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Hoffman Lexus

East Hartford, CT

Overview
Employees
Reviews
Vehicles
4.7
1,637 Reviews
When you choose Hoffman Lexus, you're choosing the dealership with the highest number of cumulative reviews of any dealer group in Connecticut. What makes us stand out? Our commitment to providing you the best service possible. With every service appointment, you'll receive a video inspection from your technician, showing you exactly what the issue is and how they'll fix it. Have you heard aboutHoffman at Home? It's our car shopping program that lets you complete every part of the car-buying process online. In store or online, Hoffman Lexus is here to help.
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750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,637 reviews

March 23, 2017

The Best! I was in for a regular service appointment and as always, a great experience. Professional, prompt, competent and a pleasure to work with. I highly More

by cadfost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Green, Matthew Salimando
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Mar 23, 2017 -

Hoffman Lexus responded

Hi cadfrost, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that our team was professional, prompt, and overall a pleasure to work with. Thank you for your recommendation and we look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

March 23, 2017

Amazing service! Amazing service, I was provided with the best service and given all the information I needed. Staff were friendly and were very helpful with questions More

by Jsjj205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2017 -

Hoffman Lexus responded

Hi Jsjj205, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to red that our team was friendly, helpful, and provided you with all the information you needed to decide which vehicle would be best to suit your needs. We appreciate you and look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 22, 2017

My experience at this location was excellent My experience was awesome. All the employees were so friendly. The representative that assisted me was great. I definitely will go back for all my car More

by BNEGRON70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
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Mar 23, 2017 -

Hoffman Lexus responded

Hi BNEGRON80, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are glad to read that Micki and the team were friendly, and ensured that your experience was great! We look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 22, 2017

Recall Love this place always a pleasure to go there. Service is always outstanding and workers always pleasant plus very close to my home. Great customer s More

by RMARRERO317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
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Mar 23, 2017 -

Hoffman Lexus responded

Hi RMARRERO317, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that our team was pleasant and ensured that you received great service to your vehicle. We appreciate you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 22, 2017

It went as planned...(the way it should go) Everything went as planned-Although it was normal maintenance check up, not always are all the issues addressed the way they should be, so I was happ More

by JLB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2017 -

Hoffman Lexus responded

Hi JLB, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that your appointment went as planned and that you were happy with the overall experience. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 22, 2017

Delivered on time, at a reasonable price. Hoffman keeps the I brought my wife's car in for scheduled maintenance. Hoffman did the service promptly and at a reasonable cost. The RX350 now has considerable mileag More

by ramendola1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Pethick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob DiNapoli
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Mar 22, 2017 -

Hoffman Lexus responded

Hi ramendola1, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that our team was able to service your wife’s RX350 promptly and for a reasonable cost so that we could get you back out on the road again as soon as possible. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again! Kind regards Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 21, 2017

Honest with no pressure! I hate buying a car and walked in thinking that if I get even the slightest feel of the "car salesman" stereo-type I would walk out. Tom Ryan was a s More

by Trish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Pethick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Ryan
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Mar 21, 2017 -

Hoffman Lexus responded

Hello Trish, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are glad to know that Tom Ryan worked with you to get the vehicle you wanted within your price range. We look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 21, 2017

new purchase Karan, our sales person, was extremely patient and helpful in us purchasing a certified Lexus SUV. I would definitely go back to him to purchase a car More

by borea_morris_r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Ramos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Warriner, Karan Singh
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Mar 21, 2017 -

Hoffman Lexus responded

Hello borea_morris_r, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new SUV! We are pleased to read that Karan was patient and helpful throughout the process. We look forward to seeing you again when you are in for your regularly scheduled maintenance. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 21, 2017

Service visit Great communication, explained well everything that needs to be done. Waiting are could be little larger, I had to wait for 90 min, and there was no More

by YH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2017 -

Hoffman Lexus responded

Hi YH, Thank you for trusting Hoffman Lexus for your vehicle service needs. We apologize that our waiting area was particularly busy during your visit; however we are happy to hear that Monica and the team provided you with great communication and explained all the work that needed to be done to your vehicle. We appreciate your feedback as we are always working on improving our processes. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 20, 2017

Lexus GS350F Sports There are dealerships that want to sell you a car to make sales goals and numbers and you have Hoffman who is truly here for their customers and their More

by brian_m_nelson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Al Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Williamson
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Mar 21, 2017 -

Hoffman Lexus responded

Hi Brian, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new GS350 F Sport! We are pleased to read that Ethan was detail oriented, professional, and knowledgeable and ensured that you were completely satisfied with your purchase. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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