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Hoffman Lexus
East Hartford, CT
1,637 Reviews
When you choose Hoffman Lexus, you're choosing the dealership with the highest number of cumulative reviews of any dealer group in Connecticut. What makes us stand out? Our commitment to providing you the best service possible. With every service appointment, you'll receive a video inspection from your technician, showing you exactly what the issue is and how they'll fix it. Have you heard aboutHoffman at Home? It's our car shopping program that lets you complete every part of the car-buying process online. In store or online, Hoffman Lexus is here to help.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
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Showing 1,637 reviews
March 09, 2017
Positive Experience Micki Freeman was efficient in setting up service. The work was done professionally and in a timely manner. We are very pleased with the service tha Micki Freeman was efficient in setting up service. The work was done professionally and in a timely manner. We are very pleased with the service that we always receive at Hoffman Lexus. More
by Dakota
Verified CustomerEmployees Worked With
Micki Freeman
March 08, 2017
Jocelyn Vincent was FANTASTIC!!! I brought my vehicle in for regular maintenance service. Jocelyn Vincent was my service advisor. She went above and beyond to expedite the process alo I brought my vehicle in for regular maintenance service. Jocelyn Vincent was my service advisor. She went above and beyond to expedite the process along with her customer service. She is the perfect fit for the Lexus Brand. Thank you so much once again for being so kind and pleasant! More
by SPECIALIZED2004
Employees Worked With
Jocelyn Vincent
March 08, 2017
New car purchas My salesman Tom Ryan was the best! He took time to listen to my needs and delivered. The car was perfect, and he provided some little extras to me tha My salesman Tom Ryan was the best! He took time to listen to my needs and delivered. The car was perfect, and he provided some little extras to me that exceeded my expectation. More
by KRGORMAN1
March 08, 2017
Dead battery Bob DiNapoli is exceptionally nice and very helpful person . He took the time to answer multiple questions, not even connected to the service I went f Bob DiNapoli is exceptionally nice and very helpful person . He took the time to answer multiple questions, not even connected to the service I went for. More
by JH
Employees Worked With
Bob DiNapoli
March 08, 2017
Lexus service It was a pleasant surprise how they cleaned my car was inside out and that the work I expected to pay for was covered under. Good people to buy and s It was a pleasant surprise how they cleaned my car was inside out and that the work I expected to pay for was covered under. Good people to buy and service with. Doug More
by DFERNANDEZSR
Employees Worked With
Craig Tracey
March 08, 2017
Service Rep very cordial, efficient and knowledgeable about the work to be done and how long it would take to the exact time frame quoted to me. Appreciate Rep very cordial, efficient and knowledgeable about the work to be done and how long it would take to the exact time frame quoted to me. Appreciate his kindness and professionalism. More
by TOMBERLINPAT
Employees Worked With
Matthew Salimando
March 07, 2017
Efficient and professional Bought a previously owned car, which is always a stressful experience. The Hoffman team was professional and efficient in all the steps needed to com Bought a previously owned car, which is always a stressful experience. The Hoffman team was professional and efficient in all the steps needed to complete the transaction. More
by par533
March 07, 2017
Seamlesslly simple. Cordial greeting from a very knowledgeable representative. He asnswered all my questions and went out of his way to get any unanswered questions r Cordial greeting from a very knowledgeable representative. He asnswered all my questions and went out of his way to get any unanswered questions resolved. The entire experience was seamlessly easy. More
by John M.
Employees Worked With
Oren Corridon
March 04, 2017
Per usual, another quality service visit to Hoffman 260K service to my 2004 ES330; continues to run like new with my every 10K service visit to Hoffman Lexus. Drive it with confidence thanks to careful 260K service to my 2004 ES330; continues to run like new with my every 10K service visit to Hoffman Lexus. Drive it with confidence thanks to careful inspection and thoughtful recommendations for service More
by PETERSENJF
Employees Worked With
Jocelyn Vincent
March 03, 2017
As pleasant an experience as the first time We just purchased our second RX350 from Hoffman Lexus and were very pleased with both the low pressure and attentive service we experienced. Ethan, ou We just purchased our second RX350 from Hoffman Lexus and were very pleased with both the low pressure and attentive service we experienced. Ethan, our sales rep, was great. He patiently worked with us to find just the right vehicle and options for our needs and desires. I will continue to recommend both he and Hoffman Lexus to any of my friends and family. I bought another RX for the mix of luxury and reliability I have come to appreciate. I came back to Hoffman for the excellent sales and service. More
by ggyngell
