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Hoffman Lexus

East Hartford, CT

Overview
Employees
Reviews
Vehicles
4.7
1,629 Reviews
When you choose Hoffman Lexus, you're choosing the dealership with the highest number of cumulative reviews of any dealer group in Connecticut. What makes us stand out? Our commitment to providing you the best service possible. With every service appointment, you'll receive a video inspection from your technician, showing you exactly what the issue is and how they'll fix it. Have you heard aboutHoffman at Home? It's our car shopping program that lets you complete every part of the car-buying process online. In store or online, Hoffman Lexus is here to help.
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750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,629 reviews

July 08, 2024

Hoffman Lexus knows how to treat their customers. Everyone is professional, very friendly and everything is explained. They even provide a video of services recommended! More

by Timothym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin? I think was the service tech
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Jul 09, 2024 -

Hoffman Lexus responded

Timothy, we're delighted to hear that you had such a positive experience with our team at Hoffman Lexus. Thanks for the great feedback!

July 08, 2024

Daniel was terrific. He did a great job and was pleasant to work with, and he made the experience very easy More

by Detto50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Ramos
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Hoffman Lexus responded

Thank you for sharing your positive experience! We're delighted to hear that Daniel made everything easy and enjoyable at Hoffman Lexus. We appreciate your feedback!

July 04, 2024

Cherif went out of his way to finish up the transaction including the fob w More

by Olinatzr
Recommend Dealer
Yes
Employees Worked With
Cherif
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Jul 05, 2024 -

Hoffman Lexus responded

We are glad to hear that Cherif went above and beyond to assist you with your purchase. Thanks for choosing Hoffman Lexus.

June 30, 2024

Good customer service, take care of service in timely manner. Let you know before doing additional work More

by Ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Savoia
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Jul 01, 2024 -

Hoffman Lexus responded

Thank you for the feedback! We're glad to hear that our Hoffman Lexus team provided timely and transparent service. We appreciate your support!

June 29, 2024

I was greeted immediately and introduced to Tom Ryan who listened and found a car that met my needs I was treated fairly and purchased the vehicle. The Hoffman staff were friendly and treated me with respec More

by seaforth35
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Hoffman Lexus responded

Thank you for sharing your positive experience with Tom and the team at Hoffman Lexus! We're glad to hear that you felt respected and found a car that met your needs. Enjoy your new vehicle!

June 20, 2024

Excellent service today. I was very happy with the quality and communication of the agent. More

by Jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

Hoffman Lexus responded

Jc, thanks for the awesome review of Hoffman Lexus!

June 14, 2024

Prompt and efficient service with a short wait in their well appointed and furnished modern waiting room. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Hoffman Lexus responded

Ken, we're glad to hear you enjoyed the prompt service and comfortable waiting area at Hoffman Lexus. Thanks for sharing your experience!

June 08, 2024

Hoffman lexus is very nice dealer to get your lexus service the people there are very understanding and polite and full of experience. More

by Anthonywynter590@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Sulliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Salimando
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Hoffman Lexus responded

Thank you for the kind words! We're glad to hear that our team at Hoffman Lexus provided a polite and experienced service. We appreciate your support!

June 05, 2024

Great service department. Austin was very attentive. Helped me out with various questions and took his time to explain things. Has a very nice manner when dealing with custom More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin
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Jun 05, 2024 -

Hoffman Lexus responded

Judy, we're delighted to hear that Austin provided you with attentive and thorough service at Hoffman Lexus. Thanks for sharing your positive experience!

June 02, 2024

Bait and switch stealership and sell lemon cars that potentially can cause devastating events and crashes. I live near a school just imagine the kids. They don’t do good at painting they use nail poli More

by Zeus Lighting
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Al Ramos
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Hoffman Lexus responded

Your feedback is deeply concerning, and we sincerely apologize for any distress or inconvenience caused. We strive to maintain high standards of integrity and quality in all aspects of our business, so it's troubling to hear about your experience. We'd like the opportunity to address these issues directly with you, so I will look for your information and be in touch. Thank you, Sebastian Chodulski - General Sales Manager - sebastian.chodulski@hoffmanauto.com

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