time for us on a very busy sales event day and we ended up buying a new car instead of the pre-owned car we had come to view. An More

by sheila.ocallaghan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Al Ramos, Anthony Lopez
Mar 29, 2017 -

Hoffman Lexus responded

Hi Sheila.ocallaghan, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are so pleased to read that Sebastian, Anthony, and Al worked with you and found you a new vehicle within your price range and ensured an overall easy process. We appreciate you as our customer and look forward to seeing you again when you are in for your regularly scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 29, 2017

10000 mile service I didn't buy my vehicle here but I've had my service done here and I've always had a great experience. Bob was amazing and very helpful! More

by MARISOLJ86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Mar 30, 2017 -

Hoffman Lexus responded

Hi MARISOLJ86, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that Bob and the team were helpful and provided you with an exceptional experience! We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 29, 2017

Amazing! I could not have had a better experience at my first service appointment. It's was nice to see so many capable ladies in the department. Great Job! More

by MELISSA.OWEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier, Caitlin Lamphier
Mar 29, 2017 -

Hoffman Lexus responded

Hello MELISSA.Owen, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are happy to hear that Caitlin and Monica ensured that your first service appointment was a great experience! We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 29, 2017

My re-finance was handled expertly & courteously My re-financing of my 2013 Lexus was handled expertly and courteously -- and at a great rate. Thanks Peter Q for such excellent service -- and for exp More

by CLAUDE.SINGER
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli
Mar 29, 2017 -

Hoffman Lexus responded

Hi CLAUDE.SINGER, Thank you for choosing Hoffman Lexus and providing us with your feedback about your recent visit. We are so pleased to read that Peter was able to help you with your re-financing options in a courteous and patient manner. We appreciate you as our customer and look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 28, 2017

Leases Car Kevin took care of my concerns and They did honer the promise ( even they couldnt find note on my record ) from 2015 . Good customer service Thanks More

by Bita Hosseini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Schoffield
Mar 29, 2017 -

Hoffman Lexus responded

Hello Bita Hosseini, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that Kevin ensured that the service team was able to take care of all your concerns. We appreciate you as our customer and look forward to seeing you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 28, 2017

Standard Maintenance My Hoffman Lexus Service experience was terrific. Bob DiNapoli took great care of me, the waiting area was comfortable, and the overall experience wa More

by EDANEK3057
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Mar 28, 2017 -

Hoffman Lexus responded

Hello EDANEK3057, Thank you for trusting Hoffman Lexus with your vehicle service needs. We are pleased to read that you enjoyed our waiting area and the Bob DiNapoli provided you with an overall great experience! We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 28, 2017

Great customer service Helpful and efficient staff! Got me in immediately when I had a flat tire! I will definitely be back! Jocelyn went above and beyond with her customer More

by KELLYRQ77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Mar 29, 2017 -

Hoffman Lexus responded

Hi KELLYRQ77, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that Jocelyn and the team were helpful, efficient, and addressed your flat tire promptly so that we could get you back out on the road again as soon as possible. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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