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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

January 19, 2017

Excellent The process of acquiring this car was excellent. The staff was very curious and very accomodating. There were no surprises. My questions were answer More

by KDMINERJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Ryan Mendez, Peter Quagliaroli, Rebecca Halprin
Jan 19, 2017 -

Hoffman Lexus responded

Hi KDMINERJR, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are pleased to read that our team was courteous, accommodating, and answered all your questions. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when it comes time to have your vehicle serviced! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 19, 2017

Trust dealership Prefer to have them service my Lexus as they know the Lexus vehicles so well and I know I'll get an honest and fair shake from Hoffman Lexus. More

by Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Jan 19, 2017 -

Hoffman Lexus responded

Hello Rich, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that our team is knowledgeable about the vehicle and provide you with honest recommendations on what your vehicle needs. We are always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 18, 2017

Excellent Service As always, Bob DiNapoli is awesome. He is friendly, He is very thorough explaining what needed to be done. He provides the best customer service at al More

by anniechong
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Jan 18, 2017 -

Hoffman Lexus responded

Hi anniechong, Thank you for trusting Hoffman Lexus for your vehicle service needs. Bob is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 18, 2017

Very satisfied Help me in every aspect to meet my goal of purchased my new lexus .very friendly and very helpful compare to other dealer that I went to thanks alot More

by hoahoang1205
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Reggie Plante
Jan 18, 2017 -

Hoffman Lexus responded

Hello hoahoang1205, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to read that our team was helpful and friendly! Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. We trust you are loving your new Lexus! Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 17, 2017

A new car in just two days. We just leased a 2017 ES 350 from Karan Singh. This is the fourth Lexus we have leased, the second with Karan. Never a bad experience. All employees w More

by barb504
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Bob DiNapoli, Peter Quagliaroli, Karan Singh
Jan 18, 2017 -

Hoffman Lexus responded

Hello barb504, Thank you for continuing to choose Hoffman Lexus and congratulations on the lease of your new ES 350! We are happy to read that Karan and the team were friendly, knowledgeable, and ensured that you had a great experience! We trust you are loving your new Lexus! Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 17, 2017

Extremely professional and total first class service. We are first time Lexus owners and from the moment we walked in the door, we were treated like regular customers. This was by far the most pleasant e More

by PCCC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Quagliaroli, Rebecca Halprin, Tom Ryan
Jan 18, 2017 -

Hoffman Lexus responded

Hi PCCC, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your first Lexus! We are happy to read that Tom and the team were a pleasure to work with an ensured that the vehicle you received was the right one to suit all your needs. Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. We trust you are loving your new Lexus! Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 16, 2017

Great Purchasing Experience! I recently purchased a 2015 Lexus ES 350 from Tom Ryan,. HIs gentle approach to sharing the necessary information that I needed to make an informed d More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Tom Ryan
Jan 16, 2017 -

Hoffman Lexus responded

Hi Happy Customer, Thank you for choosing Hoffman Lexus for your purchase of the beautiful ES 350! We appreciate your feedback about working with Tom and our team. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Lexus is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 14, 2017

Obtain 2nd key Great assistance with obtaining second key for my new car. Some how the back up key was not obtained during final pick up with my new car. Ryan was More

by FMORAN1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Warriner, Ryan Mendez
Jan 16, 2017 -

Hoffman Lexus responded

Hello FMORAN1234, Thank you so much for choosing Hoffman Lexus. We apologize that a second key for your vehicle was not obtained during delivery of your vehicle; however we are pleased to read that Ryan and the service team were able to resolve the situation and provide you with a replacement key. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit so please let us know anytime you have any further questions or vehicle service needs. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 14, 2017

New car purchase I purchased my 2nd vehicle from Kevin Schoffield. This is now my 4th Lexus. I could not have been happier with the customer service throughout the exp More

by YVETTE.MELENDEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Schoffield, Walter Pethick
Jan 16, 2017 -

Hoffman Lexus responded

Hello YVETTE.MELENDEZ, Thank you for choosing Hoffman Lexus again and providing us with your feedback about your most recent purchase. Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. We trust you are loving your new Lexus! Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust

January 13, 2017

Recent Service Jocelyn was my service advisor, and she was excellent! She was very personable and professional. I had a very comfortable wait in the lobby. With my f More

by DIANEQMCHUGH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Jan 16, 2017 -

Hoffman Lexus responded

Hi DIANEQMCHUGH, Thank you for trusting Hoffman Lexus to get you back on the road quickly and safely. We are glad to hear Jocelyn was professional and personable and that you enjoyed our waiting area amenities. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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