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Hoffman Lexus

East Hartford, CT

4.6
1,620 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,620 reviews

March 21, 2017

Honest with no pressure! I hate buying a car and walked in thinking that if I get even the slightest feel of the "car salesman" stereo-type I would walk out. Tom Ryan was a s More

by Trish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Tom Ryan
Mar 21, 2017 -

Hoffman Lexus responded

Hello Trish, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are glad to know that Tom Ryan worked with you to get the vehicle you wanted within your price range. We look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 21, 2017

Service visit Great communication, explained well everything that needs to be done. Waiting are could be little larger, I had to wait for 90 min, and there was no More

by YH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Mar 21, 2017 -

Hoffman Lexus responded

Hi YH, Thank you for trusting Hoffman Lexus for your vehicle service needs. We apologize that our waiting area was particularly busy during your visit; however we are happy to hear that Monica and the team provided you with great communication and explained all the work that needed to be done to your vehicle. We appreciate your feedback as we are always working on improving our processes. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 20, 2017

Lexus GS350F Sports There are dealerships that want to sell you a car to make sales goals and numbers and you have Hoffman who is truly here for their customers and their More

by brian_m_nelson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Ethan Williamson
Mar 21, 2017 -

Hoffman Lexus responded

Hi Brian, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new GS350 F Sport! We are pleased to read that Ethan was detail oriented, professional, and knowledgeable and ensured that you were completely satisfied with your purchase. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 20, 2017

outstanding service I really needed to have the oil change done it wast a lot quicker than I thought it would be ms Vincent was outstanding and car was cleaned More

by COACHKENSMITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Mar 20, 2017 -

Hoffman Lexus responded

Hi COACHKENSMITH, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that Jocelyn and our team was able to complete your oil change in a prompt manner so that we could get you back out on the road again as soon as possible. See you again at your next visit! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 20, 2017

Perfection from beginning to end From Bradley Hoffman, to Kevin Warriner, to Tom Ryan, to Al Ramos, I was treated with great care, and respect. It was a wonderful experience and I w More

by SHERRYGAYEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Warriner, Al Ramos, Tom Ryan
Mar 20, 2017 -

Hoffman Lexus responded

Hello SHERRYGAYEB, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to read that our team treated you with great care, respect, and ensured that you had an overall wonderful experience. We look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 20, 2017

Jocelyn A people person. Great customer service. Had the problem diagnosed, gave me a timeline, and met all my needs. Good communication and a smooth process. More

by JNOYES26
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Mar 20, 2017 -

Hoffman Lexus responded

Hi JNOYES26, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that Jocelyn and the team provided you with great customer service and diagnosed the problem while communicating with you every step of the way to ensure a smooth process. We appreciate you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 18, 2017

Well done! From start to,finish, everyone was professional, friendly, and provided great suggestions followed up with great service. I will be back for the Gret More

by brownscottw
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Mar 20, 2017 -

Hoffman Lexus responded

Hello brownscottw, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that our team was professional, friendly, and provided great suggestions for future service needs. We look forward to seeing you again next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 17, 2017

service The people were very friendly. The prices were not only high but almost triple the price of other places you can get the same service. More

by STEPHANIERISI
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
March 17, 2017

excellent the customer service was excellent, and I will encourage anyone to use this dealer because the workers are well trained and can fix all car troubles. More

by MICHAEL.FORSYTHE64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Mar 20, 2017 -

Hoffman Lexus responded

Hello MICHAEL.FORSYTHE64, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that our team provided you with excellent customer service. Thank you for your recommendation! We look forward to seeing you again next time! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 14, 2017

Excellent Service! Monica is very professional and works very quickly and efficiently to bring to our cars in for service and have a loaner ready for us to get to work More

by CAS0713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Mar 16, 2017 -

Hoffman Lexus responded

Hi CAS0713, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that Monica was professional and worked quickly and efficiently to ensure that all your concerns with your vehicles were addressed so that we could get you back out on the road again as soon as possible. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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